Dayton Andrews Chrysler Dodge Jeep Ram St. Petersburg

Worst. Service. Department. Ever. Short Version: I Worst. Service. Department. Ever. Short Version: I brought my Dodge Nitro in for A/C repairs 3 months ago... I just had to go back for the 3rd comp Worst. Service. Department. Ever. Short Version: I brought my Dodge Nitro in for A/C repairs 3 months ago... I just had to go back for the 3rd compressor in 3 months! Long Version: Customer "service" here is the worst. I brought my car in for some A/C work, they replaced the compressor and days later had to replace it again because it was faulty. Days after that it stopped working AGAIN. Now they had to replace my evaporator. While they had my car for a week they felt it was ok to toss my brand new in dash DVD player around the shop floor and scratched it all up. Since it was literally a week old, I still had the receipt, did they cut me a check to fix their mistake? No. They had me buy myself a replacement out of pocket, give them the receipt for that one and wait 2 weeks for a check. While they had my car for a week I had to get a rental, which my warranty covers so that should be simple and painless... was it? No. They sent the PO to the wrong branch so I was charged for the rental even though my warranty had already paid Dayton Andrews. I then had to wait 2 weeks for a refund from the car renter. Because of mistakes made by the "service" department I was out hundreds of dollars for weeks on top of the cost of the repairs. Now, that should have been enough to keep me away but unfortunately, the A/C went out AGAIN less than 2 months later. I had to bring it back to them because it should still be under warranty. It was the compressor again. 3rd one in 3 months. So, they had to order one, said it would be 3 days. A week later I got a return phone call (from the MANY voice mails I left) and they still didn't have the compressor! In fact, the voicemail said the tech working on my car wouldn't be available Saturday so I should wait till next saturday... that would be close to 3 weeks with no AC in FL in August. I'm out! Done. Cancel that order! Do not call me! I'd rather go somewhere else and pay for a new compressor than deal with these people. They are the worst. THE WORST!!!!!!!!!! Stay away!!! More

I had a bad time from the beginning and don't ask me why I went through with the purchase of my new Truck. First thing was sales: I asked for all stickers and wording to be removed from the truck before I went through with the purchase of my new Truck. First thing was sales: I asked for all stickers and wording to be removed from the truck before I picked the truck up. This was not done and the reason was the salesman didn't think I really wanted it removed and then put Dayton's name and address with phone number in white letters on the tail gate of my new Black truck. Next was the paper work that kept getting messed up. ie. he added in a Van that I drove in as a trade in even though I told him repeatedly that it was not a trade in. Then tried to raise the price of the truck up $2,000 for something that was not agreed to in the first place. Next was financing: All I can say here is that I had a check for the truck in hand the next day when I went to pick up the truck and was told that the Financing person wanted to talk with me. He told me that he had a hard time finding someone to finance me and that he worked very hard to get me financed. My credit score at that time was 782 and I do not to this day miss any payments for anything I buy. I showed him my check and told him I never asked for a loan. and I was promptly called a SOB But it only took about 10 seconds to very nicely explain with the purchasing manager by my side that I never asked for a loan. and that being called a SOB was not the right thing for someone to do. I did get an apology but I at this time was not a happy camper. Back to sales: They did take the truck to the body shop to have the stickers and writing removed. but when the truck was brought back out to me it was scratched all up one side and down the other. razor blades are not what we should use to remove Vinyl graphics from a New Truck. Someone should tell them. I dealt with the Service department and the body shop and the story is all the same. More

Brought my truck in with a diesel issue. Got it fixed in a short time. Matt stayed in contact with me the hole time updating me through out the day. Fast and friendly service at a great price. Will bring in a short time. Matt stayed in contact with me the hole time updating me through out the day. Fast and friendly service at a great price. Will bring in my daughters car next week. More

This dealer is the worst ever. I have never been treated so poorly in my life. I purchased two vehicles from them, and was considering purchasing a third. I would never go back or recommend this dealer to a so poorly in my life. I purchased two vehicles from them, and was considering purchasing a third. I would never go back or recommend this dealer to anyone. I was told that I wasted a technician's time. They should appreciate their customers and not consider them a waste of time. More

I had my BMW 525i cooling system flushed with the BG products here and they were great! I've been here several times before but this is the 1st time i let them touch my personal car. Thank you Ron! I'll products here and they were great! I've been here several times before but this is the 1st time i let them touch my personal car. Thank you Ron! I'll be back! Maybe next time I will have to bring in my wife's Odyssey - Doug More

These people are stupid. No, really folks, stooopid. We walked out and drove 20 minutes over the bridge to Jerry Ulm. Happy people, great deal, was in and out in an hour. Oh, and get this, they listened to walked out and drove 20 minutes over the bridge to Jerry Ulm. Happy people, great deal, was in and out in an hour. Oh, and get this, they listened to what we wanted. They weren't so busy trying to figure out our next move that they really listened. Which is why they sold a vehicle and Dayton Andrews has a lot full of vehicles they won't be able to give away. We will never go to Dayton Andrews again. More

VERY RUDE! Absolutely NO CUSTOMER SERVICE skills what so ever! I wouldn't recommend them to my worst enemy! I will be reporting the situation to the BBB as well! It has always been said in my 20 years of cu ever! I wouldn't recommend them to my worst enemy! I will be reporting the situation to the BBB as well! It has always been said in my 20 years of customer service experience you LISTEN to the customer FIRST then you work with the problem. This is not that case at this dealership nor with the TWO folks I dealt with. I was told their side of the story and I was told I could say yes or no and that was it! More