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David McDavid Honda of Frisco

Frisco, TX

4.1
1,162 Reviews

1601 N Dallas Pkwy

Frisco, TX

75034

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Showing 1,162 reviews

January 18, 2019

Worst experience in finance This review is an override of our original review in which those issues were taken care of before it went public. This review is to explain how our sa More

by Buyer2019
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Thomas Gentz, Ron Jackson & Asim Zamir in Finance, John Pomroy, Sonia Heredia
Jan 22, 2019 -

David McDavid Honda of Frisco responded

I am so sorry that this happened as I can assure you that this is not the way we do business. We would love to turn your experience around, should you change your mind about working with us. I can be reached at 972-731-3000 to discuss. Thank you. Sonia Heredia, GM

Jan 24, 2019 -

Buyer2019 responded

Ms. Hereida, I’m sure that this could’ve of been handled in a different manner if I would of been able to speak to you before me posting this review, after attempting to talk with several of your employees, with no luck, I did call back twice to get a hold of you, to at least to leave you a voice message, but unfortunately Abby continuesly transferred me to other employee voicemails. As of now, Unfortunately it took my review to reach your location and the smaller issues have been taken care of, I ask my self, if any of you would pay for 750.00 that you were told you did not have to pay for and then when you receive your bank paperwork it’s written as an additional purchase, which has been discussed with John Pomroy, Thomas Gentz & Ron Jackson with no answer yet, we continuously get “we have to speak to the manger”. There is still one more issue we would like to discuss but we feel we ware just getting tired of the run around Thank you Sonia for your attention to this matter

Jan 26, 2019 -

Buyer2019 responded

Unfortunately we did reach out to you and customer service initiative after sales feeds off of management. That is just the way you all do business!

January 17, 2019

Positive experience JP, Mallory, Greg and the team were very helpful, I would recommend them. I love my new car and they helped me get the right car at the right price fo More

by Whitney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JP Kinman, Malory Vicks, Greg Bryan
January 10, 2019

Sergei's helpful knowledge of our Honda CRV ergei helped us choose the color, showed us how the navigation worked and has already been very helpful after the sale. We had to call him on JANUARY More

by Mitchell Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergei Medushevski
January 08, 2019

Great experience - Easy My wife and i bought a vehicle from Keith at David McDavid Honda of Frisco. He made the car buying process very simple. We told him what we were looki More

by DavidL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KEITH BURR
January 08, 2019

New Buyer Excellent service and support from the vendor, all the information and tour in the car were perfect , very happy with the new purchase and expecting t More

by Clark62x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mazur
January 06, 2019

Personable Experience Had a great afternoon with Scott discussing a wide variety of topics and was very down to earth and easy to communicate with. When buying a vehicle it More

by CoreyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mazur
December 29, 2018

Great place for buy a car. Thanks to Scott help me with everything and I really know I’m not easy customer lol. They found the cAr really want it easy and fast. More

by Rey1226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Masud, Scott Mazur
December 29, 2018

3rd lease at Honda of Frisco It was time to renew our lease and after a quick call from the dealership we set up an appointment to check the new 2019 Oddysey and quickly fell in l More

by SKR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hossein Farshid
December 28, 2018

Great Service!! Thank you Scott. You made the buying experience easy and definitely went the extra mile to helping me make a decision. Appreciate your patience and at More

by Oracleip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mazur
December 24, 2018

Smooth Transaction Was a smooth easy transaction, Would do business with Scott Mazur and David McDavid Honda again. Scott worked with us in making this a Christmas gift More

by Jmoore0916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mazur
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