Daytona Kia - Service Center

Again, Daytona Kia falls tremendously short of being a customer oriented reputable dealership. We recently had an appointment on a Friday to bring our kia in to find out why it didn't start some of the t customer oriented reputable dealership. We recently had an appointment on a Friday to bring our kia in to find out why it didn't start some of the time. That Friday morning it didn't start so we called to cancel the appointment. The service person said to drop it off over the weekend if it started and fill out a form as to why it was there. No one called us on Monday or Tuesday so we went in to talk with the service manager, Albert, on Tuesday. He informed us that Wednesday was a catch-up day so they would probably get to it then or by Thursday morning at the latest. Well, no one called us until Monday. We were told by Tyler in service that it would cost $1550 to replace the cam plugs, valve gasket, starter, and spark plugs. We then asked if it was put on the computer for a diagnosis and he replied yes. Our next question was "Will this take care of the starting problem?" He went to talk to someone and when he retuned told us that this was a partial diagnosis. Again, we asked if it was put on the computer for a diagnosis. He responded that it was. We could not figure out how a partial diagnosis could be true if it was diagnosed by a computer so we drove in to talk with Tyler. Again, he told us that the computer diagnosis didn't provide any significant information so we asked to see the computer print out. He went to speak with the shop foreman who told him it had not been computer diagnosed. What a run around! We told him we would have the car towed out of there in the morning. When we went to lock the door we couldn't because the battery was worn down. We let them know that the battery was in fine shape when we drove it in. The shop foreman and Tyler said they would charge it so we could pick it up at 9 am in the morning. It was towed without the battery being charged. When we called Tyler to ask why it wasn't charged, he said they only had it on the charger for 20 minutes. We live in a condo and are both in our seventies so it is difficult to get the battery charged so we can lock the doors and crack the windows. This is our second poor experience with your dealership in just 2 months. We just thought you would want to know how you continue to fail customers. And by the way, an acquaintance of ours was there picking up his vehicle he bought from you a few weeks before. Your dealership was replacing something defective in his new car when he told us to get away from your dealership as fast as we could because of the poor experience he had when he purchased his new car. More

I went in for both basic services and an alignment issue. We did not have enough time for the latter, but all went went. Will just have to reschedule. We did not have enough time for the latter, but all went went. Will just have to reschedule. More

The place is disorganized and chaotic with no direction of where you’re supposed to check in for an appointment. I was 5 minutes early for my appointment to purchase and program a $265 key fob that they sa of where you’re supposed to check in for an appointment. I was 5 minutes early for my appointment to purchase and program a $265 key fob that they said was in stock on the phone when the appointment was made. I was blatantly ignored by staff members trying to figure out where to go for my appointment, and when I finally got someone to acknowledge me she told me that it’s “not her department” and that if my appointment was with Brandy, she’s “right there” and pointed to her office. I asked if I’m supposed to just barge into the office seeing as how she still had a customer in there before me…how is Brandy supposed to know I’m here? The lady told Brandy I was here and Brandy came out very exasperated. Back in her office she took my old key fob and told me it would be a 2-3 hour wait. I was confused because I made an appointment, why would the wait be that long? She was very unapologetic and simply said “ya, we’re really backed up”. They obviously overbooked their appointments that day without being able to accommodate each job in a timely manner—which is not my fault. I ordered an Uber to leave for the wait time, and when my Uber arrived, Brandy called saying that the key fob was not in stock. She had no other information for me and transferred me to the parts department who told me again that the part was out of stock. He said that it must have been sold after I made the appointment. I asked why I was told to make an appointment to purchase and program a key fob, if they were just going to sell the key fob for my appointment making the appointment pointless. He asked if I prepaid for it while booking the appointment, and I said I was never offered that, and didn’t think it necessary if the whole point of the appointment was to purchase and program it. I took the day off work and scheduled this for absolutely no reason. They offered to order another one, but I declined, and after paying a cancellation fee to the Uber I had ordered I went to St. Augustine Kia. They had the key fob in stock and had it installed in less than 45 minutes. Their staff was friendly and accommodating, and I will go there from here on out. I also called The Kia customer service 1-800 number and told the representative my experience. He put me on hold and called to speak to a manager, but was told that there was no manager there at all. They said they would reach out to me regarding my awful experience, however I have yet to hear from them. More

Excellent service Great on communication Quick to answer questions Very helpful and through in checking the car answer questions Very helpful and through in checking the car More

The people are always friendly and helpful. In 2016 I had gone to DeLand Kia and felt so pressured that I walked out. December 2017 I tried Daytona Kia and felt like I was dealing with family. In 2016 I had gone to DeLand Kia and felt so pressured that I walked out. December 2017 I tried Daytona Kia and felt like I was dealing with family. More

I called the dealer to set up second appt for my recall issue on my front passenger seat and got hung up on?? issue on my front passenger seat and got hung up on?? More

Was not the best experience they said my car would be ready and it wasn’t and then they gave somebody else a ride before May and they knew I was waiting I don’t like that ready and it wasn’t and then they gave somebody else a ride before May and they knew I was waiting I don’t like that More

Great people, competent service and no fuss service department. Would highly recommend this location and service department to anyone. department. Would highly recommend this location and service department to anyone. More

Very poor communication I had to borrow a car a second day when I really didn't need to because they did not communicate to me it was done earlier, alsoearlierbefore i brought it over i spent $200 having day when I really didn't need to because they did not communicate to me it was done earlier, alsoearlierbefore i brought it over i spent $200 having my car detailed inside and out and they left it out overnight and it was filthy. Not what I was expecting More

Reception, initial inspection, courtesy,thorough , advised of issues identified and offered service to repair, prompt, on time . All and all excellent service. advised of issues identified and offered service to repair, prompt, on time . All and all excellent service. More