David McDavid Honda of Frisco

Great Working With Tyler! I have brought my civic for service here a few times but I never really felt a personal connection until I worked with Tyler Anderson - granted I had I have brought my civic for service here a few times but I never really felt a personal connection until I worked with Tyler Anderson - granted I had exceptional service each time I brought my car in. But on Saturday when I worked with Tyler I got an additional element of service. He gave great updates and made sure to let me know what additional services were needed and sent me the report outlining why they were needed before I even came to the dealership to pick up my car.That way when I got to the dealership we got a chance to discuss it and talk about potential solutions. He even remembered that I had listed that I wanted a state inspection done and he reminded the shop guys to get it done - talk about great customer service! It's been great working with him and I look forward to continuing to bring my car there for service! More

Sales Person- Melvin Jimenez I bought a used 2016 Pre-Owned Certified Honda Accord Sport through sales person, Melvin Jimenez. He is the most amazing, enthusiastic, intelligent an I bought a used 2016 Pre-Owned Certified Honda Accord Sport through sales person, Melvin Jimenez. He is the most amazing, enthusiastic, intelligent and well knowledge sales person I've ever come across. Melvin thank you so much for EVERYTHING!!!!! More

Outstanding service Cordially welcome since de second I step in . All the employees are very helpfull , especially Keith Burr my sales guy .... Over all I really recommen Cordially welcome since de second I step in . All the employees are very helpfull , especially Keith Burr my sales guy .... Over all I really recommend this dealership. Looking forward to get my daughter her first car here More

Exceptional Personnel In late February, I stopped by this dealer just to see what they might have in a used Honda Odyssey. I was greeted by Jesse Thompson, a cheerful, outg In late February, I stopped by this dealer just to see what they might have in a used Honda Odyssey. I was greeted by Jesse Thompson, a cheerful, outgoing sales representative but, which is somewhat unusual in a salesman, low key and not at all "pushy". As luck would have it, they did have a used model, top-of-the-line Touring Edition, but one which was somewhat above my planning to purchase. However, in the course of our discussion, Mr. Thompson and John, the finance manager, lowered the price significantly to make it easily affordable within my fixed income budget. Unfortunately, I wavered, due to having driven my other Honda CRV from my home in Wyoming, and was trying to work out in my mind how to get both vehicles back home. By the time I had made a decision, a day later, the vehicle had already been sold. Although disappointed, I was so impressed with Jesse that I asked him to keep me informed if any more similar vehicles were to appear, and I could fly to Dallas and drive one home. He agreed to do so, and I checked with him periodically with the understanding that I would again be in the area later in the Spring. In the meantime, last week I "accidentally" found in a nearby town, a Toyota Sienna AWD van that suited my needs, and purchased it. I then sent a text message to Mr. Thompson, letting him know to no longer search for a vehicle, for the time being. He did not receive that text; today he called to let me know that they had the prospect of a couple of used Odysseys coming in about the time I had indicated my returning in early June. He very graciously accepted the fact that I had already made a purchase, and I indicated I would "drop by" when I'm there soon (June 12-13) I was so impressed with his attitude, his following up on our conversations, and how well he "personalizes" his sales relationship, that when I'm in the market for another vehicle, he will be my first point of contact. Actually, while I'm in Frisco in mid-June, I'll be looking at some apartments for retirees, with the possibility of moving to the area. I will want to know if trading my 2015 CRV-XL. with lots of highway miles, makes any sense prior to the drive train warranty expiring. I already have 46,000! Robert M. Krisko, Ed.D. More

Cant fix they cant do anything to correct to fix on gps screen. I have to keep charge with my cell phone every time I drive. It always go blank when I startere they cant do anything to correct to fix on gps screen. I have to keep charge with my cell phone every time I drive. It always go blank when I startered as screen suppose with clock or something like that but they cant fix it so i dont think it make sense to me. I do love Civic but sucks the gps system. I m not happy with GPS system. More

Improper sales tatics Found the perfect Jeep, drove an hour to look at it. Already had financing set. Get there and the salesman and I had to find the jeep. It was in the b Found the perfect Jeep, drove an hour to look at it. Already had financing set. Get there and the salesman and I had to find the jeep. It was in the back parking lot, in the farthest spot available. Check it out, Drive it. Want to make a deal, but not at asking price due to issues with it. Head home to prep my trade in so I can return with my wife. Get home and get a call from the dealership, That jeep is not for sale. Hmmmm. Call my salesman and tell him to find out why. Didn't call me back. Had to call the Used Car sales manager and he stated that it was already sold and was actually waiting for dealership inspection (While sitting in a spot the farthest from the dealership). If you like to be taken for a ride, this dealership is the place. If you want to try to negotiate, good luck!! They might sell the car from out under you. More

Greedy Will never buy from David McDavid Honda of Frisco ever again! I purchased a 2010 mini cooper in January. The following day I had to take the Mini bac Will never buy from David McDavid Honda of Frisco ever again! I purchased a 2010 mini cooper in January. The following day I had to take the Mini back for the check engine light. They fixed the issue 2wks later I got it back. 2 weeks later the Mini wouldn't start in my garage. They had it towed to dealership to check what was the issue. Issue was the key lost its programming. About 10 days later u got the Mini back. I drive it for 2 days then I leave for an 11 day vacation come back and the check engine and oil light came on. Took the car back to get checked out. They came back and said there was 800+ on repairs and the warranty they sold me won't cover it! xxx! I have barely driven the Mini 1300 miles the service department has had the Mini the same amount of time as I have had it in 3 months! Now they won't help with a new car because I'm upside-down in the loan! They won't even help with zero down payment and I'll eat the negative on the new loan but they won't! I will never ever buy from this David McDavid Honda of Frisco again! More

Horrid Customer Service First, the only reason I am giving this location one star is because I can't give it zero stars. Second, IF you choose to buy here, talk with Becky First, the only reason I am giving this location one star is because I can't give it zero stars. Second, IF you choose to buy here, talk with Becky from pre-owned sales. If you buy Pre-Owned here, you are a second-class citizen. This is proven by the way they treat you and the way that they treat their whole pre-owned business. The building for their Pre-Owned business is disgusting, cheaply built, and cheaply furnished. The finance officer (Jon/John P) we were working with was extremely rude, implied (multiple times) that we were not good parents (and that I was not a good provider) because we did not buy the warranty. We scheduled a windshield repair appointment with their service department, and when my wife showed up for the appointment, we were told we didn't have one (extremely frustrating). I had to call the service department manager in order to get this whole thing fixed. After the car was fixed, they forgot to notify us that the car was finished and ready to be picked up. I had to call them to find out what the status of the car was. Then, the moment my wife left the lot, the check engine light came on. When we took it back to see what the issue was, they informed us that we need a new Catalytic Converter (about $1500 repair). What!? We have owned this car for less than two weeks! Horrible customer service, horrid communication, worst car buying experience ever. Do not buy here. More