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Deacon Jones Ford Lincoln

Goldsboro, NC

Overview
Reviews
Vehicles
4.8
362 Reviews
Deacon Jones Ford in Goldsboro is proud to be serving the Goldsboro, NC, and surrounding communities, with quality Ford brand vehicles and excellent customer service throughout your vehicle buying and owning journey. With models like the new Ford F-150, Escape, Expedition, Explorer, and more, we have something for every individual’s style, taste, and many financing options.
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3301 McLain Street

Goldsboro, NC

27520

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Showing 362 reviews

May 09, 2024

Always polite and courteous ! The staff is very prompt and knowledgeable at addressing any issues! Love this service center ! More

by annh0914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Annh0914, we are so pleased you enjoyed your visit to Deacon Jones Ford Lincoln!

Helpful
May 08, 2024

Robert performed the work on out 2018 Nissan Frontier. He kept us informed on everything as needed. We appreciate the customer service that was provided to us. Thank you Robert!! More

by PHYLLIS NETHERCUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 07, 2024

They were very helpful to order and install the parts that had been recalled by the company. More

by JIFFYDANJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose’
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 07, 2024

I always have a great experience at Deacon Jones Ford. The dealership is more expensive than I like but so far they have done outstanding work on my vehicles. More

by brwilliams68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 07, 2024

Great service, Fast Good price Really good customer service. Beautiful facility with great waiting area. More

by JECAMPUZANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JB
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 07, 2024

I feel I was overcharged. The part was $80 the labor greater than $200. The guy told me it would be an hour to do the job. So your rate is greater than $200 an hour? More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

We are disappointed to learn of your experience here at Deacon Jones Ford Lincoln, but will take this opportunity to improve.

Helpful
May 06, 2024

Love deacon jones! ! No one else has ever touched my car except them!!! Recommend deacon to anyone!! More

by Grannysgirlem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank chad
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May 08, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 05, 2024

They were excellent Regina, really helped out. The sale manager really helped out great job. Thanks for my new car. More

by Josephwilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Regina's an excellent job.
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May 08, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
May 04, 2024

Appointment for oil change at 8, didn't start until 9:30. Finish after 11. More

by LINCOLN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Lincoln4, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Deacon Jones Ford Lincoln, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (919) 736-3387 to discuss ways we can better serve you in the future.

Helpful
May 03, 2024

The cost was ridiculous! The part was only 80 some dollars and the labor was greater than $200. I was told it should take longer than an hour. I’m really not pleased…I think More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unk
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May 05, 2024 -

Deacon Jones Ford Lincoln responded

Jackie, we regret to hear that you had this experience with us. Here at Deacon Jones Ford Lincoln, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (919) 736-3387 to discuss ways we can better serve you in the future.

Helpful
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