DeMontrond Dodge Chrysler Jeep RAM

Ordered a 2022 Ram 1500 Backcountry. The engine type was put in wrong. I did not want a etorque but a regular Hemi. Well the first 3 weeks of having my new truck the etorque alternator The engine type was put in wrong. I did not want a etorque but a regular Hemi. Well the first 3 weeks of having my new truck the etorque alternator and the 48volt battery fail and have to be replaced along with a factory blemish all across the roof of my truck. That caused me to have to get almost my whole truck repainted. This took 2 months. When I received my truck it had compound on the back seat and it had to stay 2 more days for them to clean.. It took 2 months to fix everything and the day after I get my truck back the TRANSMISSION VALVE SYSTEM and I have to take it in again. I am concerned with the work that was done on my truck internally and the safety driving this truck with these issues. Raymond the salesperson was great but was limited in what he could do. Mr Cardenas the GM tried really tried to get me a new truck and make it right but I couldn’t afford the difference, accessories at a discount would soften the blow of having my new truck being repaired and in able to drive. As a teacher that has been saving for 11 years for a new truck it started off great and ended sub par at best. UPDATE: the new issue the 3rd-a week with no loaner car because I am still waiting on my TRANSMISSION VALVE SYSTEM to be replaced. The burden has been placed on me to get to work. Every time I take my Truck to this dealership (5 months old truck with under 2500 miles) it comes back with something else that fails. The transmission not getting proper fluid to it, is concerning while driving my family around in it. More

Adrianna was very helpful she took care of me she was quick new I needed my truck and got it fixed quick quick new I needed my truck and got it fixed quick More

Approached dealership with a pre-approval letter and interest in a specific vehicle. Spoke to salesperson and asked her to run my credit through the pre-approved lender only. She assured me this would h interest in a specific vehicle. Spoke to salesperson and asked her to run my credit through the pre-approved lender only. She assured me this would happen, but did not. Instead of running credit through the lender I had already selected and gained approval, they ran my rebounding credit through 13 other lenders. Hard inquiries that all turned me down - something I knew would happen - hence the pre approval letter. I was lied to and not informed they didn’t use my pre-approval. I called the lender who told me directly. When I discussed this with the sales person, she blamed it on the finance team, who blamed on the sales team … finally the general manager told me he wants part of the conversation, and couldn’t say what happened. The clear truth is that they all lied and then lied some more. I’ve seen more integrity from young children. I went there with pre-approved financing and a vehicle selected. I left with 13 hard credit inquiries and in much worse shape. The director of operations was a sincere person who tried to help in the way he could, so I have nothing negative to say about their corporate team. From what I can tell, an honorable group. Below them in the bottom rungs, I wouldn’t trust to feed my goldfish. The part that deeply troubles me is that this deal was a layup and they lied every step of the way. They didn’t sell a car and I’m stuck taking Ubers. No one won because they couldn’t do perform their jobs or respect my attempt to do business with them. More

service writer was very friendly and nice to deal with,no complaints. i brought vehicle in for open recalls and they found 1. so i decided to get front end aligned. took about an hour no problem, but the ser complaints. i brought vehicle in for open recalls and they found 1. so i decided to get front end aligned. took about an hour no problem, but the service member driving my vehicle drove it like he owned it speeding over speed bumbs in drive way. no respect for some 1 elses vehicle.then didnt leave any remarks about alignment and never said a thing about rear end howling. what kind of service tech is this that does a road test and doesnt even notice a loud howling in rear end. i gave 2 stars because of the service writer, but the service tech gets 0 More

This is the first time I have had to deal with dealerships with servicing my car. There were a few bumps in the road but my experience has been outstanding with every event, whether its oil change dealerships with servicing my car. There were a few bumps in the road but my experience has been outstanding with every event, whether its oil change or repair. Ms.Rhonda takes care of me every time. Her communication and customer service extends above expectations. She gets me in and out. Thanks to you and your team. More

Took my Wrangler in for a front brake replacement. They did the requested brake pad replacement and did a non-requested flush for $136, told me it was something they did with every brake job. I had a coupo did the requested brake pad replacement and did a non-requested flush for $136, told me it was something they did with every brake job. I had a coupon for the brake job that was saving me $200 so I just brushed it off and paid the bill, in retrospect I should have questioned it more at the time but I didn't. Right away from leaving the dealership the Jeep wasn't really braking well, but the invoice said something about a break-in period the first 300 miles so I let it go to see if the problem would work itself out. The problem did not go away and got to the point that is started making a hideous noise and grinding down the left front rotor. I brought it back the DeMontrond, they looked at it and said the front left brake line was bad and locking up the caliper. Told me that I would need a new brake line, caliper, rotor, new pads and that none of this was cause or had anything to do with the front brake job or flush that they did a month earlier and that it would only be 1 hour of labor and the total would be $766 to repair it, so at $199 an hour labor that would be $566 in parts. I questioned them saying it had nothing to do with the previous repair so they weren't responsible for it, he said he would help out though with a discount. When I questioned the prices of the parts because when I looked up the parts on the Mopar website, I found these 4 parts for about $220, he said he would look into it, but really had no control over the parts department. At this point I felt a little stuck as they had the Jeep broken down and it really was not safe to drive, so I told them to fix it and help me out on prices and parts the best he could. He said no problem and they will get on it and should be done the next morning. I never got a call letting me know the Jeep was done, I called the next afternoon and of course it was just finished and he was working on the paperwork right then and it would be ready to go when I got there. When I got there to pick it up, went to the cashier and saw the bill, it was $786, the "help" that they gave me was a whole 10% off labor = $20. I was upset and didn't feel like arguing about the bill and just wanted my Jeep back so I paid the bill and left. Not only was there no discount given on the parts, they charged more for the parts than MSRP, more than they would charge if I just came in and bought these parts at the counter and a whole lot more than they charge if I had ordered them through their website. Plus they have less expensive options for these parts, but they choose the more expensive parts, one example are the brake pads - the first time I came in for a brake job, I had a coupon, they used brake pads that were $85.75 (which they sell for $57.63 online) and on the repair with the caliper they used pads that they charged me $158.76 for ($104.30 online). After all of this I really question the quality of work of the first repair, the brake job and flush. If the first job was done correctly, a experienced technician would have noticed the poor braking either during the brake flush or the test drive after the Jeep was finished. I also question their parts departments pricing practices of jacking up the prices of parts for vehicles in the service department, I would have saved a few hundred dollars if I would have purchased the parts online from their own website. More

Evidence of fraud, lying and negligenceMay 5th, 2021 Evidence of fraud, lying and negligence May 5th, 2021 DeMontrond started work on a 2014 Eco Diesel with sludge in coolant bottle Discovered crack in Evidence of fraud, lying and negligence May 5th, 2021 DeMontrond started work on a 2014 Eco Diesel with sludge in coolant bottle Discovered crack in the oil cooler causing oil contamination of the coolant system. Fixed EGR and replaced a couple hoses under warranty Added to the warranty bill a rent car I was never offered, I was told they don’t have any After discovering the creative billing and bringing it to their attention they said it was a clerical error and they fixed it I was also told I should not have that copy, If you have ever taken you car to demontrond for warranty work and were not provided a rent car I would suggest you ask to see the warranty bill with the total amounts. 5257.67 total cost to repair coolant system. I paid $1513.12, it would of been more but the coolant reservoir was on back order and they could not get it in, the Demontrond rep said it saved me a few hundred dollars. Very familiar with their back order, I have been waiting 19 months for a warranty replacement of my dash. As stated on the receipt “Flushed cooling system several times to get most of it out will still puddle in bottle” Oil contaminated the coolant system, I did not know that oil destroys rubber hoses in the coolant system and it was returned with oil in the coolant system after operating with oil in the system for an unknown time. 2 hoses already failed and we replaced. June 19th, 2021 Car breaks down in Foley Al. On the way to a family vacation/baseball tournament It was taken to a Jeep Dealership in Foley The mechanic at the Jeep Dealership was pretty behind but stated “there is oil in the coolant system” I said “I know we just had a bunch of work done and that was to be expected” He was shocked and explained what oil does to rubber hoses May 23rd requested Demontrond to cover my rent car, since they were reimbursed a month prior for a rent car and I they just completed $5,257.67 worth of work to the coolant system that failed again I also requested they pay for the vehicle transfer back to Texas They offered no help until I emailed customerexperience@ July 3rd I received a call from DeMontrond and was assured if it was anything they did they would cover my rent cars and cost to ship back to Texas. The Jeep was already enroute so I called the transportation company and had them reroute it from Huntsville Jeep to Demontrond in Conroe. It arrived July 9th. July 13th received a voice mail from Demontrond that it “was a heater hose that just split and its nothing that we would of touched or messed with” That is actually a flat out lie. Come to find out the failed hose attaches from the block to the EGR pedestal. Still have the voicemail. Meet 3 guys from the service department on July 13th and went to look at the hose before they removed it. I asked when it was going into the shop and how long it would take to remove, they said this afternoon and it would take an hour. I specifically requested to be called when it went in the shop so I could be there when they removed it, all 3 said no problem. At noon I was called advising me they had the part removed. They said see nothing we did it was just a bad hose, I mentioned it was contaminated with oil prior to the original fix and was released with oil in the coolant system. They were convinced it was due to heat and not the oil. 3rd failed hose in 2 months.. Gave me a price for the fix i emailed customerexperience@ again. I claimed they were responsible because of negligence and work not done to a professional standard because they released the Jeep with oil in the coolant system it was a ticking time bomb I was unaware of. Demontrond did agree to replace ever hose in the coolant system on them, a 2,500 dollar value We discussed why every hose was not replaced during the original work, because oil destroys rubber hoses, in May and he said it would me of cost an additional 2,500 bucks, $500 in parts 2,000 in labor. Confused by this statement because they physical touched 80% of the oil contaminated hoses. I guess the way they would bill an oil cooler replacement and to replace the 2 hoses that attach to it would be to disassemble the engine parts to get to the oil cooler remove the contaminated hoses and the cracked oil cooler put a new oil cooler on, reattach the contaminated hoses, reassemble the engine to complete the job. After completion of the oil cooler work they would dissemble all the part to get to the oil cooler and replace the hoses…. I declined the offer because when I requested DeMontrond to pay for the vehicle transfer, $675.00 the response made me feel ill. I am out of pocket over $2,000 for rent cars since it broke down in Alabama and having Demontrond cover the transfer felt fair. Towed it to a 3rd party to complete the work More

Came out to take a look at the used TRX and was told that a test drive would require a credit score pull. Ridiculous! a test drive would require a credit score pull. Ridiculous! More