David McDavid Honda of Frisco

Very helpful and patient Showed up late around 8pm because I needed a new car after getting in an accident the week prior. Jesse was patient and stayed late even though his sh Showed up late around 8pm because I needed a new car after getting in an accident the week prior. Jesse was patient and stayed late even though his shift was over to help me get the car I needed. We ended up staying until 11pm but I drove out with an upgrade from the car I had previously thanks to Jesse. Was overall a fantastic experience! More

Horrendous Customer Experience if I could I would give this place 0 stars. I have been a Honda customer for a good part of 11 years and have never had such a horrendously horrible if I could I would give this place 0 stars. I have been a Honda customer for a good part of 11 years and have never had such a horrendously horrible experience with a Honda dealership. I took my Accord for the 20,000 mile service which comes out to over $200 total at this dealership. When I drove my car into their service porch there were no service advisors that approached me, as they should and as they do in other dealerships. They were all preoccupied and doing other things but didn't seem to be bothered to provide customer service to me which is there job. Then I was promised my vehicle by 5:30pm but did not get it until after 6:30pm and even then I had to ask multiple times to get them to be proactive and get my car which was just sitting idle on their lot. The service advisor that did ultimately serve me (after making wait a long long time) went home before my car's service was finished and handed my car's paperwork to another advisor which she did not bother to tell me. This is something that I had to find out myself. But what really drove the horrifically poor customer experience for me was that this is the first time in my life that a Honda dealership did not bother to wash my car after the service, you would think that when you pay over $200 the least they could do is give my car a car wash which all new car dealerships do. This place reeks of racism and is tinged with being very judgmental as to how they treat their customers. I will never ever give this place my business again and you should not either. More

Great customer service I’ve been a McDavid Honda Frisco customer for 5 years and have always received great service. Last week I brought in my Accord for a routine oil ch I’ve been a McDavid Honda Frisco customer for 5 years and have always received great service. Last week I brought in my Accord for a routine oil change and while I was there I mentioned to Elizabeth Tyler (the in-take lady) that I had damaged my side mirror a week earlier pulling into my garage and that I was concerned about the cost of a replacement mirror. Elizabeth left her desk and went outside, took a look at my car, saw that it was a bad paint transfer, and proceeded to spend about 10 minutes methodically removing the paint for me with some type of solution. I am in a wheelchair and have very weak hands (otherwise I would’ve removed the paint myself), but her eagerness to help me, and her overall pleasant attitude, was very much appreciated. Tangentially, last week, my mother, who was looking to purchase a used car, decided to buy a Honda Accord from you guys, in part due to my recommendation that she’d be treated very well at McDavid. I just wanted you to know that I was really impressed by Elizabeth, and that sometimes a simple paint removal from a customer’s side mirror can lead to a future vehicle purchase as well. Sometimes a small, kind gesture can go a long way in the service industry. Keep up the great work! Thank you, Pete P. More

Awesome Used Consultant Gina! Gina Neely was awesome helping me! Not a typical salesman. Found car online, emailed Gina, went to dealer 10 mins after that, and traded cars. Simple Gina Neely was awesome helping me! Not a typical salesman. Found car online, emailed Gina, went to dealer 10 mins after that, and traded cars. Simple as that. Didn’t have to meet endless smarttalkers—only Gina and the finance/paperwork gal, Tammie, who was also pretty awesome. Thanks for the easy process, girls, More

Civic Bought a civic at this dealership. Andy Montero helped us that day, awesome guy, took his time and explained everything in detailed! Nice place and Bought a civic at this dealership. Andy Montero helped us that day, awesome guy, took his time and explained everything in detailed! Nice place and friendly staff. More

Wonderful Experience I had conducted an extensive amount of research on my own prior to going to the dealership but there is some information that is difficult to obtain w I had conducted an extensive amount of research on my own prior to going to the dealership but there is some information that is difficult to obtain without being there in person. Melvin and the other staff were able to provide me with a personalized experience and were able to answer all my questions! More

Sonia is great! Update: Sonia the GM helped me get the problem solved. There really should be more women in the car business! Bought two cars from this dealer and Update: Sonia the GM helped me get the problem solved. There really should be more women in the car business! Bought two cars from this dealer and a lot service work here. Looking back, I 'm not going back. They don't send out recall notices. My CRV now have door actuator problems and just found out Honda offered to replace all of them in 2015. I was not notified by this dealer, even though I had my cars serviced there. They are great at making money, not so much about taking care of customers. Very disappointed! Not going back myself and letting my friends make the same mistake. More

New car lease This is my 4th vehicle lease from David McDavid and from start to finish, the process couldn't have been easier and the people couldn't have been nice This is my 4th vehicle lease from David McDavid and from start to finish, the process couldn't have been easier and the people couldn't have been nicer! More