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Deacon Jones Ford Lincoln - Service Center

Goldsboro, NC

4.8
159 Reviews

159 Reviews of Deacon Jones Ford Lincoln - Service Center

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May 09, 2024

Service department staff very friendly and helpful, explained all services performed and outlined any concerns that I asked about. Very professional More

by MSHAFER1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Olivieri
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May 09, 2024

Always polite and courteous ! The staff is very prompt and knowledgeable at addressing any issues! Love this service center ! More

by annh0914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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May 08, 2024

Robert performed the work on out 2018 Nissan Frontier. He kept us informed on everything as needed. We appreciate the customer service that was provided to us. Thank you Robert!! More

by PHYLLIS NETHERCUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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May 07, 2024

I feel I was overcharged. The part was $80 the labor greater than $200. The guy told me it would be an hour to do the job. So your rate is greater than $200 an hour? More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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May 07, 2024

Great service, Fast Good price Really good customer service. Beautiful facility with great waiting area. More

by JECAMPUZANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JB
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May 07, 2024

I always have a great experience at Deacon Jones Ford. The dealership is more expensive than I like but so far they have done outstanding work on my vehicles. More

by brwilliams68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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May 07, 2024

They were very helpful to order and install the parts that had been recalled by the company. More

by JIFFYDANJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose’
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May 06, 2024

Love deacon jones! ! No one else has ever touched my car except them!!! Recommend deacon to anyone!! More

by Grannysgirlem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank chad
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May 08, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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May 04, 2024

Appointment for oil change at 8, didn't start until 9:30. Finish after 11. More

by LINCOLN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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May 03, 2024

The cost was ridiculous! The part was only 80 some dollars and the labor was greater than $200. I was told it should take longer than an hour. I’m really not pleased…I think More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unk
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May 05, 2024 -

Deacon Jones Ford Lincoln responded

Jackie, we regret to hear that you had this experience with us. Here at Deacon Jones Ford Lincoln, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (919) 736-3387 to discuss ways we can better serve you in the future.

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