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Dean Team Hyundai - Service Center

4.7

42 Lifetime Service Reviews

14754 Manchester Road, Ballwin, Missouri 63011

42 Reviews of Dean Team Hyundai - Service Center

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August 08, 2018

"Great service"

- MamaK

Thank you so much for a fantastic service experience. From the phone conversations to picking up my vehicle, I was met with competent, respectful treatment in every interaction. I love my car and recommend Dean Team.

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Recommend Dealer
Yes
Employees Worked With
Bill Buchholz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stan Wallace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 03, 2018

"Thanks Andy Miller"

- Chefart

We have bought three cars from Dean Team, the last two Andy Miller was our salesman. We needed service on our 2015 Elantra. Andy arranged a loaner car so we could get home, and not wait for car. Service was completed and we returned the next day to pick up our car and return the loaner. Thank You Andy Miller

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Recommend Dealer
Yes
Employees Worked With
Andy Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 30, 2018

"very professional servics team"

- premo147

Stan Wallace is a outstanding service Advisor very professional and helpful my daughters went out visiting family I called Stan the engine was under warranty thank you very much Dean Team Hyundia!!

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Recommend Dealer
Yes
Employees Worked With
Stan Wallace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 29, 2018

"My new car "

- DeanteamRegis

The Dean Team Hyundai dealership is the best in the business ask for Paul he is the best in the business I got in and out from my servicing

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Recommend Dealer
Yes
Employees Worked With
Paul Thoman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stan Wallace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Ozanic
April 15, 2018

"Turned out to be better"

- Teresa3boys

To be honest, wasn't looking to buy a car when I brought my other Sonata in for recalls. But I saw my new car and wanted it. I had never bought a new car before. I didn't have good experience with original salesperson, who is no longer there. But Gary took good care of me by stepping in and making it a good experience. Very courteous and helpful. Would highly recommend him.

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Recommend Dealer
Yes
Employees Worked With
Richard Martin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Courtney, Gary Brewer
February 21, 2018

"Service Visit"

- Faith Franey

Update: After speaking with Tom, the service manager, he resolved our issue promptly and professionally. I'm satisfied with how this issue was resolved We brought our Sonata to Dean Team because they seemed like they were the best Hyundai dealer in the St. Louis area based on the reviews we read, but unfortunately we were wrong for thinking that. Our Sonata needed a new timing belt and we also brought it in because the door locks were not working. Over $1,300 later the door locks were still broken. So we drove it back up there to be fixed again, and were told that the relays they had replaced fried the actuator, and it would be another $305 to fix it. Although I didn't feel like we should have to pay for that because the actuator was fried only because of the work they did and the relays they replace, I didn't argue and just refused to have the work done. We went to pick up our car last night only to find that they had left the door panel off and all of the screws and different parts on the back seat with the wires hanging out. They didn't bother to put the door back together. So three unnecessary trips later, our car is still sitting at Dean Team Hyundai, and I have tried contacting the Service Manager and General Manager, and am still awaiting a phone call back.

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Recommend Dealer
Yes
Employees Worked With
Tom Gould
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 15, 2018

"Best Service I've Ever Seen at a Dealer"

- Tina

They got my car in right after I dropped it off for a recall, and found other things needing fixed. My husband died two weeks ago, so their amazing service is so appreciated. Michelle Wagner is extremely diligent and coordinated everything flawlessly and with excellence, communicating quickly and thoroughly. They were even able to do an oil change on it and had it finished immediately. Their mechanics, and Michelle, are a team I've never encountered before at a car dealership. Extremely impressive. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Whoever worked on my car....and Michelle Wagner., Michele Wagner
January 14, 2018

"Made me and my wife feel welcome and like family every time "

- Blaq44

Michelle has always had a friendly attitude and pleasant smile every time we spoke with her with our concerns about our cars. Treated us like we were brother and sister from another mother. Lol,Like genuine family. Made sure our vehicles were kept to scheduled maintainance. If anything went mechanically wrong she made sure we were briefed about it in detail and got our approval to proceed with fixing the problem. Made sure personally that the car was fixed and running properly before we left the lot. I could go on and on about the many things she went above and beyond to make me and my wife satified Dean Team Customers. But i think im running out of space. So thank you so much Michelle Wagner for making my Dean Team experience a joyful one every time i step through that service door downstairs for the 4 years that we been the owners of Hyundai vehicles. Honorable mention also Sean Behymer Sincerely Kevin and Michelle Davis

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Recommend Dealer
Yes
Employees Worked With
Michele Wagner
December 22, 2017

"Sean in Service is amazing!"

- Frank and Ellen

This was my first oil change, so I'm still getting to know my car. I thought the radio button on my steering wheel was not changing the stations correctly. Sean went out of his way to explain how it worked. It turns out, it wasn't me, the button was also working correctly, I just needed a lesson in radio controls!

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Recommend Dealer
Yes
Employees Worked With
Sean Behymer
December 03, 2017

"Outstanding service"

- Becky

I have just purchased my third Hyundai from this dealership for two important reasons: One , the Hyundai has proven to be a good quality , well performing car. Two : equally important to me is the excellent service my cars have received from this department for fourteen years. I credit it to the leadership and management of Tom Gould. Consistently,it has given me peace of mind , knowing the cars have been given the best care by professional service people, both by the service reps and mechanics . I am so grateful.

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Recommend Dealer
Yes
Employees Worked With
Tom Gould
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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