DePaula Chevrolet

They are organized. They walk around video from service tech was very thorough and helped to visualize what needed to be done. I found the prices quoted were always on the high side when compared to numero tech was very thorough and helped to visualize what needed to be done. I found the prices quoted were always on the high side when compared to numerous publications showing average prices being paid. More

My appointment was for an oil change and tire rotation. The dealership told me my inspection was due too. I hadn’t noticed. I was grateful they noticed. And I was able to use my GM rewards to pay for it al The dealership told me my inspection was due too. I hadn’t noticed. I was grateful they noticed. And I was able to use my GM rewards to pay for it all. More

My experience was awesome, as usual. Daniale,Lisa, and the crew that did all the work was great. the crew that did all the work was great. More

Made every step as easy as possible despite a long wait for parts. I appreciated the updates and information given during the repair process. for parts. I appreciated the updates and information given during the repair process. More

Took over 20 days for an international wire transfer to be processed due to them providing us the wrong swift code. Nice car, nice people, but poor service due to the inconvenience. be processed due to them providing us the wrong swift code. Nice car, nice people, but poor service due to the inconvenience. More

I made an appointment for 9am yesterday (1/20/22). My husband and I both took the day off from work. My car has a special extended coverage for a PCV Valve issue. I told the lady on the phone when I made husband and I both took the day off from work. My car has a special extended coverage for a PCV Valve issue. I told the lady on the phone when I made the appointment that I was driving 1.5 hours (one way) to come for service and would be waiting for my car. I asked if the parts would be in stock to complete this while I waited and I was assured that it would be no problem because they are a large dealership and should be able to take care of this for me. I got to Depaula at 8:55 for my 9am appointment and was told that they had several people drop off their vehicles ahead of me and that they wouldn't get my car in until later this afternoon like 2 or so. What was the point of me making appointment for 9 am if you are just going to let people drop off vehicles and bump the people who made appointments. I explained to the service gentlemen what was discussed on the phone with the lady who made the appointment. Then I was told that it would be over $300 for labor to put this part on. According to the paper I received from GM I shouldn't have had to pay for anything. In the end we had to purchase the part ourselves (which was suppose to be warrantied) and know have to put it on also. Service has gotten really bad at Depaula. This is the first vehicle that I purchased from them and it will be the last if this is how they treat customers who make an appointment for service. More

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I just got new brakes and Tracy took care of me. From beginning to the end of my visit. I've never had a bad encounter, but Tracy is just fabulous 👌. Can we clone her?. DePaul is the best 👌. beginning to the end of my visit. I've never had a bad encounter, but Tracy is just fabulous 👌. Can we clone her?. DePaul is the best 👌. More

The service at Depaula was good and timely. I was surprised as to how cold it was in the waiting area! And it would be nice to provide a modified complimentary service as the past! surprised as to how cold it was in the waiting area! And it would be nice to provide a modified complimentary service as the past! More

The staff are awesome. Their on time. And you can count on their service. Thank you! on their service. Thank you! More