DePaula Ford - Service Center

The staff are all very kind and helpful, especially Harold! He listened our issues patiently and offered his advice and help. Harold! He listened our issues patiently and offered his advice and help. More

Good overall but took much longer than expected. May have been short staffed that day May have been short staffed that day More

Ron Bissonette is the best he’s a total professional. Thanks for a great experience every time! Thanks for a great experience every time! More

Had detains done on my truck. The work was incomplete, as windows were not properly cleaned. Otherwise the work was pretty basic. The work was incomplete, as windows were not properly cleaned. Otherwise the work was pretty basic. More

Justin was outstanding and went out of his way to help me and make sure my car was perfect and make sure my car was perfect More

I found everyone from the sales people to the mechanics very helpful and nice and not pushy about anything very helpful and nice and not pushy about anything More

This wasn’t an plan visit so I wasn’t an happy customer. I was there on October 24 due to an recall. While I was there I requested an oil change. That day I was happy with my service I received. That weeken I was there on October 24 due to an recall. While I was there I requested an oil change. That day I was happy with my service I received. That weekend I was in NJ. While I was in NJ my undercarriage fell because the tech didn’t put it back correctly. I had to pay someone to put the undercarriage up so I can get back to Albany safely. Over all I always have good service. More

They tried to have me pay 400 dollars ro replace my lug nuts when you can buy a pack of 20 for 20 dollars at autozone... nuts when you can buy a pack of 20 for 20 dollars at autozone... More

Nice service team. Very helpful with all needs and concerns about vehicle. Would recommend service department. Very helpful with all needs and concerns about vehicle. Would recommend service department. More

Great service each time. Very nice and helpful staff. Informative and display positivity and professionalism Very nice and helpful staff. Informative and display positivity and professionalism More