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DePaula Ford - Service Center

Albany, NY

4.6
2,719 Reviews

2,719 Reviews of DePaula Ford - Service Center

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June 08, 2021

Great service and very helpful. Took care of a recall as well while my vehicle was there. Thank you for your continued hard work and customer service. More

by ajmalinoski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
June 08, 2021

Work done as promised and no charge. Doesn’t get better than that!waiting area was comfortable people were nice I have no problems at all More

by TOMYT57
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
June 08, 2021

excellent service and polite staff. everyone was helpful and courteous waiting area was comfortable had no problems Crystal was a helpful person to work with More

by tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
June 08, 2021

Went in for regular service. Was meet right at the service bay with friendly service team and Lenny. Wait time was a little over an hour and a half which is the longest I’ve waited for general service More

by MAXSCHEIBLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

Competent service, attention to detail and personable employees. A well-run dealership. I purchased a dealer-certified pre-owned Mazda last fall and have returned twice for scheduled maintenance. More

by ELIZABETHLASKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

As always, excellent service.Polite staff.Highly As always, excellent service. Polite staff. Highly recommend this dealership. Our experience was with the service department. Made an appointment More

by CCOX8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
June 07, 2021

The service department was able to diagnose issues and resolve them in a quick and efficient manner. I would recommend them for service on any Mazda vehicle. More

by LARRY.SANTUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
June 07, 2021

Everyone was friendly and helpful. They keep me informed on the progress of my car. The waiting room was clean. Told everything that they did. More

by MWJ372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2021

The worst they sold me a truck then sold me the coverage on the truck but never want to fix it cause it is not a good will let my boss who told me to go it was the worst they should be shut down they are th More

by holyice1235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mackenzie Albin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Newell Sr., Frank Fattoruso, Crystal Blackman
June 05, 2021

It was easy to make an appointment. The service department was able to answer my questions. I am very satisfied with the work done and it was completed in the time that was quoted to me. I always More

by REIDNIC0804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike-Service manager , Josh Brogue
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