Dean Team Hyundai

Working with Dean Team Hyundai has been one of the most stressful and worst experiences of my life. I purchased a new Sonata from them in January of 2013 that included the platinum service package with oil stressful and worst experiences of my life. I purchased a new Sonata from them in January of 2013 that included the platinum service package with oil changes. All seemed fine until we needed our first oil change a few months later. We brought the car in with the oil change coupon and found out that the VIN numbers didn't match on the coupon and the car. We then found that the wrong VIN was put on all the paperwork for the car and service plan. We had to redo all the paperwork and resign everything. This was a big headache, but I was okay with it as long as the mistake was fixed. Well it wasn't. Around October of 2013, we needed to get another oil change and found that the same problem still existed. Somehow NONE OF THE PAPERWORK GOT FILED THAT WE RESIGNED. So we had to find out what happened and worked with the GM to get it fixed. Through a bunch of new headaches and other communications he finally was able to get it resolved... Or so we thought. Until we brought in the car again today (3/22/14) for an oil change and there still was something wrong in the system with the service plan. I honestly am apathetic at this point and don't trust a soul at the dealership. They say they are looking into it and "Have no idea what happened". Even though I have an email stating that all is good from the GM in October 2013. If the GM can't get it right, then something isn't right with the leadership at this dealership. I'm not sure if they are all just a bunch of uneducated baboons working here and don't understand how to file paperwork correctly or it really is just that difficult to get right. Either way I am not happy. I don't understand how filing paperwork can be this complicated. I understand there was a mistake made, but it should have been fixed THE FIRST TIME! If they can't get something like this right after almost 1.5 years, there is NO WAY I would ever recommend them to anyone or be going back to purchase another car. The only reason I even go back now is because the service plan is through them, but I am going to look to see how I can get rid of that. More

Johnny met us at the front door and couldn't have been more friendly and helpful. He was very knowledgable about the vehicle we were interested in and found us one within minutes. He worked with us on t more friendly and helpful. He was very knowledgable about the vehicle we were interested in and found us one within minutes. He worked with us on the price and the overall experience was the best new car sale we've had. Would definately recommend this dealer and especially Johnny. Mel & Mary More

This was my first time buying a new car and these gentlemen made it a wonderful experience. Devin took the time to show us every car he thought my wife and I would be interested in. No one was ever p gentlemen made it a wonderful experience. Devin took the time to show us every car he thought my wife and I would be interested in. No one was ever pushy and they we're very reasonable with the sale.. which we were very happy with in the end. I highly recommend this dealership and definitely recommend Devin as a salesman. More

My dad and I came into Dean Team today to look at some new cars. Johnny took the time to help and show us the different cars available. It was a very relaxing experience. Johnny was not pushy at all, a new cars. Johnny took the time to help and show us the different cars available. It was a very relaxing experience. Johnny was not pushy at all, and was extremely helpful. More

We searched for a new car at several dealerships, including Toyota, Ford, Fiat and others, before actually deciding to business with Devin Anderson at Dean Team Hyundai. The Fact that we skipped over including Toyota, Ford, Fiat and others, before actually deciding to business with Devin Anderson at Dean Team Hyundai. The Fact that we skipped over 3 known Hyundai dealerships closer to our home and conducted our business with him, out of state, says a lot. Devin was and continues to be a representative of this dealer who far outshines any rating I can give him on this website. He is knowledgeable, professional, willing to help and strives to be sure his customers are happy while selling us a car at the best possible price. He has even stayed in contact with us after our purchase just to be sure things are going well. We can not have asked for a better experience. The Entire staff from what I could tell is above the their competition. We will absolutely continue to purchase our vehicles from Devin Anderson and The Dean Team. More

My salesman, Johnny Slaughter, was very professional and knowledgable. He made my experience quick and easy. I had become nervous/anxious at one point and Johnny helped me to feel comfortable and relax to knowledgable. He made my experience quick and easy. I had become nervous/anxious at one point and Johnny helped me to feel comfortable and relax to the point were I truly trusted him. The entire staff made my new purchase of the 2013 Tucson well worth it. I would highly recommend this dealership. More

I cannot begin to describe Matts' Service. its beyond the highest rating on this website. I feel like he could win the noble price of sales rep/ridiculous amazing customer service if there ever was such the highest rating on this website. I feel like he could win the noble price of sales rep/ridiculous amazing customer service if there ever was such a thing. We came down from our car and Matt seemed very interested to help us unlike the other guy he was with, he did not feel like helping us at all. But Matt stepped forward and took charge of things. He made the office very welcoming and friendly. He made sure he found every possible way to help us in getting a car. Our intent was to just go in and get an idea on how much a car cost and we ended up getting a car at a remarkable good rate. Not only was Matt able to help us with finances but he also explained how going with the plan he proposed will help me in the long run as a newly graduated college student. patience was a good virtue that was displayed and i think that's what all sales rep need. From the time we walked in to when we left, he carried us all the way. i felt like i had him at the back seat of my car telling me what every little feature in the car does. you walk out of that parking lot knowing you have hit the jackpot with Matt. He will never disappoint you and he will make sure you get what you want at the best rate possible and very affordable for you. STRONGLY RECOMMENDED :). Ask for him when you get to this dealer More

I live in southern Illinois and had previously bought two other Hyundai's from dealerships in Illinois. I had called Anthony on Friday and then drove to the west side of St. Louis on Sat. December 1st and bo other Hyundai's from dealerships in Illinois. I had called Anthony on Friday and then drove to the west side of St. Louis on Sat. December 1st and bought a 2013 Genesis Coupe from him. Anthony was everything you would want in a salesman, he was polite, not pushy, and very customer focused. I couldn't have asked for a better experience. The extra miles that I drove to buy this car (I drove right by a Hyundai dealership in Illinois on my way) was well worth it and I will be calling Anthony when I decide to buy another vehicle. He knew that I didn't want to talk about payments, but instead wanted to know what the dealership had to have for their car and what they were willing to give me for mine. I do not like it when the first words out of a salesman's mouth is "what do you need your payment's to be". Anthony was the complete opposite of this kind of salesman, he understood that my time was important and that I had drove quite a ways to get there. He met us outside the dealership as soon as my wife and I pulled up and that set the tone for the whole visit. For those people looking to buy a Hyundai and don't like pushy salesman, I recommend that they call this dealership and ask for Anthony. More

Over the pass 5 years I've been fortunate to have dealt with Craig Wheller the majority of the times. Craig is a pleasure to deal with and, as such, an asset to the Service Department. with Craig Wheller the majority of the times. Craig is a pleasure to deal with and, as such, an asset to the Service Department. More

My lease was up and I had to decide whether to lease another car or whether I should buy. I'm a busy executive so did not have time to come to the dealership and waste time shopping. Since my prior 2 c another car or whether I should buy. I'm a busy executive so did not have time to come to the dealership and waste time shopping. Since my prior 2 cars were Hyundai's from The Dean Team, I knew what car I wanted. I asked Anthony to find the car I was currently looking for and to let me know, via email, when he had it. We did our entire negotiation via email, which saved me a lot of time and helped me make the decision as to leasing or buying. I got the car I wanted, at a very good price, with the whole negotiayion handled in a very professional manner. I praised Anthony for listening to my request to communicate electronically. If he would have called me and tried to push me or "sell" me, he would have lost my business. He did a great job of understanding his customer...me! More