Deacon Jones Chrysler Dodge Jeep RAM

Great customer service Derek is the service rep that helped me. He had a very pleasant attitude, which made for a wonderful customer experience. The overall service was time Derek is the service rep that helped me. He had a very pleasant attitude, which made for a wonderful customer experience. The overall service was timely, and professional. More

Service review Great friendly service.... they seem to really care about you and your concerns. They will take really good care you and your service needs! I dont m Great friendly service.... they seem to really care about you and your concerns. They will take really good care you and your service needs! I dont mind calling and taking my jeep in at all!!! More

Shady business Stay away. They have incompetent and uninformed sales people. Management is rude and useless. They makes promises and then refuse to follow through. M Stay away. They have incompetent and uninformed sales people. Management is rude and useless. They makes promises and then refuse to follow through. My husband and I have never had such a horrible experience buying a car before. It’s been a very upsetting experience and I don’t wish anyone else to go though the xxxxxxxx we went through. Stay away, save yourself and your money and go anywhere else. More

Best diagnosis I had in a month I have had problems with leith ram in garner for over a month. They never had enough time to diagnose my truck, they were behind on diesels or someone I have had problems with leith ram in garner for over a month. They never had enough time to diagnose my truck, they were behind on diesels or someone quit and they were catching up. I even rescheduled twice for appointments 2 weeks in advance to give then time to get it together. Each time I was disappointed with "we are behind and it will be a couple days before we can even see you". I called Deacon Jones Smithfield and was scheduled in a day after I called. Came in and within 20 minutes someone ride with me and diagnosed the problem. Now that was AWESOME! More

Awesome Service Center with professional and friendly staff! Very satisfied with recent service. Although I was not there for heavy duty service I was treated like my vehicle was just as important as others. Se Very satisfied with recent service. Although I was not there for heavy duty service I was treated like my vehicle was just as important as others. Service rep also went over service record to advise what would be needed in future. Great Visit! More

Excellent Jason was very informative and understandable about what my issues were and took care of them in a very timely manner. I’m so happy to find a dealersh Jason was very informative and understandable about what my issues were and took care of them in a very timely manner. I’m so happy to find a dealership that fixes issues and doesn’t give a run around. Thanks guys More

Amazing Service I was in a rush to get my car inspected and I came in at 4:15pm trying to get to NCDMV before closing at 5:00pm. Jason the service tech was amazing g I was in a rush to get my car inspected and I came in at 4:15pm trying to get to NCDMV before closing at 5:00pm. Jason the service tech was amazing got me in and out timely! I was able to get to NCDMV In time and get what I needed done. Thanks Deacon Jones & Jason!! More

Maintenance Very friendly and fast. Missed an appointment and he called me to reschedule the next day. Then assisted in helping pick and order some new tires. Very friendly and fast. Missed an appointment and he called me to reschedule the next day. Then assisted in helping pick and order some new tires. More

Oil change and tire rotation they also completed two recalls. Also had 15 o/o off coupon 1.25 hr job done nice people at Smithfield and tire rotation they also completed two recalls. Also had 15 o/o off coupon 1.25 hr job done nice people at Smithfield More

Recalls, multiple. I didn't have a leak before I took my truck there, but now I do! I bought the truck there and didn't feel good about it then. Never again! I didn't have a leak before I took my truck there, but now I do! I bought the truck there and didn't feel good about it then. Never again! More