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59 Reviews of Dean Team Hyundai - Service Center
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May 28, 2017
The best experience during the worst situation I cannot sing enough praises about Dean Team Hyundai. I had the misfortune of my car loosing acceleration while driving over the weekend. I had it tow I cannot sing enough praises about Dean Team Hyundai. I had the misfortune of my car loosing acceleration while driving over the weekend. I had it towed to a local shop who said that I should reach out to Hyundai first to see if the issue, which turned out to be quite a big one, was covered under warranty. From the moment I spoke with the service department at Dean Team Hyundai I knew I was in good hands. They worked with me as I got the car towed to them and kept me in the loop the entire time. They even let me know about 3 recalls on my car that I did not know bout, and were sure to address those while they had my car. Michele was amazing explaining everything to me. The text alerts kept me informed in real time. They worked with getting me a rental car so that I wouldn't be without while they had to wait for the part to come in. Everything went smoothly and I felt like a valued customer every time I called and spoke to the service department. I didn't have an ounce of bad customer service. I will certainly be taking my car to them again if another problem arises. More
by Tracy Skinner
Employees Worked With
Michele Wagner
Helpful May 26, 2017
Communication excellence Thanks for the updates on the status of the repair of my sonata. It was there for some time waiting for motor to arrive. Once there it was done immed Thanks for the updates on the status of the repair of my sonata. It was there for some time waiting for motor to arrive. Once there it was done immediately. Appreciate the communication and loaner for the duration of the repair time. More
by Bel786
Employees Worked With
Sean and Tom and mechanic Mike, Michele Wagner
May 25, 2017
Genesis first visit Dean Team is top-notch. This was my first visit after being a loyal 20 year Nissan customer so it wasn't easy to make a transition.. Michele checked m Dean Team is top-notch. This was my first visit after being a loyal 20 year Nissan customer so it wasn't easy to make a transition.. Michele checked me in promptly then Andrew & Todd the techs addressed my concern. I was in/out less than an hour and left with peace of mind. I'll be a repeat customer More
by topkote3933
Employees Worked With
Andrew & Todd , Michele Wagner
May 24, 2017
Service advisor Sean is the best!! Great service and wonderful to deal with. Got me in and out in a very timely manner. I will definitely be back to see the Dean Team again Great service and wonderful to deal with. Got me in and out in a very timely manner. I will definitely be back to see the Dean Team again More
by Twsjh101
Employees Worked With
Sean Behymer
May 23, 2017
Black Beauty is my beloved 2013 Hyundai Elantra. She was having some issues and I brought her in to Dean Team for a check-up. While getting her check-up, I was ki is my beloved 2013 Hyundai Elantra. She was having some issues and I brought her in to Dean Team for a check-up. While getting her check-up, I was kindly placed into a loaner vehicle so I could get to work. Later in the day, Michele W contacted me to let me know Black Beauty needed a new engine. I was soo devastated but Michele calmed my fears. She explained the process of requesting a new engine since the car was under warranty and arranged a rental vehicle from Enterprise. The process was surprisingly seamless. While waiting for my engine, Michele kept me apprised as each step was completed. I was thankful to know how my baby was doing and appreciated Michele for being so considerate. About 20+ days later Black Beauty was ready to go with her brand new engine. So the moral of the story is: If you want excellent customer service and reputable repairs--- choose Dean Team Hyundai & ask for Michele W. More
by Truthfulreviewer
Employees Worked With
Michele Wagner
May 23, 2017
Engine Replacement After getting some potentially bad news that my Hyundai Sonata needed a new engine, Dean Team Hyundai really helped by covering under warranty. Even After getting some potentially bad news that my Hyundai Sonata needed a new engine, Dean Team Hyundai really helped by covering under warranty. Even though it took awhile to get the engine in from the manufacturer, I was provided a rental car at no cost and was kept updated regularly by Michele in the Service Department. More
by Brs10
Employees Worked With
Michele Wagner
May 22, 2017
Service Completed as Promised Michele did a great job of keeping us updated as our vehicle was receiving a new engine due to a recall. The Dean Team made sure the inconvenience wa Michele did a great job of keeping us updated as our vehicle was receiving a new engine due to a recall. The Dean Team made sure the inconvenience was minimal and the work was completed in the timeframe promised. We were happy to see that Hyundai stood behind their product. When it comes time to trade vehicles we will go back to the Dean Team. More
by Happy Customer
Employees Worked With
Michele Wagner
April 26, 2017
Service Request My experience with Dean Team Service Department was a nightmare. I was told my car would be done at a certain time and that they would call with any My experience with Dean Team Service Department was a nightmare. I was told my car would be done at a certain time and that they would call with any delay, and after using my entire lunch hour to get to the dealership to pick it up, it was still in the shop not even halfway finished (and I arrived almost an hour after the scheduled pick up time). I was told an hour more and the service manager offered to bring it to my work, which I accepted. Well, it took almost 2.5 hours longer and by that time, I was the only person still at work. When I received the text I let them know that I'd be on my way and it was unnecessary to deliver it to me. When I got there my car was nowhere to be found...apparently they were cleaning it for me (please do not text me and tell me my car's done and it's not really done)...done means done and waiting for me. More
by peanutt
Employees Worked With
Service Manager, Stan Wallace
November 11, 2016
Simply Amazing!!! I have been dealing with Dean Team Hyundai for years! Two years ago, I met Reed, one of Hyundai's salesman, while trying to purchase a new car. Reed w I have been dealing with Dean Team Hyundai for years! Two years ago, I met Reed, one of Hyundai's salesman, while trying to purchase a new car. Reed went above and beyond to make sure I was happy and satisfied with my experience. I absolutely love Hyundai and the people who have helped me with purchasing a vehicle. This year, I went to get an oil change on my car and left with a Hyundai Tucson, which I love. Reed made sure that I left the dealership yet again happy and satisfied. I would highly recommend dealing with Reed for all your vehicle buying needs. More
by Happy Customer
Employees Worked With
Sean Behymer, Reed Raleigh
October 27, 2016
Hyundai Sante Fe Sport 2016 I just purchased my awesome Hyundai Santa Fe Sport here and it was the easiest car buying experience I've ever had. Justin "JJ" and Richard really mad I just purchased my awesome Hyundai Santa Fe Sport here and it was the easiest car buying experience I've ever had. Justin "JJ" and Richard really made me feel at home and gave me the best deal possible. if you're in the market I highly recommend purchasing your next vehicle here. More
by Onehappymomma
Employees Worked With
Richard Martin, Justin (JJ) Robinson
