
DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 5,010 reviews
Quick and painless service! Appreciate all the small touches, like sending me a video of the inspection. Could have a little more outdoor waiting area. touches, like sending me a video of the inspection. Could have a little more outdoor waiting area. More
This dealership has lost my trust multiple times. Their body shop has absolutely no communication, and did not contact me with issues until I called them to confirm. My repairs took twice as long as origin body shop has absolutely no communication, and did not contact me with issues until I called them to confirm. My repairs took twice as long as originally quoted, and nobody called me to let me know it would take longer. I only found out when I called to see if it was ready to be picked up. Additionally, the shop continued to find more issues after the car should have been done, because they failed to open up and check the entire car in a timely manner. When attempting to call the shop, I was unable to get through on multiple occasions, and when leaving a message I did not get a call back. I have had two repairs to my car within the past year at DePaula, and I will not be returning as I am extremely unsatisfied with the shop and the customer service. More
They were on time and gave me all the information I needed to keep my car in good shape. I don't remember who I worked with so everyone gets 5 stars needed to keep my car in good shape. I don't remember who I worked with so everyone gets 5 stars More
Very pleased with serviceWhat would you have me to Very pleased with service What would you have me to say Very pleased Work was done on time as promised Continue what you are doing Very pleased with service What would you have me to say Very pleased Work was done on time as promised Continue what you are doing More
From the first day the aprprasor (either Vick or nick I think) and alicia were very professional and courteous. The work done was extremely satisfying. The pick up was smooth. When I shop for a car in a ye think) and alicia were very professional and courteous. The work done was extremely satisfying. The pick up was smooth. When I shop for a car in a year I will definitely go to depaula More
We had a great experience working with the staff at DePaula. From shopping with Zac in the sales department to the final step was no pressure. DePaula. From shopping with Zac in the sales department to the final step was no pressure. More
Shuhab was the ideal person for us to work with in our car purchase. He was informative but not pushy. He was approachable, friendly and courteous. He provided excellent service and assistance in helping car purchase. He was informative but not pushy. He was approachable, friendly and courteous. He provided excellent service and assistance in helping us identify the right vehicle and get through the purchasing process. Throughout our working relationship he kept me informed of next steps, assisted through minor stumbling blocks and made sure everything was fully prepared when we were ready to pick up the car. He took the time to thoroughly go over the vehicle operations with my daughter to ensure her comfort and safety when she went to drive out of the dealership. In my experience of buying cars and working with car dealers this was one of the most comfortable experiences I have ever had. DePaula Ford is very lucky to have Shu on their team. When making my next vehicle purchase I would want to work with him or Simone just like him. More
Great dealership, I like the workers especially Cristal, great customer service and very good at her work. This is the only place I would take my car. My baby drives like new again great customer service and very good at her work. This is the only place I would take my car. My baby drives like new again More
Best customer service and would recommend anybody looking for a Ford. They were very helpful, friendly, and super professional. The process of buying a vehicle was easy. for a Ford. They were very helpful, friendly, and super professional. The process of buying a vehicle was easy. More