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DePaula Ford - Service Center

Albany, NY

4.6
2,700 Reviews

2,700 Reviews of DePaula Ford - Service Center

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February 15, 2023

Lenny was very helpful and pleasant during my experience there. He even stayed late so I could pick up my car that evening. More

by MPURPLEMANGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny
February 14, 2023

A good dealership making improvements. Sales and service department are courteous. The free coffee is a very welcomed addition. Some sort of free pastry would be very nice also. More

by ce853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2023

Joshua was very helpful and attentive. The entire service counter staff were polite and pleasant to speak with. Including our conversation on the past about Don Secor. More

by Lionhrt7842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua , Ron Bissonette
February 13, 2023

Lenny in service was very helpful with finding out the status of recalls and helping with downloading the application for Ford Pas. More

by KRIVET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny
February 12, 2023

While the wait was long, the rep I worked with was exceptionally helpful with great follow through after I left the dealership. More

by jamesnduncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Thatcher
February 11, 2023

Great place, quick, honest, straightforward, and personable. Will be coming here again! Thank you all. More

by hopes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
February 10, 2023

Great service, friendly staff, highly efficient mechanics fully checked all areas of my vehicle and explained any service needed and answered all of my questions. Very pleased with the staff at DePaula Ford More

by James Canonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
February 10, 2023

Fast prompt service, had an issue, service dept. Took me right in, took care of it More

by Walter
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny
February 10, 2023

Chuck did an awesome job with my vehicle. He was very helpful and took great care More

by TREVOR.L.HARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
February 10, 2023

Luis took good care of me and I was very satisfied with his customer service. More

by MICHAELAGOSTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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