DePaula Ford

Glen Cummings was very professional and easy to work with along with the other people at DePaula. The entire experience was pleasant and stress free. along with the other people at DePaula. The entire experience was pleasant and stress free. More

Great experience w DePaula. Had some concerns about the vehicles cleanliness and they went above and beyond. Very pleased. I will return here for service vehicles cleanliness and they went above and beyond. Very pleased. I will return here for service More

I dropped off a fleet car approximately 1/22/21 for a review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually c review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually called nearly a month later. I did get busy and granted should have called earlier, but I would have thought the dealer would have the responsibility to call themselves. The only reason why I'm giving this 2 stars instead of 1 star is because the service tech (I believe it was Lenny?) that took the call and handled the situation was courtesy and professional about looking into why the car sat for so long and had no follow up phone calls. I'm a reasonable person and understand things happen, but not hearing anything is really inexcusable. More

Excellent service! Got my oil changed and vehicle looked over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but I understand why that isn't there at this time. More

I had a wonderful experience purchasing a vehicle at Depaula. The process was stress free and pleasant. Shuhab was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Depaula. The process was stress free and pleasant. Shuhab was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. More

Excellent customer service from Zak Ballard and Stephanie Cassella. Answered all my questions and returned a phone call within a half hour. Together they are a great team. Cassella. Answered all my questions and returned a phone call within a half hour. Together they are a great team. More

Shuhab was a pleasure to work with! He listened to what I wanted and provided the right vehicle for my needs. No problems at all. I wanted and provided the right vehicle for my needs. No problems at all. More

This easily could have been a 5 star rating but a 1 to 1 hour 10 minute job estimate took 2 hours. When I went back to the service desk to see what was going on, the service rep was beginning to put the pa hour 10 minute job estimate took 2 hours. When I went back to the service desk to see what was going on, the service rep was beginning to put the paper work together. It would have been nice if someone had kept me up to date about the delay. More

Everyone at DePaula Ford was kind, friendly, up front and honest. This dealership runs like a fine oiled machine from start to finish. I recommend DePaula Ford, for their fantastic service. honest. This dealership runs like a fine oiled machine from start to finish. I recommend DePaula Ford, for their fantastic service. More

A big shout out to Crystal. She is always attentive. Kept me informed and always does her best to get me in and out. Thank you! Kept me informed and always does her best to get me in and out. Thank you! More