I have a 2014 Odyssey Touring Elite, that had a strange issue. Sometimes and at total random with no rhythm at all, it wouldn't recognize that the gear stick is in park, therefore, it will not let me lock the vehicle and/or a system start warning indication would pop up and it wouldn't want to start. Since, this would happen at random, it was hard to have the issue reproduce when I would take it to the service department, so there was a little bit of a guessing game. Eventually, I ended going there 3 or 4 times within a 2 week period. Finally the problem got diagnosed right and the repair was done, however due to all the hassle, I was given a very huge discount on the final repair bill. The actual issue was close to $500 to repair but in fact I only paid about $170 and the rest was discounted to make it up for me. I was extremely satisfied with the entire experience and how it was handled. I understand that it's hard to diagnose an electrical issue when you can't reproduce it at the time of diagnosis. Everyone was extremely professional and I truly felt I was in good hands and they were doing everything they can to make the repairs as fast as possible and they were accommodating my situation as much as its humanely possible. Initially my service advisor was Victor Segura and due to a family emergency Victor had to leave for several days, but he made sure to hand over my repair history to Joe Robert. They are both AWESOME. I couldn't have been any happier going anywhere else or dealing with anyone else. They are both extremely knowledgeable and very mindful and caring of the customer. For any future incidents, I will be going back to see them because I know I wouldn't be in any better hands. I recommend David McDavid Honda of Frisco %100. They have gained my full trust for all my service needs.
Victor and Joe, thank you very much, along with the mechanic behind the scene and everyone else that was involved in making the situation as smooth as possible.
You guys are a great team.