Dean Team Subaru Volkswagen

Everyone from the Sales to the Service Department has been very nice, friendly and helpful. I will always use this dealership. They are the BEST!!! been very nice, friendly and helpful. I will always use this dealership. They are the BEST!!! More

Both Roberts and Gallegos were customer oriented and well informed about the product. The deal was transparent with no hidden issues. The price seemed fair. I would recommend the dealership and both gentle informed about the product. The deal was transparent with no hidden issues. The price seemed fair. I would recommend the dealership and both gentlemen to friends. More

I visited The Dean Team Subaru to test drive the Crosstreck Hybrid. Scot was amazing. He was very friendly and polite. He made me feel welcomed and comfortable. He was above board and honest with in Crosstreck Hybrid. Scot was amazing. He was very friendly and polite. He made me feel welcomed and comfortable. He was above board and honest with information. Even though Scott is new to this job he acted like an old pro but in a good way. I would send any of my friends to him who want to buy a new car. I also had a positive experience with everyone else I met at the dealership except for the financing process ( not the person). I waited for about 2 hours to get the financing completed because there was not enough personnel to handle that part. When I met with the financing person I was presented with numbers that already included 3 different kinds of warranties. I was never asked if I was interested in any warranties. All I wanted was the monthly payment on a loan financing the vehicle I am buying. Then I would have been receptive to discuss possible warranties. There also was a coupon for the bumper to bumper warranty which made it 50% cheaper. This was not presented to me until after I had declined the warranties. In summary - the sales experience with Scot was excellent and refreshingly honest. The financing experience was the kind of experience why people like me want to have a broker handle the deal because we don't want to have to find hidden costs and engage in back and fourth haggling over the price. The financing process needs improvement - it took way too long. The letter and the gift I received yesterday was a nice touch. Keep it up and hang on to Scot - he is a great asset to your company. Thanks for letting me provide input. More

I can't say enough about the wonderful experience we had with the service department at at Dean Team Vokswagen and with Scott Roberts. Our dent repair was fast, easy, and more affordable than the three had with the service department at at Dean Team Vokswagen and with Scott Roberts. Our dent repair was fast, easy, and more affordable than the three other quotes I was given from collision repair shops! More

I had a WONDERFUL experience buying my car at Dean Team. I shopped around at other dealerships for about a week before going to Dean Team, but I wish I would have saved myself the time and gone there first I shopped around at other dealerships for about a week before going to Dean Team, but I wish I would have saved myself the time and gone there first. I worked with Wes, who was extremely helpful, and did an excellent job of getting me the car I wanted at a great price, instead of pushing the cars he might have wanted me to buy like the salesmen at the other dealerships. I don't think I'll ever buy a car anywhere else. What started out as a stressful and frustrating process quickly became simple and even fun when I went to Dean Team and Wes asked me what kind of car I was interested in. I highly recommend that anyone looking for an easy experience buying a car should go to Dean Team Subaru Volkswagon! More

We just purchased our second volkswagen from Dean Team in Ballwin. From the maintenance service on our last Tiguan, to the purchase of our new Tiguan, we could not be happier. I am a registered nurse at a Ballwin. From the maintenance service on our last Tiguan, to the purchase of our new Tiguan, we could not be happier. I am a registered nurse at a local hospital and tell everyone to check out Dean Team, when they are shopping for a car. The staff is courteous and professional. Scott Roberts made the purchase easy and non-stressful. Dean Team is lucky to have him in the organization! More

Thanks Steve for your no pressure and informative sales style! You made the process painless. We're glad we picked the right Subaru dealer the first time. style! You made the process painless. We're glad we picked the right Subaru dealer the first time. More

This was probably the easiest car buying experience I've ever had. Scot Jones was absolutely wonderful! He was very helpful and friendly and I will definitely recommend Dean Team and Scot to my friend I've ever had. Scot Jones was absolutely wonderful! He was very helpful and friendly and I will definitely recommend Dean Team and Scot to my friends. More

It was a freezing cold, icy, February day, and I was over 9 months pregnant. My husband had just totaled his VW Jetta (which he bought from the Dean Team years ago), and all we had left was my teeny tiny Min 9 months pregnant. My husband had just totaled his VW Jetta (which he bought from the Dean Team years ago), and all we had left was my teeny tiny Mini Cooper (which the clutch had just fallen out of). Also, we had recently cut our income in half, as we had determined I wouldn't be returning to work. So, all of a sudden being faced with needing a new car ASAP, with not a lot of budget to allocate to it, but wanting something safe that would last, I was stressed. I had cried about 5 times already that day at other dealerships, because I felt pressured by our timeline, finances and the whole situation. When we got to the Dean Team, Wes was great, he kept everything light and was the most non-pressuring salesman I've yet to encounter. We put up a low offer on a 2013 Subaru Legacy, and Wes got us the deal. No negotiations, no hassles, just offer accepted. He even had some minor cosmetic fixes thrown in (paint chips & a small dent). We worked with Rick on the finance part, and he was able to get us the same monthly payment, but got the bumper to bumper warranty extended to 6 years/80,000 miles. It was also the very end of the day when we decided to purchase the car. Wes and Rick ended up staying 2 hours after closing time to get us all settled up. That was really appreciated. I brought to car back a few days later and they did the cosmetic fixes as well as a full detail (inside & out). That car looked amazing when I got it back. Such a great experience. They made the process painless, making the absolute best out of an unplanned situation for us. We'd happily buy our next car from Wes and the Dean Team! More

I have purchased 3 other Volkswagens from Dean team in Kirkwood. Although I was happy with my end result i was more impressed when I visited Dean Team in Ballwin When I came in with y boyfriend this past Kirkwood. Although I was happy with my end result i was more impressed when I visited Dean Team in Ballwin When I came in with y boyfriend this past summer when he purchased a car from Karl. I found him to be so friendly and he really worked with our needs. The inventory was also impressive. When I contacted the Dean TEam on line Wes was the most aggressive salesman so he got my business. We also liked Karl. This was a purchase for my son's first car. He drove my GTI manual for 2 years and became a VW fan and a fan of manuals. We hoped to find something under $5000 but there wasn't a lot available in that range but with financing we were able to get something at about $8000. We hope to have this car thru college as he is attending Mizzou in the fall. THanks Wes and Karl for your excellent salesmanship. Rommie and Miles More