Do NOT recommend. This dealership does not practice with integrity and, in my case, they failed to uphold their obligations by acceptance of a buyer’s agreement and $2,000 deposit. My experience with this used car sales department was shocking, but also the exact scenario of why the used car sales industry is dehumanized and ranked poorly for trust by consumers.
I found a vehicle that fit the needs of my family after weeks of scanning the internet. I used “ClickLane”, their online service that they describe as “truly, really, completely, absolutely, online car buying experience” and placed my $2,000 deposit, signed my documents via DocuSign, was given the estimated trade-in amount for my vehicle, and even signed up for delivery of the vehicle. I was contacted the next morning by their salesman who confirmed the Pilot’s availability on their lot and was getting everything set to complete the purchase, basically starting over the entire process that I had already performed online. He just wanted to see if their finance department could beat my rate, and all would be settled. I was texted on the progress throughout the day until they provided my trade-in car value of $3,000 less than their website, without having seen it in person and having the VIN information in their system. They ran my credit countless times through their website and separately through their dealership. Presumably because I did not accept their trade in offer (I would place a larger downpayment instead) or because they did not beat my bank’s interest rate (but not having said anything to me or even giving me the chance to accept their financing) they went radio silent. I messaged them to check in and was given a text stating “I have bad news,another saleperson sold this pilot. I am sorry”. Nothing more. No phone call to tell me that they had wasted my time all day. When I called and spoke to the manager, I was given a litany of excuses and lies – stating that the Pilot was sold before my buyer’s order and was never on the lot. However, he had no words when I was able to point to their very own documentation and communications with me that confirmed its availability. He stated they had no idea a deposit or buyer’s order was signed – despite using this platform for business across the entire David McDavid system in Texas. In fact, it's even the cover photo for this very Facebook page. Regardless, ignorance does not excuse poor practice. They failed to uphold my signed agreement and acceptance of my payment. I even gave them the benefit of the doubt by giving them 3 weeks to try to find a comparable vehicle on their multiple lots but they’ve not responded. Even if there wasn't multiple governing bodies with regulations that they’re breaking – it’s just poor form to behave this way. You can sell a car in a seller’s market and still be a good human – I suggest y’all work on how to get to that level.