DeMontrond Buick GMC - Service Center

Two Terrible Experiences So, I bought my used Cadillac based on the Warranty Forever thing they have going and brought it in for servicing twice. The first time was for a 75k So, I bought my used Cadillac based on the Warranty Forever thing they have going and brought it in for servicing twice. The first time was for a 75k maintenance check up. The Service Tech didn't know what that entailed. I guess he eventually figured it out. When it came time to pay, I was using a coupon from a coupon book I was mailed from the dealership. Apparently I'm the best customer they ever had and the only one who ever received a coupon book because he didn't know what to do with my coupon! Second visit I just wanted an oil change and tire rotation. I asked though if I need the Maintenance 1 service performed, if it was more than just the oil change. The Service Tech did not know what the Maintenance 1 service was. I had to show him a postcard I received from the dealership stating "You might need to have your car serviced with the Maintenance 1 service"! There were more issues but I'm not going to bore you with the details, all of which made the Service Tech look highly incompetent! At time of payment, the bill for just an oil change and tire rotation was $115.00!!!! I know it's a Cadillac but geesh! He said he didn't think that was correct and went out and spoke to someone. He came back and said, no, that's right because my car needed synthetic oil. They charged me over $12.00 for a quart of oil! Forever Warranty or not, I'm not going back to them!!! What ripoff artists! Oh, and I was the first customer in that morning and it took them 1 hour and 45 minutes! More

Personnel were very friendly and helpful. The service requested was performed and the vehicle was returned when promised. I was pleased and would recommend the dealership to friends, and actually have on requested was performed and the vehicle was returned when promised. I was pleased and would recommend the dealership to friends, and actually have on occasion. More

Went to go get my car service after reading the technical service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to lo service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to look it up on the computer. I educated her on the document number and TSB issued by General Motors. They should train there staff to check on the issue before telling customers one thing. When i asked them to look it up on the computer they acted like it was such a hassle. They offer fovever warranty! Thats a joke! Dont wait your time ! More

Worst service experience of my life (I am 49). First of all, the Advisors don't return calls. I had a lot of work done on my Grand Prix. I had a new supercharger installed (the belt was not installed prope all, the Advisors don't return calls. I had a lot of work done on my Grand Prix. I had a new supercharger installed (the belt was not installed properly, causing wobble & squealing). Additionally, the technician left my radiator overflow hose loose & laying on the belt, causing it to be shredded. I left multiple messages with my Advisor, no return calls. Eventually, I took the vehicle back in & my original Advisor was out, so a different Advisor helped me. He had the technician fix the belt & said he would order a new hose & call me back to schedule an appointment. He even filled out paperwork, but.......you guessed it, no return call. I also had new speakers installed due to electrical short (I was told that the technician ran new wiring all the way back to the stereo. When the shorting persisted, I pulled one of the speakers to find that no new wiring had been done). The poor service is one thing, but being out-and-out lied to is another. Do not take your vehicle to this dealer!!!! More