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DeMontrond Buick GMC - Service Center

Houston, TX

3.4
54 Reviews

54 Reviews of DeMontrond Buick GMC - Service Center

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December 14, 2022

the dealership is close to our house and the service provided by James was excellent ,Thank you very much, More

by amuasekyin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James were very helpful.
Dec 15, 2022 -

DeMontrond Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone, Amuasekyin. We believe in attentive and professional customer service and we're glad that James made such a great impression on you.

July 27, 2022

I was able to get what I needed and was easy didn’t take long at all. More

by jacobdominguez34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

DeMontrond Buick GMC responded

Thank you so much for sharing your experience at DeMontrond BGMC Service Center! Our team genuinely appreciates your positive feedback, jacobdominguez34.

April 11, 2022

Friendly ,helpful ,easy to talk with. makes you feel comfortable.the person that took care of us was mike he made us feel good about the service. More

by lucy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 12, 2022 -

DeMontrond Buick GMC responded

Thank you for your great review, lucy! We could not be happier that you enjoyed your experience here at our dealership and that Mike was there to provide you with such exceptional service. We certainly do look forward to serving you again down the road.

Apr 16, 2022 -

lucy responded

Very Welcome ! Thanks Again

October 03, 2021

Althea, the service rep is the best. Very helpful, knowledgeable and professional with a smile. More

by Fairway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Althea Walker
Oct 04, 2021 -

DeMontrond Buick GMC responded

Fairway, we greatly appreciate your business and your excellent review of Althea! Your positive feedback means so much to our team. We look forward to assisting you with all your automotive needs in the future.

April 23, 2021

It was great experience and they worked well to cater to our needs. Besides the benifits of lifelong warranty is great as well. I would be happy to refer people there More

by isabellobes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2021 -

DeMontrond Buick GMC responded

Wow, thank you for such an amazing review, isabellobes! We cannot think of anything else that excites us more than to hear that we have made our customers happy. We hope to have earned your business in the future.

November 03, 2020

I have had excellent customer experience with the sales department, finance and now the service department. They are very friendly and helpful and professional. Great experience. Would highly recommend. More

by G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda (service)
Nov 04, 2020 -

DeMontrond Buick GMC responded

Thank you for the feedback! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again!

November 02, 2020

I have to say Thomas aka Tank was my life savior!!!! Had a horrible experience while dealing with another dealership. Tank came in got me in a car in two days. I expressed what I wanted he presented me the More

by reece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas aka Tank
Nov 03, 2020 -

DeMontrond Buick GMC responded

Thank you for recognizing your experience at DeMontrond. It's wonderful to know that Tank and our team were so helpful during your visit. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business!

August 26, 2020

We were very pleased with Brandon. Our new GMC Sierra was loaded and he went through the entire vehicle with us. He spent time with us to make sure we understood all the components. More

by Kgideon52
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

DeMontrond Buick GMC responded

Congratulations on your new Sierra, Kgideon52! Thank you for taking the time to share your experience with us. We sincerely appreciate your business and look forward to assisting you with any of your future automotive needs.

January 26, 2020

I purchased 2018 GMC Sierra brand new from Demontrond GMC. The truck is right at 2 years old and I’m already having AC problems. I contacted the service dept and I was advised the warranty forever progr More

by Kbanks302
Recommend Dealer
No
Employees Worked With
Brenda Finch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

DeMontrond Buick GMC responded

Thank you for the feedback, Kbanks302. Please know that customer satisfaction is paramount to us! Would you kindly send your best contact information to customerexperience@4040group.com so that we may further look into your feedback with our dealership?

December 10, 2019

No return phone calls from the Service Department I bought My truck from this dealer 14 months ago. With the purchase came 2 free oil changes. I have called my Service Advisor and left messages with n More

by gbenoit51
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn Jake Service Advisor
Dec 11, 2019 -

DeMontrond Buick GMC responded

gbenoit51, thank you for the feedback. Please know that customer satisfaction is paramount to us! If you would, please send us an email at: customerexperience@4040group.com to include your best contact information. We will be escalating this to our upper management team!

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