Dean Sellers Ford
Troy, MI
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Although my Ford bronco was not purchased from this dealership, but instead suburban Ford 3 miles away, I was at the dealership yesterday for a soft top roof issue in which they charge me one hour labo dealership, but instead suburban Ford 3 miles away, I was at the dealership yesterday for a soft top roof issue in which they charge me one hour labor to put the roof up. This is not the main issue. While the car was in service, they suggested I do the work for the three recalls, one of which was replacement of the rear camera. Because they had previously lost the lock that would remove the tire from the rear door, they claimed that suburban has a different locking mechanism and that the only solution was to cut off the lock from the back door to remove the tire. They charged me well over $100 for that to happen. I address this issue with Kol, the sales manager and he told me this was the only option. I talked to the other dealerships today and was told that they simply wanted to do my Ford recall work and would’ve never suggested the simple remedy which was to drive 3 miles to get a copy of the master key from suburban or have suburban. Do the recall work. I will never do anything or buy anything from Dean Sellers Ford in the future. They have lost me as a customer. I am also now driving a car with a missing lock so my rear tire can easily be removed and stolen. More
Been going to Dean Sellers for almost 20 years and Carol Kelly has always been my sales associate. The leasing transactions have always been easy and I always leave having my monthly payment much less than Kelly has always been my sales associate. The leasing transactions have always been easy and I always leave having my monthly payment much less than I expected! More
excellent service Carson was excellent, and the people were determined to help me and get me approved. Everyone was professional and kind overall it was an awesome experience with them and if you're in th were determined to help me and get me approved. Everyone was professional and kind overall it was an awesome experience with them and if you're in the market for a vehicle, they're the best More
The buying experience went really well. Communication was good. No surprises or delays when picking up vehicle. Labid syched my phone to the vehicle. I recommend this dealership and salesma Communication was good. No surprises or delays when picking up vehicle. Labid syched my phone to the vehicle. I recommend this dealership and salesman. More
I brought in my Mazda MX-5 Miata to change my winter tires and wheels to my summer tires and wheels. It was done quickly and properly. They even offered me a ride home! Even if you don’t drive a Ford pr tires and wheels to my summer tires and wheels. It was done quickly and properly. They even offered me a ride home! Even if you don’t drive a Ford product, they can still change, and or rotate your tires along with oil changes. I recommend using Dean Sellers Ford for their exceptional service along with your new and used car and truck purchases and leasing. More
Had a great experience buying a used Mercedes here at Dean Sellers Ford. Rick took great care of me and made the process smooth from start to finish. Would definitely recommend and I will be back when I Dean Sellers Ford. Rick took great care of me and made the process smooth from start to finish. Would definitely recommend and I will be back when I am ready to get that new Ford! More
Brought my Edge in for service and everything went smooth I appreciated that Brandon Gayan took the time to help me navigate my first time bringing my car to Dean Sellers Ford he was very professional and th I appreciated that Brandon Gayan took the time to help me navigate my first time bringing my car to Dean Sellers Ford he was very professional and the service was great got the Edge back in record time Great experience at Dean Sellers More

