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6,585 Reviews of Daytona Toyota - Service Center
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June 19, 2020
I took my car in for an oil change. they said it would take approximately an hour. I took their shuttle to the mall. They told me when I was ready to come back to call or when my car was ready they would take approximately an hour. I took their shuttle to the mall. They told me when I was ready to come back to call or when my car was ready they would call me. One and a half hours later I called to get picked up. Forty minutes went by and they still didn’t pick me up. I called back again and no one had ever told the driver I was ready to be picked up. The driver informed me of that. When I returned to Toyota. My car had been completed and no one had bothered to call me to tell me it was ready. CIAO was the representative that I talked to when I came back she said she called me. I asked her if she left a message. She says I usually do. I have an iPhone and she didn’t not attempt to call me or leave a message to tell me my car was ready.It was the worst experience I’ve ever had with a dealership!She seemed very unconcerned about my inconvenience. More
by French18
Verified CustomerEmployees Worked With
Cio or Cia
June 19, 2020
John in the service department was wonderful. He kept me informed at every. It was wonderful to be able to get something to eat and a cup of tea while I waited. The quiet room was never crowded. informed at every. It was wonderful to be able to get something to eat and a cup of tea while I waited. The quiet room was never crowded. More
by PJHARLEYD
Employees Worked With
John L'Heureux
June 19, 2020
SERVICE ADVISOR JOHN AND PARTS MGR MAX WERE HORRIBLE. GOD AWFUL EXPERIENCE. ARRON WAS GOOD. JOHN AND MAX HAGGLING ME OVER LABOR THAT TOOK 30 MINUTES. WANTING TO OVER CHARGE/TAKE ADVANTAGE OF A LONG TERM CUS AWFUL EXPERIENCE. ARRON WAS GOOD. JOHN AND MAX HAGGLING ME OVER LABOR THAT TOOK 30 MINUTES. WANTING TO OVER CHARGE/TAKE ADVANTAGE OF A LONG TERM CUSTOMER. NEVER WILL DO BUSINESS WITH THIS TEAM. More
by RICHARDGOLDSTEINATT
June 19, 2020
Collision repair was done and car was there for a couple of weeks. Very disappointed that while car was at Toyota, someone tried to jimmy open the gas tank door and broke it. They need better security.. of weeks. Very disappointed that while car was at Toyota, someone tried to jimmy open the gas tank door and broke it. They need better security.. I brought the car back to Toyota the next day as soon as I discovered it, but they said they didn’t touch the gas tank door. It definitely happened while the car was there. They want approx $150 to repair it. Now the back passenger door won’t open. More
by Kazusa
Employees Worked With
Collision dept - Brad
June 19, 2020
Service was good and prompt.It's hard to believe engine filter had to be. replaced at 18000 miles. Salesmen who approached me were very friendly. filter had to be. replaced at 18000 miles. Salesmen who approached me were very friendly. More
by GUSZ39
Employees Worked With
June 19, 2020
Service advisor Steve took great care of me. A little upset that the mechanics tried to say I needed a service that wasn't required upset that the mechanics tried to say I needed a service that wasn't required More
by HIPPIECHICK_4321
Employees Worked With
June 19, 2020
Steve the service guy was very professional and timely with info to me which I appreciated.Steve is very knowledgeable he seems to stay calm under a busy environment and he stays very focused. with info to me which I appreciated.Steve is very knowledgeable he seems to stay calm under a busy environment and he stays very focused. More
by Ronnie
Employees Worked With
June 18, 2020
I’m not happy with the employee that took care of my car the time before because she charge me knowing she wasn’t suppose to charge me because I still had warranty in my car so that mean I cannot trust empl the time before because she charge me knowing she wasn’t suppose to charge me because I still had warranty in my car so that mean I cannot trust employees also the manager was suppose to call me to go through the refund and no bpdy called me yet More
by Victoria
Employees Worked With
Tanya
June 18, 2020
Cio is awesome. From start to finish she produced excellent customer service. She is professional, patient, knowledge and understanding. She is awesome!! Thank you C excellent customer service. She is professional, patient, knowledge and understanding. She is awesome!! Thank you C More
by TWIN2161
Employees Worked With
Cio
June 18, 2020
Daytona Toyota went above and beyond in the service department to meet my needs. The customer service quality is exceptional. They are timely when it comes to providing me with answers.... I never to h department to meet my needs. The customer service quality is exceptional. They are timely when it comes to providing me with answers.... I never to have to ask, they are quick, reliable, and affordable! More
by JFLEENOR17
Employees Worked With
Gib Dannehower
