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David Wilson's Villa Ford

Orange, CA

4.8
446 Reviews

2550 N. Tustin St.

Orange, CA

92865

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Showing 446 reviews

July 06, 2022

All of my vehicle issues and recalls were taken care of within a couple days and I had a nice loaner vehicle to use. Nice waiting area and courteous people in the service area - someone even gave me a bot More

by Pumagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Tech
Jul 07, 2022 -

David Wilson's Villa Ford responded

It's wonderful to hear that you were impressed with our service and facility! We hope your vehicle is running like new and we can't wait to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

May 24, 2022

The team at Villa Ford, Doug Moon, Jim Saenz, Carlos Ibarra, and Cassandra truly value their guests! Guest Satisfaction is Number One in their book! I love my new truck, but even more so because of th More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Moon, Jim Saenz, Cassandra, Carlos Ibarra
May 24, 2022 -

David Wilson's Villa Ford responded

Hi Bob, it’s great to know that our staff was able to give you the car-buying experience you were looking for! Buying a new car is a big decision, and we can't thank you enough for choosing us to help you with it! Sincerely, Scott Wade General Manager customercare@villaford.com

May 15, 2022

My service director was excellent. My car was finished when he said it would would be done. Thanks for being across from in and out More

by grgcu22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name but service writer was very nice
May 16, 2022 -

David Wilson's Villa Ford responded

It's wonderful to see that we got you back on the road in no time! We look forward to seeing you again! Sincerely, Scott Wade General Manager customercare@villaford.com

May 03, 2022

This is my first Ford! Loved working with Domingo for my 1st servicing - he was friendly and patient with all our questions. More

by hey_scooby2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domingo
May 04, 2022 -

David Wilson's Villa Ford responded

We are ecstatic to hear that Domingo made sure you had a 5-star experience! We look forward to serving you again! Sincerely, Scott Wade General Manager customercare@villaford.com

April 28, 2022

Knowledgeable and professional staff. Sales and Finance worked well together and the overall experience was relaxed and stress-free. More

by david.hsia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Exter
Apr 29, 2022 -

David Wilson's Villa Ford responded

It's wonderful to hear that you were impressed with your experience here with us! We are committed to customer satisfaction and appreciate your opinion. We hope to see you again soon! Sincerely, Scott Wade General Manager customercare@villaford.com

April 28, 2022

Villa Ford is an amazing place to buy your new Ford! ! I was lucky to have Doug Moon and Jim Saenz as my representatives and could not be happier! Cassandra showed me how everything worked, Jim made gr More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Moon, Jim Saenz, Cassandra
Apr 29, 2022 -

David Wilson's Villa Ford responded

Hi Bob, providing 5-star service is our top priority, which is why we're happy to see you received just that. Thank you for taking the time to leave this great review and we hope to see you again soon! Sincerely, Scott Wade General Manager customercare@villaford.com

March 25, 2022

Strives to help the customer get their car’s service completed. My 4G upgrade is a new process that Villa is committed to complete. More

by S-mckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Barron
Mar 28, 2022 -

David Wilson's Villa Ford responded

We're happy to hear that your experience was nothing short of stellar. Please let us know if we can help you with anything else down the road! Sincerely, Scott Wade General Manager customercare@villaford.com

Mar 28, 2022 -

S-mckee responded

I still have an issue with my new 4G modem installation. The Technicians could not load the FordPass program so I may link to my iPhone. Apparently, Ford is aware of it and is working on the patch. In the interim, I cannot program my car to charge that's based on location like I was able to; charge now for work and economy charge (off peak hours) at home. Quite inconvenient to have to go into charge settings every time I park. I cannot do many things I was able to do when I bought the car so I'm quite anxious to be kept current on the progress.

March 17, 2022

Had Ford Explorer services done on time, they matched a competitors promotion price for service which I really appreciated More

by kevin.lester72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot name
Mar 18, 2022 -

David Wilson's Villa Ford responded

Thank you so much for taking the time to leave this review and we hope to see you again soon! Take care! Sincerely, Scott Wade General Manager customercare@villaford.com

March 15, 2022

Bait and switch shop. Took truck in for possible sale, received original offer which was lower than expected, but respectfully declined and left. Get a call the following More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Management
Mar 16, 2022 -

David Wilson's Villa Ford responded

Brandon, We understand your time is valuable and it's never our intention to waste it. I'd like to speak to you and learn more about what you were offered the second time you brought your truck in and who you worked with. Please contact me when you have a moment to discuss this further. I hope to hear from you. Regards, Oscar Salazar General Sales Manager customercare@villaford.com

March 13, 2022

Appearance is really clean and very nice. And their staffs are friendly. Definitely I’ll be back to Villa Ford if I’m gonna get Ford vehicles. More

by gorae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toreno Winn
Mar 14, 2022 -

David Wilson's Villa Ford responded

We love hearing that our team is working hard and our guests are leaving with a smile on their face. Can't wait to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

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