Davis Acura - Service Center

Wonderful customer service. My car has been there 2 times in the last 3 weeks. Jason Thomas is my service consultant and it top notch! His communication with me is just awesome My car has been there 2 times in the last 3 weeks. Jason Thomas is my service consultant and it top notch! His communication with me is just awesome. He is dedicated to making sure my problem gets fixed. The whole service team is very nice and professional. More

Very efficient, very friendly and always keeping me updated and offered a loaner car when it took longer updated and offered a loaner car when it took longer More

Since buying my vehicle I have taken it to Davis for service. The staff is knowledgeable and very friendly. The work is done quickly and before any work started the advisor explains all. service. The staff is knowledgeable and very friendly. The work is done quickly and before any work started the advisor explains all. More

Very professional. They have service down to a science. I just wish that a loaner was more readily available, but they do have a great shuttle service. They have service down to a science. I just wish that a loaner was more readily available, but they do have a great shuttle service. More

Service manager was polite, helpful, and informative. The repair was made quickly while I waited. All of my experiences at this dealership have been excellent! The repair was made quickly while I waited. All of my experiences at this dealership have been excellent! More

This last visit for service left me with a negative feeling concerning the ethics of the service writer I dealt with. I was scheduled for a transmission service and was told there was a substantial up feeling concerning the ethics of the service writer I dealt with. I was scheduled for a transmission service and was told there was a substantial upcharge to the normal price because my RDX had a nine-speed transmission. I know my RDX does not contain a nine-speed transmission and challenged the service writer. He conceded that I was correct and removed the upcharge. If I didn't know my car's specs and didn't challenge the service writer I would have been charged substantially more. After the state inspection was done the service writer VERY strongly suggested that I replace both the front and rear brakes as well as the rotors. He gave me a cock and bull story about the brake pads slipping out if they weren't replaced. There was enough brake pad left to pass state inspection. It is a shame that I have lost all confidence in Davis Acura's service department. This is the 3rd automobile I've purchased from Davis and will probably be the last. My wife is planning to purchase a new car next month and we are removing Acura from the list of prospective cars. More

Usually I give this dealership a 5 star rating but this time I had a bad experience. I dropped my car for a 100,000 mile service and was told that my car needed new brakes and rotors too which was fine. Wh time I had a bad experience. I dropped my car for a 100,000 mile service and was told that my car needed new brakes and rotors too which was fine. When I went to pick my car up, I was told my bill was $2,200! Usually, someone goes through your entire bill, line by line, and explains everything so it is clear but I am still not clear on my bill. The service said that they replaced the timing belt and water pump but my car has a timing chain which never needs to be replaced and they said they did not replace the water pump. I feel like I have been overcharged and plan on calling back to get more clarity on my bill. Again, this place is usually great but I am very disappointed with this experience. More

Staff is Friendly, Prompt, Professional and the waiting room is clean organized with supplies. Commuted job is done on time and job Well done! Thank you room is clean organized with supplies. Commuted job is done on time and job Well done! Thank you More

Good communication skills with ease of making appointment. Workmanship was excellent. Would recommend highly to friends. appointment. Workmanship was excellent. Would recommend highly to friends. More