DePaula Ford - Service Center

When my vehicle was brought in for a major repair the shop was courteous and helpful and I was appreciative. However 2 days after getting my vehicle back I had to bring it back as it was having starting shop was courteous and helpful and I was appreciative. However 2 days after getting my vehicle back I had to bring it back as it was having starting trouble. It needed an alternator and I was appreciative of the shop not charging me for the labor only for the part. However in the days since I have noticed a squeaking in the front wheel that was fixed that was not present before this accident and my vehicle starts hard and does not drive smoothly. I feel there are more things wrong with my vehicle now than before it was worked on and I am very upset and frustrated that I will be taking it elsewhere to probably pay out of pocket for additional repair. Overall the staff were great but I feel the repairs are very disappointing and my vehicle does not start or drive the same anymore. Extremely disappointed More

I would like to commend Auto Tech Harold Parker for his courteous & thoroughness in handling of my services courteous & thoroughness in handling of my services More

Prompt check in for scheduled service, checked all recalls to ensure my car was up to date recalls to ensure my car was up to date More

Everyone was very friendly. The staff was Timely. The waiting room was open and had plenty of seating for everybody. The staff was Timely. The waiting room was open and had plenty of seating for everybody. More

I was made promises by my service representative during my last service that weren't followed thru with. However the other staff are making it right and following up. my last service that weren't followed thru with. However the other staff are making it right and following up. More

Staff was very courteous , and helpful. They resolved the issues I had regarding the 2 recalls that were on my 2017 Explorer . Plus were timely in call backs and the service work. They resolved the issues I had regarding the 2 recalls that were on my 2017 Explorer . Plus were timely in call backs and the service work. More

Jason had me in and out super fast. All staff were so helpful and friendly. All staff were so helpful and friendly. More

Every trip I take to the dealership I am greeted by professional service writers and techs. Feels good to know I'm welcome at DePaula Ford. professional service writers and techs. Feels good to know I'm welcome at DePaula Ford. More

I made an appointment for an oil change online got to the shop and I was asked what brought me in today I guess that my appointment didn’t appear? Took 2 hours to get an oil change I feel that the amount shop and I was asked what brought me in today I guess that my appointment didn’t appear? Took 2 hours to get an oil change I feel that the amount of time it took to preform the service was to long especially with an appointment More