DeLand Chrysler Jeep Dodge Ram

Nice work especially from customer services agent Shawn. Everything was done in two hours. I will be back to do the busses again Everything was done in two hours. I will be back to do the busses again More

Dishonest dealer that doesn't honor their "deals" - Not all dealerships are created equal. Deland CJDR falls into the category of dealership all customers despise. The one that says one thing and - Not all dealerships are created equal. Deland CJDR falls into the category of dealership all customers despise. The one that says one thing and does another. The one that lies to you and when you catch them in the lie they act as the victim. Dealerships like DeLand CJDR shouldn't even be in business. I went online and received an "instant cash offer" from the DeLand CJDR website for my vehicle thru their TrueCar link. Again, this is ON their website and is an actual offer pending inspection of the vehicle. A salesperson (Chris K) reached out to me since I was also interested in a Jeep vehicle. First I inquired about my vehicle since I would be trading in using the "instant cash offer" I had received from their website. Nope...not happening. Salesperson says they don't honor that and that they only match what CarMax values a vehicle at. Huh? What does "instant cash offer" mean to you? It wasn't an estimate. It was an actual offer to buy my vehicle from this dealership thru the TrueCar platform. The offer from CarMax would have been almost $7,000 lower so of course that's why they said what they did. I contacted TrueCar and first verified the validity of the offer I received and the representative confirmed that it was a solid offer to purchase my vehicle (or trade-in) for the amount specified as long as all the information I provided online was correct. I explained to them that the dealer was refusing and they have escalated this issue for review since the dealer is contractually obligated to accept this instant offer as a participating dealer. After some back and forth with the salesperson he decided to claim that he was the owner of the entire automotive group. Which of course is a complete lie. One second you're talking to a salesperson and the next it's the owner of the entire automotive group on a weekend? The entire exchange was completely unprofessional, dishonest, and most of all frustrating. All of our communication was done via text message so before you reply to this review (DeLand CDJR management) please keep in mind that I have screenshots of the entire conversation and will post them on here for everyone to see if you claim what i've said isn't true. The moral of the story is that there's dozens of Chrysler/Jeep dealerships in Central Florida. Avoid this one. You'll save yourself thousands of dollars and several headaches. It's dealerships like this one that give the all dealerships a bad reputation. More

PJ was real patient with us explaining all the numbers and fees. Andrew was great to deal with. and fees. Andrew was great to deal with. More

Very nice clean dealership employees were very respectful my salesman Andrew was awesome explained everything to me was more than helpful very good excellent my salesman Andrew was awesome explained everything to me was more than helpful very good excellent More

One of beast Esperance salesman finances everything I bought two cars I will recommend it to anybody bought two cars I will recommend it to anybody More

I absolutely Loved the smooth process. I felt so welcomed, it’s like I knew everyone from forever. Definitely recommend your amazing smile and knowledge Eli ❣️ I felt so welcomed, it’s like I knew everyone from forever. Definitely recommend your amazing smile and knowledge Eli ❣️ More

Very friendly and had a very nice atmosphere. I would definitely go back when I want to purchase another vehicle. Buying process was very smooth. I would definitely go back when I want to purchase another vehicle. Buying process was very smooth. More

Sean Walker followed through and up through the whole process. It was a great team effort to get the deal done. process. It was a great team effort to get the deal done. More

The entire experience was excellent! ! Friendly service, with a nice clean environment making the process easy!! ! Friendly service, with a nice clean environment making the process easy!! More