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DePaula Ford - Service Center

Albany, NY

4.6
2,888 Reviews

2,888 Reviews of DePaula Ford - Service Center

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March 29, 2024

Professional, friendly and efficient. It was a very good experience. Would recommend your dealership in the future. More

by Deb321953
Recommend Dealer
Yes
Employees Worked With
Chance
March 29, 2024

Service was prompt and all staff are extremely courteous, professional and knowledgeable. Overall I am extremely happy with my experience at DePaula. More

by donnacall54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2024

Lenny was awesome very courteous and professional and the technician Dick Corbett was the same both very knowledgeable and had me in and out in no time I hope DePaula treats them both good because if they ev More

by mbelak2
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
March 28, 2024

Lenny is an excellent spokesperson for DePaula Ford. I appreciate that he recommends and we discuss preventive measures, and that he gets my Focus in-and-out for servicing in a timely manner. More

by STAHJENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2024

Little slow, but I understand Little over 2 hours for oil change and tire rotation was a little bit long when you're waiting! More

by pdnoodles
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
March 28, 2024

Lenny was excellent He took care of everything He knew I needed to be done by 2 He made it happen More

by ALBANY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2024

Chance is an excellent service advisor. He makes me feel like I'm a priority every time I bring my vehicles there. He makes sure my vehicles are taken care of. More

by Travis
Recommend Dealer
Yes
Employees Worked With
Chance
March 27, 2024

Always a pleasure to come to DePaula Ford for service and or purchase....thank you More

by Frank Fretto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
March 24, 2024

DePaula Ford's service department is where I go to service my Ford Escape. They are friendly and knowledgeable. More

by L1MOK1276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2024

Chance Gulid is a very patient and understanding person who takes care of repairs with professionalism and respect. More

by Naren
Recommend Dealer
Yes
Employees Worked With
Chance
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