DePaula Ford - Service Center

Very polite and accommodating. Shuttle service was timely- work was completed as expected. Nice job Shuttle service was timely- work was completed as expected. Nice job More

Very good customer service although 1. 5 hrs for an oil change was a little long. Otherwise I would have given depaula 5 stars 5 hrs for an oil change was a little long. Otherwise I would have given depaula 5 stars More

There seem to be poor communication between the service and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the manag and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the management team. In the end, they were able to find the cause of the problem, which was caused by a non-OEM part that I installed myself. Initially, by trying to save money, I ended up paying more in the end. I am giving 3 stars for DePaula being able to figure out rather complicated problem. However, the communication between departments needs some improvements. More

The service of the car was fine. It was the condition of the waiting area: sticky floors, bright overhead lighting, only two sets of outlets that was lacking. There is almost never l It was the condition of the waiting area: sticky floors, bright overhead lighting, only two sets of outlets that was lacking. There is almost never loaner cars available at this location. While there is a shuttle service that is something you need to ask for since there isn't any staff in the waiting area desk or any signage More

Jared Potts was amazing! Empathetic and understanding. Easy to talk to, Explained everything perfectly. Work was completed in a timely manner. Gave us options and suggestions Empathetic and understanding. Easy to talk to, Explained everything perfectly. Work was completed in a timely manner. Gave us options and suggestions. I would highly recommend DePaula Ford services ⭐️ ⭐️ ⭐️ ⭐️ ⭐️. More

In and out pretty quickly considering the amount of work I was having done. Everything was explained well I was having done. Everything was explained well More

Needed an inspection, cost 900 dollars. Lenny was great explaining everything and getting price down a bit. Lenny was great explaining everything and getting price down a bit. More

Good people and really respectful and caring about other peoples things trustworthy and honest people peoples things trustworthy and honest people More

The whole process was very quick and the staff were very professional.. I particularly appreciated the video recording of my vehicle inspection. professional.. I particularly appreciated the video recording of my vehicle inspection. More

Couldn’t ask for a better more attentive crew for my truck, and having a senior master work on it was an even bigger plus truck, and having a senior master work on it was an even bigger plus More