Deacon Jones Chrysler Dodge Jeep RAM

Excellent service The salesman, Michael Barnes was excellent. The business office got me in and out. Very professional service. Will buy from Deacon Jones again. Will s The salesman, Michael Barnes was excellent. The business office got me in and out. Very professional service. Will buy from Deacon Jones again. Will send you all some referrals. Thank you all for the good service that was provided by your stafff. More

5 Star Customer Service Anytime I go to get my jeep serviced, always meet with a smile and friendly face!! Jason in SERVICE awesome!!!! They let you know what is going on wit Anytime I go to get my jeep serviced, always meet with a smile and friendly face!! Jason in SERVICE awesome!!!! They let you know what is going on with your car while waiting in the . Easy to get an appointment!!!!! You can really get the feeling of "family " here!!!! More

Not satisfied Poor and very unsatisfied with the service of my car.. after having car serviced only creating further issues. Not happy with results. Oil change has Poor and very unsatisfied with the service of my car.. after having car serviced only creating further issues. Not happy with results. Oil change has become a nightmare. More

Saturday Service Drove on up to service lane and was met by Jason Underwood. Jason greeted us and let him know that we were there for our 8:30 appointment for an oil Drove on up to service lane and was met by Jason Underwood. Jason greeted us and let him know that we were there for our 8:30 appointment for an oil change. After getting our info, as the computer was getting the vehicles info, Jason let us know that we were coming up on some services. Jason broke down what was need and explained what the service was and cost and wait time. He arranged a ride for us to the outlet mall, so we would not have to wait around the dealership for the few hours of work. The work was done in the time that was quoted and the price was what was talked about, no hidden fees. More

Excellent service Always bend over backwards to help the customer. Helpful, courteous, and friendly. Work to get the right solution for the right reason at the best p Always bend over backwards to help the customer. Helpful, courteous, and friendly. Work to get the right solution for the right reason at the best price. More

Good Folks Everyone has been nice and professional. They explained the issues and what they were going to do to fix them. They offered me a ride home or a loan Everyone has been nice and professional. They explained the issues and what they were going to do to fix them. They offered me a ride home or a loaner car. More

Long wait and was not told the truth about the wait time appointment was at 10AM arrived at 9:30 Told it would be ready by noon We actually picked up truck about 6 hours later We were told it was comi appointment was at 10AM arrived at 9:30 Told it would be ready by noon We actually picked up truck about 6 hours later We were told it was coming off rack and being driven out of bay and over an hour later we were told it was being test driven later we see mechanic drive truck out of service bay The truck was not test driven at all (mileage was same in and out of service More

Worst dealer ever On March 3rd, i found my dream car on Deacon Jones dodge website. I went onto USAA website to go through the car buying serivce. Shortly after someone On March 3rd, i found my dream car on Deacon Jones dodge website. I went onto USAA website to go through the car buying serivce. Shortly after someone called me from The dealership by the name of lee. He dealt with internet leads. We were discussing the car I wanted and I confirmed the price which was $39,609. I was eligible for a $1k usaa discount bringing the price down to $38,609. That was before I even arrived to do any negotiating. I left less than 30 minutes after getting off the phone with Lee and made the hour and a half drive. Upon arriving they took my car to appraise it while i went On a test drive. Came back from my test drive and the salesman brought me the paperwork with all the pricing. To my surprise the car was $46k. A little confused i told The salesman the price was $39,609 online before any additional discounts. Went online to see that within an hour and a half the price had been changed. I didnt Care what it currently said because when i called I had Discussed the price and felt like that’s what i should’ve gotten it for. The salesman went to get the finance manager. He came out and i explained to him the situation. He said “well i can’t do it for that” in a very rude way. I told him to give me my keys and i left. I contacted corporate while sitting in the parking lot and will not let this go until something is done to my satisfaction. I wouldn’t recommend this dealership if they gave cars away. False advertising and terrible managers. More

Email from a satisfied Customer The following email was received from yet another satisfied customer at Deacon Jones Chrysler, Jeep, Dodge, Ram in Smithfield NC: "Dear Ruth, Than The following email was received from yet another satisfied customer at Deacon Jones Chrysler, Jeep, Dodge, Ram in Smithfield NC: "Dear Ruth, Thanks for your help this weekend. You greeted me immediately and genuinely listen to my wants and budget concerns. We started my search with a nice used vehicle. It was loaded and fit my price. We then moved to a new vehicle option, a bit more expensive but was perfect for what I described. After a quick view, we sat down to discuss a price. I felt like you were on my side as negotiations began. We shortly agreed to a price and were willing to complete a same day sale, but understood I needed to return in the morning. My paper work was ready, the next day and I was in and out in less than an hour. Thanks again for your help and courtesy. I look forward to buying my next car at Deacon Jones and absolutely, will ask for you. Craig W." More

Awesome experience! I moved south from NY/NJ 4 years ago and I’ve purchased 7 vehicles from Deacon Jones. All the times I purchase a car the experience has been nothing b I moved south from NY/NJ 4 years ago and I’ve purchased 7 vehicles from Deacon Jones. All the times I purchase a car the experience has been nothing but GREAT. I have dealt with Bruce and Phillip on sales and always left happy. I’ve also had service done and that as well was great. John Fairchild goes out of his way to make sure you are happy. If I can give them 10 stars I would. Professional people. Awesome!!! More