David McDavid Honda of Frisco

I purchased a 2020 Honda Pilot EX-L at David McDavid Honda of Frisco from Victor Berry on May 8, 2020. This was an excellent experience from start to finish. Victor was very professional, polite, att Honda of Frisco from Victor Berry on May 8, 2020. This was an excellent experience from start to finish. Victor was very professional, polite, attentive, trustworthy, and the process was quick and painless. His approach was relaxed but he always made me feel like I was a priority. There was no pressure from him at all. There was no haggling and I was able to leave with a brand new Honda Pilot with my dignity still in tact. The final price was exactly as negotiated with no last minute surprises. I love that Ali Benli, General Manager introduced herself and even came out again when I drove away with my new vehicle. Her second appearance when the deal was all done made me feel that she wasn’t just there to get the sale closed but also was genuinely happy that I was very happy about at the process from the start to finish. I told her, “Victor Berry was the best part of this process”. His dedication and “no games” approach was what made me decide early on that he would be the one I would purchase my new vehicle from. More

Poor Customer Service was LIED to I went in yesterday because my plastic key fob broke and Bill Mitchell working in the parts department gave me sooo much attitude and poor customer se I went in yesterday because my plastic key fob broke and Bill Mitchell working in the parts department gave me sooo much attitude and poor customer service I walked out. He gave me attitude when I first walked in. Needless to say I had this exact same problem on another key and had it fixed by simply replacing the plastic key fob a few years ago. I tried to explain to him what the issue and solution was but he would not give me a chance. He immediately told me that I was wrong and he had over 20 years of experience doing this. Then he had the audacity to throw me a box of random keys and literally told me to try fixing it myself in front of him saying "he's always open to learning something new". Why the xxxx should I do your job?! I didn't even have a screw driver! Then he told me that I would have to pay $50 so he can cut a new key. Why would you cut me a key metal key when the key itself is perfectly fine? It's the plastic housing that failed... which is a very common problem with older honda key fobs. I went on youtube and amazon and fixed it for $8 myself. I was insulted and lied to by this man and he needs to stay far away from any customer related jobs. If Bill is so "open to learning something new" then maybe he should keep his mouth shut and listen to the customer or pick up some new skills. I found a solution in less than 5 minutes online... you should try it sometime. More

My first service for my car which I leased from them. It was very easy to book and the sales per Mr Zia who booked for me. Just one call and its done. He even text who to see when I come in. When I went str was very easy to book and the sales per Mr Zia who booked for me. Just one call and its done. He even text who to see when I come in. When I went straight to her next morning, she was very polite and full of positive attitude. Her name was Megan at the service centre. With an hour called me and its done. What a wonderful experience. I asked few questions and she was very happy to answer. I lived in Irving but decided to go to Honda Frisco where I leased my car which 25miles away from I live but I am that I went to Honda Frisco. All thumbs up. Very Well done team. More

I have been coming to Frisco Honda for years, and I ONLY use Zia for my new car purchases, and Davood for my finance guy...They do not disappoint! By far the best costumer service from everyone that works a use Zia for my new car purchases, and Davood for my finance guy...They do not disappoint! By far the best costumer service from everyone that works at this location, and you will leave feeling like family! More

Bought a vehicle July 2019, still haven't received my refund from the prior maintenance agreement. No one will return my calls and keep transferring me. Tried to get the email for General Manager Ali Be refund from the prior maintenance agreement. No one will return my calls and keep transferring me. Tried to get the email for General Manager Ali Benli, guess what, no one has it. More

Scott is a wonderful salesman. He may look like he has been in the car business for a long time, but he is pretty new to the scene. That’s part of the reason why he goes above and beyond in making sure t been in the car business for a long time, but he is pretty new to the scene. That’s part of the reason why he goes above and beyond in making sure that everything was and is to my liking with my Civic Si. I went in several months ago to test drive an Si, and Scott didn’t push for the sale. Last month I walked in ready to buy and asked for Scott and he made everything possible. More

Great experience buying my first car! The team at David McDavid Frisco made it so easy, and Scott took time to really explain all the features to me. Since then I’ve had a few questions and he has been qui McDavid Frisco made it so easy, and Scott took time to really explain all the features to me. Since then I’ve had a few questions and he has been quick to respond with thorough answers. More

Poor Purchase Experience 1. Purchase Price with dealer option: The General Sales Manager (SGM) and I agreed to a purchase price with an add on (door edge guards) options on t 1. Purchase Price with dealer option: The General Sales Manager (SGM) and I agreed to a purchase price with an add on (door edge guards) options on the car. After agreeing to the deal, I completed the finance loan application. Then, the GSM came to me and informed that he will try but cannot promise me to give the door edge guards. I was wondering the same person agreed to give me the edge guards just 10 mins ago and now I am hearing he may not be able to give it to me. He said I can walk out of deal if I want. I was a bit concerned to hear this, but I decided to proceed with the deal as I was buying it for my son who was excited to have a new car (gift) for the New Year. 2. Actual price on paper was higher than agreed: When I went to finance office, they had papers ready to sign with car price higher than the SGM and I agreed just 30 mins ago. When I asked why the price of the car on papers is more than I agreed with the SGM, the finance agent told me that this is the price they had for the car and was not willing to change it. Then he engaged their Finance Director who then told me that the SGM has gone home (off duty) and this is the price of the car I need to pay else I can walk out of the deal. This was a 2nd bad experience in last 30 mins. Then I took the Finance Director to the sales agent to confirm the deal price, but the sales agent told that “he does not know” what price I and SGM agreed to. I know for sure the Sales Agent knew the price, but he was scared to speak the truth in front of Finance Director. By now, I was feeling cheated by these people. After a short conversation I again requested the Finance Director to call SGM on his cell phone and double check the price what he agreed with me. Upon some escalations the Finance director finally called the GSM and then they adjust the price on the paper to what we had originally agreed to. Though they adjusted the price, I was praying to God that there is no more surprise for me in this deal. I was going through a very poor buying experience with them. 3. Finance terms: When I was initially discussing my options to buy a car with dealer’s sales manager (SM), I was told, if I finance the car, I will get 24-36 months loan for about 2% interest rate. I had told the SM that my preference is to “fully pay off” the price of car though personal check unless they give me finance option of 0% interest rate loan (like Toyota finance). My credit score is excellent (820+) and hence I was told by SM that I will qualify for 2% interest rate on 36 months term finance by Honda. But when I went to sign the finance papers, I saw my interest rate was increased to 5.85% and the deal was made to 72 months term. This was my 3rd shocking experience within last 1 hour. Upon this, I wanted to pay off full price of the car using my personal check (I didn’t want to finance such a high interest rate loan) but they did not allow me to make any payment to the car. They said, I can’t pay even $1 cash down on this and I must finance 100% of the amount. Then I requested to at least reduce the payment term from 72 months to 36 months finance term, but they did not allow even that either. They kept high interest rate, max payment term as per their will. Me as a buyer has no choice as they dictated every term and conditions on financing the car. I wish no customer goes though such a poor buying experience. And I sincerely hope sharing my experience here will caution the prospective buyers to be extra careful while negotiating the deal with this dealership. More

Bad customer service . i would not recommend . Sales manager are not helpful and unfriendly . Worst dealer entire Dallas area.Act like they do not need your business . No N i would not recommend . Sales manager are not helpful and unfriendly . Worst dealer entire Dallas area.Act like they do not need your business . No No. More

An excellent buying experience I bought a new car from Scott Mazur at McDavid Honda in Frisco. I could not have asked for a better buying experience. From the start, Scott listene I bought a new car from Scott Mazur at McDavid Honda in Frisco. I could not have asked for a better buying experience. From the start, Scott listened to me and provided great service from the test drive to the delivery. Scott followed up on everything he said he was going to do, which is pretty rare in the car business in my experience. He helped me facilitate the purchase by working on the negotiation and did not apply any pressure for us to make a decision. Scott was pleasant and efficient. I also worked with Hafeez (sales manager) and Ali (general manager) and they helped immensely in the buying process. But, most of my work was done with Scott, and I really appreciate his professionalism and follow-through on everything during the purchase. This is my second car bought from David McDavid Honda and both have been excellent transactions. More