DeCozen Chrysler Jeep Dodge Ram

Really nice and clean dealer. Very nice staff. Joe sold me the Jeep is a super friendly and honest. Will recommend DeCozen to all Very nice staff. Joe sold me the Jeep is a super friendly and honest. Will recommend DeCozen to all More

Never got into a brand new vehicle that fast and easy in my life! Thanks to John Bowler and the rest of the staff for making this as painless and enjoyable as possible. Highly recommend and I will be back. my life! Thanks to John Bowler and the rest of the staff for making this as painless and enjoyable as possible. Highly recommend and I will be back. More

Not totally transparent with their pricing and are not opened to negotiate. The car I was interested in has been in their show room for over 120 days so that should tell you something opened to negotiate. The car I was interested in has been in their show room for over 120 days so that should tell you something More

The service was excellent. My salesperson went above and beyond to make the process extremely easy, quick and efficient. My salesperson went above and beyond to make the process extremely easy, quick and efficient. More

Purchased a car here a few weeks back, Joseph was very helpful and friendly. Highly recommend. helpful and friendly. Highly recommend. More

I would strongly caution anyone considering purchasing a vehicle from or servicing their vehicle at DeCozen Chrysler Jeep Dodge Ram. I purchased a 2019 Jeep Grand Cherokee from this dealership in March 2 vehicle from or servicing their vehicle at DeCozen Chrysler Jeep Dodge Ram. I purchased a 2019 Jeep Grand Cherokee from this dealership in March 2026. Just three months later, my check engine light came on. Shortly afterward, my vehicle displayed an "Engine Temperature Hot" warning, began overheating, and was blowing white smoke from the exhaust. I brought it back to DeCozen, where I was informed that it had a leaking water pump and leaking gasket. While I understand that mechanical issues can happen, what made this experience so frustrating was the dealership's handling of the repair. Communication was extremely poor. I repeatedly had to call and text my Service Advisor, Anthony, just to get basic updates on my vehicle. Many of my calls and messages went unanswered, and when I was told someone would call me back, that often didn't happen. I was given multiple estimated completion dates, only to have them pushed back again and again without any proactive communication. The most disappointing part of this experience was learning that the delays were not entirely due to my warranty company. After being told several times that the dealership was waiting on the warranty company, I contacted the warranty provider myself. They informed me they had been trying to reach the dealership for days and had left multiple messages that were never returned. I ultimately had to help facilitate communication between the dealership and the warranty company so my repairs could finally be approved and move forward. As a customer, I should never have had to do that. To make matters worse, I requested a loaner vehicle because this is my only means of transportation. I was told there were no loaners available for weeks and that transportation was not the dealership's responsibility, leaving me to find my own way to work and other obligations. Throughout this process, I felt like I had to chase the dealership for every update instead of being treated as a valued customer. Based on my experience, there appears to be a serious lack of communication, accountability, and customer service. DeCozen needs to improve its communication and customer care, as no customer should have to spend this much time getting basic information about their own vehicle. Unfortunately, I WOULD NEVER recommend this dealership to anyone based on my experience. More