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DePaula Chevrolet - Service Center

Albany, NY

4.2
2,182 Reviews

2,182 Reviews of DePaula Chevrolet - Service Center

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May 06, 2023

Disappointed in the lack of communication. I never received an inspection video nor did I receive a call that my vehicle was ready. Wasn't told that the issue with my seat needed a different s More

by SMH042178@GMAIL.COM
Recommend Dealer
No
Employees Worked With
2
May 08, 2023 -

DePaula Chevrolet responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

May 05, 2023

Professional and friendly Please continue You got to be kidding Is this a joke you're playing More

by ACHURCHILL25@HOTMAIL.COM
Recommend Dealer
Yes
May 08, 2023 -

DePaula Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

May 05, 2023

Great. Also, Mike who gave me a ride home was excellent. DePaula service is very good. More

by Albanyjints
Recommend Dealer
Yes
Employees Worked With
Richie & Robin
May 08, 2023 -

DePaula Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

May 05, 2023

Can't say enough good things about the service department and on the phone! Chuck Richardson explained the issue that I was having and was very upfront through the entire process. Lukas and Ashley were very More

by mjpiotrowski@aol.com
Recommend Dealer
Yes
Employees Worked With
Chuck Richardson
May 08, 2023 -

DePaula Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

May 04, 2023

5 Friendly efficient service. Robyn was excellent Whole service team appears to be excellent and efficient. More

by FREDDIERH
Recommend Dealer
Yes
Employees Worked With
5
May 05, 2023 -

DePaula Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

May 02, 2023

I was told it could take 2 hours and when I told them last time it took 3+ hours I said I can only be here 90 minutes due another appointment. The person who checked me in said we'll get you out in plent More

by standonhispromises@gmail.com
Recommend Dealer
Yes
May 04, 2023 -

DePaula Chevrolet responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

April 28, 2023

They took me in early and got my alignment done earlier than expected. Alannah was gracious and helpful. The tech did a good job More

by RODWING
Recommend Dealer
Yes
Employees Worked With
Alannah
May 01, 2023 -

DePaula Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

April 22, 2023

Excellent communication and fix My truck was brought in quickly and the issue with the steering was resolved! More

by PERRIGOTRACI@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Dean Deversa
Apr 25, 2023 -

DePaula Chevrolet responded

Thank you for leaving us this great review! I am glad we could get your truck all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

April 21, 2023

Great Great everyone was polite but it took forever 1045 appointment and didn't leave until almost on for just a tire. No staff fault but still nuts should have better process for those with package deals More

by JKELLER13@GMAIL.COM
Recommend Dealer
Yes
Apr 24, 2023 -

DePaula Chevrolet responded

Thanks for your great review. I do appreciate your patience with the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

April 20, 2023

5 they were very reassuring I would like the vehicle and I do! Thanks much More

by Ilove2ski72
Recommend Dealer
Yes
Employees Worked With
Mark Bluestein and ?Maikl
Apr 21, 2023 -

DePaula Chevrolet responded

Thank you for taking the time to write this review. I am pleased to hear that our staff was able to provide an efficient and overall positive experience. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514