Dean Team Subaru Volkswagen

WOW !! I shopped for a new Forester over the web and found the one that I wanted, was in transit to your dealership. I was skeptical at first, being that I I shopped for a new Forester over the web and found the one that I wanted, was in transit to your dealership. I was skeptical at first, being that I live in Southern Illinois and would have to travel around 140 miles just to get there. James Becker made it happen. He was well informed, friendly and one of the best salesman I have ever dealt with. Don't ever get rid of him. I expect to see him there when I purchase my next Subaru in 2019. More

Great New Car Buying Experience The best car buying experience I've ever had, hands down - very friendly and low pressure. John (sales associate) and Dustin (finance) were great thr The best car buying experience I've ever had, hands down - very friendly and low pressure. John (sales associate) and Dustin (finance) were great throughout the entire process - from walking through the doors, to the test drive, working out the payments, and picking up the new vehicle - very knowledgeable of the vehicles, financing, etc. John and Dustin were very attentive and committed to ensuring I understood everything and was happy with the new vehicle - even following up by phone several times to check in with me and see how I liked the vehicle and if I needed anything. I would definitely highly recommend this dealership to anyone I know who is looking for a great place to buy a car and experience awesome customer service from start to finish! More

Great experience today! We met Wes Gallegos on June 21, 2014. He was knowledgeable, professional and friendly. We told Wes what range we were in regarding price/age/mileage We met Wes Gallegos on June 21, 2014. He was knowledgeable, professional and friendly. We told Wes what range we were in regarding price/age/mileage for a replacement vehicle and he showed us several options and encouraged us to drive as many as we wanted. With Wes' help we found the perfect car that fit our parameters. We appreciated his friendly, honest approach and would recommend this dealership to anyone looking for a car. More

Easy going, timely, good deal When it came down to the price discussion, it was the easiest experience I've had buying a car. They gave me the price I was looking to pay and they When it came down to the price discussion, it was the easiest experience I've had buying a car. They gave me the price I was looking to pay and they had us out of of there in time to go pick up our daugher. More

Great Purchasing Experience We ordered a 2015 Subaru Forester 2.5i Touring the last weekend in April with John Ostlund being our salesman. John worked with us for over three hou We ordered a 2015 Subaru Forester 2.5i Touring the last weekend in April with John Ostlund being our salesman. John worked with us for over three hours going over the vehicle and our offer was accepted. It took six weeks for the car to be delivered and John kept us updated along the way. Once it arrived, we made an appointment and took about two hours to get everything done. John walked us through our features and set up both phones for use. John even went a step further and sent us some goodies after the purchase. After purchasing five vehicles in the past 17 years, all Hondas, this was by far the only time we actually enjoyed the purchasing experience. We've had no regrets. When it comes time to buy another one in about four years, we'll definitely be back to add to our Subaru family. Thanks again, John. More

EXCELLENT!!! Jason walked up to us immediately after arriving on the lot. He was nice and courteous. Jason worked with me trying to secure my first loan. He was wi Jason walked up to us immediately after arriving on the lot. He was nice and courteous. Jason worked with me trying to secure my first loan. He was willing to do whatever he could to make it happen. The car I was trying to purchase was exactly what I have been looking for, and he wanted to make sure I was driving the car off the lot. Scott Roberts was a great help by reducing the price of the car. He was also very nice and courteous. Rick Richard made the paperwork simple and easy to understand. I also appreciate his effort in trying to find a loan that I would be eligible for. I will definitely give the Dean Team my business for my next car. A+ work! More

Tony Wright, Dean Team Subaru, Excellent Salesperson This has been, by far, the best sales experience I have had, due very much to Tony Wright. I first met Tony about one year ago when I was looking for This has been, by far, the best sales experience I have had, due very much to Tony Wright. I first met Tony about one year ago when I was looking for a used car for my oldest child. I decided to go in another direction for that purchase so we did not finalize a deal. Fast forward to about three months ago, I called Tony because I decided to buy a new Subaru Impreza. Tony remembered me, and asked me to come in for a test drive. I had already driven the Impreza, so didn't do another test drive, but told Tony that I wanted a manual transmission car - rare for this part of the U.S. We talked about sales price and I was very pleasantly surprised by his straightforwardness and very reasonable price. There was no haggling or other nonsense. I had previously done research on Edmunds, Cars.com, KBB, etc. and had a range set for an acceptable price for the configuration I wanted. To my very pleasant surprise (yes, I said it again!) he quoted me a price towards the low end of the range I calculated. Since we had to order the car, I put down the requested deposit and we entered the order. It took about three months for the car to arrive from Japan. During that time, I received regular updates on the delivery status of the car. We took delivery of my new car this morning. It took about two hours to complete the delivery process. We took care of the financing, and Tony went over nearly everything in the car, from showing the basic controls (setting side windows, seats, heat, a/c, seat heaters, radio, etc.) to pairing a smartphone, showing us where the spare tire was, and how the engine was laid out. Lastly, for what it's worth, I plan on going back to Tony in three years to buy another Impreza for my other child. More

Purchase of a new Passat I am a first time customer of Dean VW dealer but had researched Passats at a number of other dealerships both new and pre-owned. Richard Gotsch ,Sale I am a first time customer of Dean VW dealer but had researched Passats at a number of other dealerships both new and pre-owned. Richard Gotsch ,Sales, greeted me courteously and friendly and showed me the specific cars I was interested in without showing me other or more expensive cars. The Sales Manager, Scott Roberts added some very helpful comments concerning the car and the purchasing process. As soon as I decided on a specific car I was given a price and where upon I made a counter offer based on other prices. We also agreed quickly on the price for my trade-in and the deal was sealed with a handshake. The overall experience was very pleasant without any pressure and most professional. I hope that my future dealings with the Dean Team's Service department will be equally pleasant and professional so that I will remain a satisfied customer. Gert More

Best Experience Buying A Car! Tony was very helpful and he was not pushy like most sales people. After purchasing my last car from a chevy deanship I never wanted to buy another ca Tony was very helpful and he was not pushy like most sales people. After purchasing my last car from a chevy deanship I never wanted to buy another car due to the poor and unfriendly service I received. It was so easy buying from The Dean Team, my friend told me about them and i'm so glad I went there. They will work with your budget and not try to sell you something you can't afford. Thank you Tony and everyone I worked with. I love my new Subaru Crosstrek!!!! More

Awesome I just bought a Subaru Crosstrek Hybrid and I absolutely love it! James Becker was my salesman and he made the whole experience pleasurable, stress fr I just bought a Subaru Crosstrek Hybrid and I absolutely love it! James Becker was my salesman and he made the whole experience pleasurable, stress free and efficient. My husband and I have walked out of dealerships before due to high pressure sales tactics but Dean Team was a delight to work with. James was knowledgable, pleasant, funny and accomodating. I would definitely recommend this dealership and James More