Dean Team Subaru Volkswagen

Salesman was pretty good - worked hard. The sales manages gave one price on Friday, confirmed on Saturday and then tied to raise the price 13% when I came back in to sign the papers on Monday. The d manages gave one price on Friday, confirmed on Saturday and then tied to raise the price 13% when I came back in to sign the papers on Monday. The delivery was not ready when we were told and then said manager argued with me as to whether or not my feelings were genuine or not saying that "you just can't please everyone." Because I refused to pay the higher price and made them stick to thier orginal price, I am the bad guy for buying a car from your place. Nice!! More

Sorry I have not answered your questionaire yet but instead have been Subaruing all over!!!!! We were looking for a car that could handle secondary roads in the winter with icy conditions and Subaru ca instead have been Subaruing all over!!!!! We were looking for a car that could handle secondary roads in the winter with icy conditions and Subaru came up. I could not have been more impressed with the cars performance and handling. I have not yet tried icy roads but wet conditions certainly. Pete was very pleasant and easy to talk to. He answered all of our questions accurately and timely The reservation card on the dash was a nice touch! The grandsons are very impressed; dual pipes and great sound. Thank you again Jan Dalrymple More

This was the second time that we have purchased a Jetta from Dustin, he was exceptionally helpful and friendly. Everyone at the dealership is very friendly and helpful. Rick the finance manager was very from Dustin, he was exceptionally helpful and friendly. Everyone at the dealership is very friendly and helpful. Rick the finance manager was very friendly and thorough in his explanations of all the paperwork. We are now the happy owners of two 2014 Black Jettas! Even though there are other VW dealerships closer to our home we are customers for life, and would enthusiastically recommend this dealership to anyone that we know! More

Shaun was a no pressure sales guy that was confident in the product he was selling. He delt with my nervousness and over thinking better than expected. Highly recommend. the product he was selling. He delt with my nervousness and over thinking better than expected. Highly recommend. More

My wife and I shopped at the Subaru side and had a fantastic experience. Shawn Gibson was our salesman, and he was just plain awesome. When I first visited, he told me about the vehicles, and he oblig fantastic experience. Shawn Gibson was our salesman, and he was just plain awesome. When I first visited, he told me about the vehicles, and he obliged my request to test drive a Crosstrek and Legacy just to make sure the Outback for which I originally visited would be the right vehicle for my wife and me. He didn't pressure us for anything and was super easy to deal with. The only "issue" I had was in price negotiation when the sales manager kept rejecting my offer until I presented a competing offer, which he matched. We were trying to get my wife to a dinner that we ended up being an hour late for because of all the back-and-forth ridiculousness, but I felt like I got a good price. It may not be everyone's cup of tea, but I liked that Shawn didn't sit in the back of the car trying to point out every little thing in the car that he learned about in salesman class while we were test driving; instead, he let the car sell itself. This could also be because he knew we already owned a current model Outback and were just looking at a new one. We came back the next day with the intent to buy, and we were greeted kindly when we walked in the door, and the Internet Sales Manager even remembered us from the day before and got Shawn for us. I haven't dealt with the service department, but the sales department was definitely nice to work with. The finance department was great and while the extended warranty was offered, it wasn't pushed. I'd happily buy from here again. More

Wes was very helpful and quick to find us a solution us! He answered all of our questions and was able to find the car for us. He was very knowledgeable on all of the vehicles they had in stock and didn't h He answered all of our questions and was able to find the car for us. He was very knowledgeable on all of the vehicles they had in stock and didn't hesitate on any of his answers. We would definitely recommend Wes to anyone out there in need of a new vehicle and we plan on doing future business with him! More

My husband and I, expecting our first baby, came to the Dean Team in search of a modest used Subaru and a very specific budget. After several unhappy experiences with other Subaru dealers in the area, Wes Dean Team in search of a modest used Subaru and a very specific budget. After several unhappy experiences with other Subaru dealers in the area, Wes at the Dean Team was a pleasure to work with. He was straight forward, attentive and honest. He really listened to our needs and was able to get us into a great car. We would recommend him and the Dean Team to anyone. Thanks guys! More

I had a great experience at Dean Team Ballwin. I bought a Jetta last night and couldn’t be happier with the car and the buying experience. Jim Happe helped me from the beginning and was delightful to work wi Jetta last night and couldn’t be happier with the car and the buying experience. Jim Happe helped me from the beginning and was delightful to work with. I came to the dealership at least 4 times to test drive and ask questions: he was extremely helpful and knowledgeable during every visit. He remained patient throughout the entire experience (I am very indecisive and a slow decision maker). I would highly recommend him to all my friends and family. The Dean Team offers great perks like free car washes and state inspections for the life of the car in addition to all the other VW offers. More

Dean team was great. There was absolutely no pressure and sales pitch. They allowed me to look at cars and initially said very little. Deryck got me several sets of keys and allowed me to ask questions and sales pitch. They allowed me to look at cars and initially said very little. Deryck got me several sets of keys and allowed me to ask questions before informing me of some of the cars features. I purchased a 2013 Jetta TDI and received a $750 discount and another $500 over my initial offer on my trade. I already had pre-approval going in from Capital One and they are getting me a lower interest rate through their credit union. There are many additional benefits to going with Dean team such as: free oil changes, free car washes for life, etc. I wouldn't buy a VW anywhere but here. More

We have been researching the Forrester for several years and decided it was time. We got ore-approved from our Credit Union and made the mistake of going to three other Subaru dealerships before going to t and decided it was time. We got ore-approved from our Credit Union and made the mistake of going to three other Subaru dealerships before going to the Dean Team. Keep in mind we had researched the car wanted to buy and had the money in hand. These three dealerships was a tragic comedy, mean spirited, rude to the point that we were considering not buying the car any longer. We called and Dave Liss put us in contact with Carl Schaeffer. It could not have been a better experience, respectful, patient, through, and professional. We are grateful for the respectful treatment we received. This dealership and Carl in particular are highly recommended to our friends. Thank you Dean Team!!! More