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David McDavid Honda of Frisco

Frisco, TX

4.0
1,120 Reviews

1601 N Dallas Pkwy

Frisco, TX

75034

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Showing 1,120 reviews

April 21, 2014

BAD CUSTOMER SERVICE We wait for 1 1/2 for a financial representative help us . The sales representative came to let us know they were to busy to speak with us and the of More

by kyara75
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
We wait for 1 1/2 for a financial representative help us and nobody help us at the end
Apr 25, 2014 -

David McDavid Honda of Frisco responded

Kyara, I am sincerely sorry that you have had a poor experience with our dealership. I would like to connect with you personally to resolve any remaining conflict. Your satisfaction is our top priority and I never want a customer to feel overlooked or that your concerns are not being given adequate attention. I would appreciate the opportunity to speak with you and have the chance to restore your faith in our certified process and dealership. Please contact me directly; my phone number is 214-705-3979 or simply email me at Tlee@mcdavid.com I look forward to connecting with you soon Best regards, Tommy Lee, Director of Finance - David McDavid Honda

April 17, 2014

Service Director Randy Strawn I would say this was my best dealership experience I've ever had in last 10 to 15 years. That's how professional he was. Will always return to Mcdavid More

by nvarughese82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 12, 2014

My Second Honda from McDavid of Frisco Before buying from another Honda Dealership in DFW area, I'd recommend to get a quote form this dealership you won't be sorry. I worked with Chris To More

by mouaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Torres
Apr 14, 2014 -

David McDavid Honda of Frisco responded

Thank you for taking the time to leave us your feedback. I am so glad Chris and our team took such wonderful care of you! Enjoy your new car and please let us know when we can be of service to you again. Warm regards, Sonia Heredia, General Manager

April 08, 2014

John Valle is wonderful! Every time I get my Odyssey serviced, I ask for John. He always takes the time to explain everything to me and treats us with respect. He is a frien More

by kikiernesto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 07, 2014

Matt Kail has been my service advisor for 6 years! I only will have him handle me and my car; he is efficient and wonderful!. More

by kcsilvia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kail
April 06, 2014

great service Wonderful service, I would highly recommend. Very professional and respectable. There was a good amount of selection. Staff were highly knowledgeable, More

by sp0iledbyliv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
used cars
March 19, 2014

I have always had excellent service at this dealership. When our previous advisor left, (he was great too), Mike took on my business with professionalism and has taken care of us as well. He makes sure to More

by terryallen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
March 02, 2014

This dealer adds $1700.00 in add-ons to the Honda MSRP for products that Honda has included in their list price. $900.00 is the price that this dealership says Honda 'required' to install mud flaps, tinte More

by fishingchiro123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Mar 17, 2014 -

David McDavid Honda of Frisco responded

Thank you for taking the time to leave us your feedback. I apologize for the negative experience you had while in our dealership. Customer satisfaction remains our top priority and we do not like to hear that a customer left our dealership unsatisfied. Please contact me at 214-705-3979 at your earliest convenience in hopes that I may restore your trust in our dealership. I look forward to talking with you. Sonia Heredia, General Manager

February 22, 2014

Took my Pilot in to replace the parking sensor because it fell in after I kicked my trash can. They quoted me $312 after checking it saying that sensor was broken and it's hard to replace. Such outrageous pr More

by sergey_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 06, 2014 -

David McDavid Honda of Frisco responded

Thank you for taking the time to leave us your feedback. I do apologize for the less than outstanding experience you recently had in our service department. In order to fully understand your concerns, could you please contact me at your earliest convenience at 214-705-3979. I look forward to hearing from you in hopes that I can restore your trust in our dealership. Warm regards, Sonia Heredia, General Manager

February 22, 2014

Called today on a 2007 ford mustang listed at $9991.00 listing says" looks new inside and out" . What a joke. I live one hour away and was told the car was in the shop being serviced and they would have i More

by Stephbrewer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
James smith
Mar 06, 2014 -

David McDavid Honda of Frisco responded

Thank you for taking the time to bring this situation to my attention. I do want to apologize for this less than satisfactory experience you had while at our dealership. I would appreciate the opportunity to further discuss this with you in hopes that I can restore your trust in us. Please call me at your earliest convenience at 214-705-3979. I look forward to hearing from you. Sonia Heredia, General Manager

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