Dean Sellers Ford

I slid on ice and hit a snow mound. When I pulled over, I saw cracked plastic and blue fluid leaking. I got the tire repaired and took the car to the service department. After pulling i When I pulled over, I saw cracked plastic and blue fluid leaking. I got the tire repaired and took the car to the service department. After pulling in, I had to ask a random employee where to go, as nobody approached me. They sat me at a desk and eventually Monty came. He was SUPER disinterested and barely spoke to me. I felt like he didn't care at all and was just ringing me up so he could move on. I told him what happened and what I wanted checked. Because I said I thought it was my windshield fluid tank, he put in an order for an inspection of that specifically. He also put in an order for the full inspection I wanted. An inspection would reveal to anyone with eyes whether my reservoir was broken or not. I see no reason why these should've been two separate inspections. I wanted my car inspected, and because I told him what I thought it was I was charged for two inspections. Someone called and told me that it wasn't broken and he didn't know what I was talking about. He offered no possible explanation for the leaking fluid, the whole reason I came in. He also failed to tell me over the phone that I had a huge piece of plastic under my car that was breaking off. I would've paid to have it fixed if he told me. Eventually my car was ready, so I went after work on my one day free to pick it up. The door says the service department closes at 7. I got there around 6:20 and everyone thought I was crazy for thinking I could pick up my car. I had to send my girlfriend to pick it up the next day. She says nobody spoke to her about the car and just sent her off. The plastic has been falling off more and I have had to duct tape it up. I am worried that that fluid was something important, but I was not reassured about it at all. Overall, it was a TERRIBLE experience every step of the way. I will never be returning and will be actively urging everyone I know with a ford to never go there. Thanks for replacing my lights, preforming the transmission shifter cable recall, and absolutely NOTHING else. More

Efficient, Friendly, goes overboard to get you the best deals. Follows up after sale is complete deals. Follows up after sale is complete More

My car was totaled in an accident. I had no intention of getting a new vehicle. When I had to I went to Dean Sellers Ford. Marvin Putrus my salesman and Mike Bell in financial. Answer I had no intention of getting a new vehicle. When I had to I went to Dean Sellers Ford. Marvin Putrus my salesman and Mike Bell in financial. Answered all my questions and they helped me so much. Even after I got my car they are there when I need them. So if you’re looking for a new car Go see Marvin and Mike at Dean Sellers Ford on Maple in Troy. More

Ivas Jarbou, Salesman extraordinaire. Thanks again. Tell your boss I commend you for the excellent job you did. I was impressed with your communication and thoroughness in getti Thanks again. Tell your boss I commend you for the excellent job you did. I was impressed with your communication and thoroughness in getting all the details of the sale accomplished with no issues. I am happy! More

My salesperson,Kile, was great. He went way above and beyond to help me find the right vehicle at the right price. He went way above and beyond to help me find the right vehicle at the right price. More

John Whitfield was my Dean Sellers salesman for my prior Escape purchase and for this Bronco Sport purchase as well. John is knowledgeable and thoroughly explains different options. He makes the enti prior Escape purchase and for this Bronco Sport purchase as well. John is knowledgeable and thoroughly explains different options. He makes the entire process easy. He takes the time to explain how to operate the electronics when picking up the car. I will definitely continue to purchase future cars from Dean Sellers and Jon. More

I was randomly assigned to Joe David when I called the dealership six years ago. I have since purchased five or six vehicles from the dealership because of my experience with Joe David. I just got another dealership six years ago. I have since purchased five or six vehicles from the dealership because of my experience with Joe David. I just got another one yesterday. I will be coming back this spring for a vehicle for my kids.. More

User friendly dealership. The entire leasing process was smooth. Woukd love to see Ford and dealers working on reducing paperwork. It should done electronically. The entire leasing process was smooth. Woukd love to see Ford and dealers working on reducing paperwork. It should done electronically. More

Christie Parker makes the process of leasing a vehicle a joy! I will always work with her! joy! I will always work with her! More

The sales lady was really nice and went through all the functions of the vehicle and make sure we understood it before we left. functions of the vehicle and make sure we understood it before we left. More