DeCozen Chrysler Jeep Dodge Ram

Horrible Experience Went here despite the terrible reviews to look at a used truck. The salesman Ken seemed decent at first but became sarcastic and rude when I asked to Went here despite the terrible reviews to look at a used truck. The salesman Ken seemed decent at first but became sarcastic and rude when I asked to see the truck more than once before I decided to purchase. The entire time he was pushing for a deposit and would not give me the bottom line number. Tried to add on a $1,000 delivery fee (this was a used truck) then when I called him on it he tried to add a $399 "doc" fee. When I asked him to break it all down, he became abusive and downright nasty. Worst salesperson I have ever encountered. And don't believe the manager, Mike, when he says he wants to help if you have a problem, I emailed him and he never even got back to me. These guys are so unprofessional and have no clue how to treat customers. Do yourself a favor and don't go near this place. More

Don't Go There You have to give one star or you cannot post...should be NO STARS. This is the worse company you could ever imagine dealing with. Shady in their bus You have to give one star or you cannot post...should be NO STARS. This is the worse company you could ever imagine dealing with. Shady in their business transactions. Demeaning to both customers and employees, near impossible to get in touch with any of the owners if there is a problem. Any positive review you find Had to be written by the owner or a family member. Before you purchase...just try reaching an OWNER, as you would if you had a problem, and you will get a taste of what it is like dealing with them. More

Shady Dealership I went to this dealership in July 2016 to purchase a 2013 Dodge Durango SXT that was listed at $17,999. I already had financing and went to the dealer I went to this dealership in July 2016 to purchase a 2013 Dodge Durango SXT that was listed at $17,999. I already had financing and went to the dealership to get this vehicle. I thought being that I had financing it would be an easy process, was I wrong. They stated that the listed price was only if I financed through them. No where on there website was that listed. I explained to the salesman that I wasn't happy about the tire tread on the two front tires. But after a three hour process they got me financing with another company with a lower interest rate. That was the only good part of this ordeal. I had looked at the carfax before purchasing and learned that it was previously a lease. Which was ok because of all the required oil changes that the lease must have. But two days and 100 miles after taking the truck of the lot the oil change due notification came on. I called them and asked if they did any type of vehicle inspection before putting it on the market with no one getting back to me. I went to get the oil changed and I had never seen oil that dirty. I would imagine most dealerships at least would change the oil and fluids. Not Decozen. Power steering fluid was low as well. And when you call them they never return your call. I will not refer anyone to this dealership and would advise everyone else to go elsewhere. More

HAPHAZARD SERVICE AND SCHEMING SALES PEOPLE The most UNETHICAL dealership in NJ with NO concern for your safety when they make repairs. They replaced the steering rack on our NEW 2016 RAM when The most UNETHICAL dealership in NJ with NO concern for your safety when they make repairs. They replaced the steering rack on our NEW 2016 RAM when it had about 100 miles on it. YES, about 100 miles! The mileage in and mileage out of the dealership was the same which means they did not test drive it to check the alignment. At 7k miles the tires shredded and now the dealership and the area manager are blaming us! They claim we should've known there was something wrong with the tires. It's a new truck, there's no need to check the tires. Both tires were worn so the truck never pulled. Either way, after the steering rack was replaced it's protocol to check the alignment which they FAILED to do. Their haphazard service practices could've resulted in an accident or worse. I have a 17 week old baby that could've been injured due to their carelessness. This dealership should be sanctioned! The area manager should also be reprimanded for his apparent lack of knowledge about following SOP when replacing a steering rack! The area manager tries to blame the customer! Way to go Dodge, this is how you want your vehicles represented? Will NEVER buy/lease another DODGE! STAY AWAY FROM THIS DEALERSHIP!!! They are conniving thieves! Their service department will NEVER admit to their mistakes and will make you pay for their error! I can’t emphasize enough, STAY AWAY! There are several other dealerships in the area that are honorable. I'm reporting them to the state and filing a formal complaint with corporate. Actually, I'm trying to go beyond just a formal complaint with corporate. I'm going to the BOD, because these business practices are giving Dodge a bad name and their negligence can result in an accident or worse. More

Leasd a new vehicle Service was great. I dealt with George Labrunda and, out of all the dealers I visited, he was truly the only sales rep that went out of his way to ma Service was great. I dealt with George Labrunda and, out of all the dealers I visited, he was truly the only sales rep that went out of his way to make the deal work. More

Very pleasant new car experience After reading the Decozen reviews on-line I was extremely hesitate to purchase a new Jeep Wrangler from them. However, given that they were one of fo After reading the Decozen reviews on-line I was extremely hesitate to purchase a new Jeep Wrangler from them. However, given that they were one of four dealerships in the area with the model car and options that I was interested in I decided to give them a shot. I'm glad that I did. Jeff (sales) was very easy to deal with. He was professional, knowledgeable and not pushy (a turn off for me). the price was fair and it was a very god sales experience. It was efficient, and everything was as promised, when they promised it. I'm not sure the reason for the old reviews, but I would recommend them if you are looking for an easy experience when buying a new jeep. More

BEST SALESMAN EVER, NO BS , I had a great experience with this dealership after going around for 1 week at many different places in the area especially with George . ( ask for G I had a great experience with this dealership after going around for 1 week at many different places in the area especially with George . ( ask for GEORGE ) Did not push , try to get me to sign "NOW" . IT WAS LIKE GOING TO A FRIEND WHO WORKED AT A DEALERSHIP , even though I never met him before you feel very comfortable. Again he does NOT push . I highly recommend this dealership and George is a must More

Advertising bait and switch "ADVERTISING BAIT AND SWITCH" Well I wish I would have looked on here before deciding to waste my time going! Horrible communication via email, and o "ADVERTISING BAIT AND SWITCH" Well I wish I would have looked on here before deciding to waste my time going! Horrible communication via email, and on the phone. I wanted information on a Jeep Liberty they had listed on their site. I had 3 different people emailing me, none of which were very responsive or professional. I was finally able to make an appointment to look at a Jeep Liberty, both confirmed by Linda Ledig, and Megan Van Riper. I confirmed it less than 24 hours before hand. We get there and the salesman Steven Sanabria immediately takes us to his office & starts talking numbers with us. Leaves us in the office while he goes to "check with the bank", when I gave him absolutely no information for him to even do that?! Comes back and says how about we go look at the car before anything... Well YEA! So as we are walking out he says to me "this one is just as nice as the one you were looking at online" wait you mean to tell me the one I saw online and confirmed with you less than 24 hours ago that I was driving 2 HOURS to come see is not here?!?! Oh yea sorry that one sold last night. I ask what time because I talked to someone just yesterday about coming in today to see it. Then he asks me what time I called & informs me it was sold at 8. I doubt it buddy! Needless to say, I do not believe they ever even had this jeep!!!! And IF they really did have it, it's 2016 you have phones, give the 'next day appointment' a call that it sold so they don't have to waste 4 HOURS DRIVING and make arrangements with their work schedule to come see it!!! & then he tried to sell us this Jeep Liberty that was "just as nice" I should have took pictures!! There were LARGE scratches all over and holes in the leather seats, no sunroof, no navigation, oh but he'll give it to us at the same price! GET OUT OF HERE! I would never give a dime to this place!!! Very unprofessional! DO NOT WASTE YOUR TIME! Sad excuse for a "dealership". They are advertising cars they do not have, and then are trying to sell you other cars once you are there. More

Service Sucks. My 2014 R/T Challenger steered to the right since day 1 . I brought it to DeCozen Dodge NJ 3 times and each time there was no change . I contact Dodg My 2014 R/T Challenger steered to the right since day 1 . I brought it to DeCozen Dodge NJ 3 times and each time there was no change . I contact Dodge Customer care and after speaking to "Frank" the manager he stated that it was my crazy driving and there is nothing wrong with the car . I demanded help and they set me up an appointment with Nielsen Dodge on Rt 10 NJ .In 1 day they corrected the rear cradle that was out of alignment and reflashed the engine/trans computer with updated codes .It now drives perfect . STAY AWAY FROM DECOZEN . I spent over a year trying to get this corrected and Nielsen did it in one day ! . By the way - Iam 52 yrs old , only have 4000 miles on it in 1 year , but according to DeCozen iam a crazy nut causing the problem . More

They are a very shady dealership Stay Away they are the worst Jeep Dealership and play games with people with regards to car availability and pricing! Salesman come an go constantly. Stay Away they are the worst Jeep Dealership and play games with people with regards to car availability and pricing! Salesman come an go constantly. More