David McDavid Honda of Frisco

I purchased a used car. Six days after it has problems. I scheduled an appointment online a few days out, for 4:45 Monday for repair and a chance for the dealership to mak Six days after it has problems. I scheduled an appointment online a few days out, for 4:45 Monday for repair and a chance for the dealership to make it right. Arrived early. They said they were all leaving at five. They asked if I had appt. I said yes. They didn't bother to look it up. Didn't ask me who I was. They said I would have to talk to my sales rep first for permission to service the car. I called the sales rep and left a message. The website says the service dept is still open until 7. I hope I hear back from the sales representative so that the dealer has a chance to make this right. I had to cancel a road trip for this. More

I don’t usually leave bad reviews but hey when one is needed, here goes!! 12-09-21 sold our vehicle to purchase a 2016 320i from this dealer. Had the payment ready within 24 hours after inquiring. Tol needed, here goes!! 12-09-21 sold our vehicle to purchase a 2016 320i from this dealer. Had the payment ready within 24 hours after inquiring. Told them vehicle had to pass inspection to be sold. Fine. No issue. We’d rather something work than not. Around 12-20-21. I started getting worried about what was going on with the vehicle. Still lied to saying it’d be fixed and the car was ours. Side: A few days after this call, I saw the car reposted for more money, but was told it was mistake. Sure lol. I KNEW what was up then, BUT decided to trust their word. 01-05-22 we got the final verdict that the car wasn’t fixed. 01-07-22 car is back up for sell!! We went a month without a vehicle waiting and trusting this dealership to give us an honest answer all to be lied to. We were told the vehicle wasn’t going to be fixed when in fact, it’s fixed. Something told me to fly out just to see if there really WAS an issue. In the end, they wanted more money which I had already figured but why string someone without a vehicle along for a month. We didn’t string along with the check! The payment on the car was coming due and I’m in the Air Force, with missions coming up, so I really don’t have time to be strung along. It was for my 67 year old aunt and I was going to drive the far back. 01-07-22. We bought a 2017 certified unit for cheaper, at a BMW dealer. Out of state buyers beware. You might get told that something is wrong with a vehicle when the overall goal is making more money. We wasted money on a plane ticket. Sold our car. My aunt put her credit on the line and was very worried as the first payment was due (01-10-22) just to be lied to for a month. xxxx dealership. UNTRUSTWORTHY. If you want more money just say that from the beginning. More

You know, as a general rule, I typically look to myself to find faults before I start getting frustrated. I always tell myself, 'hey, did you do everything the right way?' Let me just say, the service exp to find faults before I start getting frustrated. I always tell myself, 'hey, did you do everything the right way?' Let me just say, the service experience is just atrocious. I book an appointment for diagnostics online - I call to follow up and get a loaner as this is the family car and I need a substitue. Let's be real, getting your vehicle back within hours is not likely. I call, find out who the advisor is and the rep tells me they sent him a text to call me. Fine, fair enough. But oh wait, no call. I call back again next morning, now I'm being routed to the manager and an email is sent telling them to call me - oh wow, this has got be it. Oh wait, no call. I call again this morning as my service appointment is today only to be transferred three times before someone answers saying 'we don't give out loaners for diagnostics.' Great, appointment cancel - I'll go elsewhere. Bing bong. More

This was probably the worst experience I’ve had buying a car—and I’ve bought many over the years. I contacted the dealership Tuesday morning to ask about an Elite model I wanted to buy all cash. The sal car—and I’ve bought many over the years. I contacted the dealership Tuesday morning to ask about an Elite model I wanted to buy all cash. The salesperson (Mike) said you couldn’t sell me the car cash, but I would have to finance it. I asked about the interest rate (1.9%) and then agreed to finance. He said he would have Finance send me the paperwork. When nothing had arrived by 5 pm, I called the salesman back. He said he would get out the paperwork in the morning. The next morning nothing had arrived, so I called before lunch to ask for another salesman. He said he’d get me the paperwork. He also told me the car would be there by late November. I mentioned I would be out of state but could pick up the car Dec 1. He said they couldn’t do that. I asked why since I would have given a deposit and signed all the papers. He couldn’t give me an answer, just said they couldn’t do that. I asked if I could speak to his manager. Late in the day, the manager called. I asked him why I couldn’t buy the car and pick it up Dec 1. I again told him I would buy the car all cash right away or do a finance. Again, he couldn’t give me an answer. And then he told me they had sold the car I wanted that morning! I went over to McKinney Honda. Bought a car. They were very pleasant to deal with—unlike your dealership. They didn’t have any of the issues your people presented and seemed to be only to happy to accommodate my needs and seemed to actually want to sell a car. Any way, I’ve learned as I’ve told friends that others have had remarkably disagreeable dealings with McDavid dealerships. More

After reaching at dealers they said no any cars are available. This is totally unprofessional available. This is totally unprofessional More