Dean Team Volkswagen of Kirkwood

Finally a dealership that is all about the customer!!!! I actually stumbled across Dean Team while heading back to a dealer in the area who did "not" follow up with me like they said. Decided not to go back I actually stumbled across Dean Team while heading back to a dealer in the area who did "not" follow up with me like they said. Decided not to go back, made a u-turn and stopped at Dean Team Kirkwood instead. In browsing, I saw the car I had been looking for but it was late and I wasn't sure about the price. AJ told me he would do a search to find specific things I was looking for. He called back the next day with results. I stopped back in, took a test drive, but still couldn't make a final decision so left again after tying up his and Treff's time for hours (until the place closed). Both were very patient with me. By the morning my decision was made - I had to have it!!!! I absolutely love my new Lexus IS350, but what I love the most is that I got the exact car "I" wanted, at the price "I" wanted, with the monthly payment "I" wanted. I felt like everything was about satisfying me which is what a car-buying experience should be. Can't tell you how many times I've walked into other places with my mind set on things, only to walk out saying "how did I let 'em talk me into this". I am a very happy customer and can't thank AJ, Treff, and the general manager enough for making my 1st luxury dream a reality. I told my friend about my experience and she bought a car 3days later - seriously. GO DEAN TEAM!! More

Dean Team Rocks!!! Great experieance!! No hasseling back and forth with prices. Dave Schultz rocks. Elma explained things beyond expectation and helped set up phone Great experieance!! No hasseling back and forth with prices. Dave Schultz rocks. Elma explained things beyond expectation and helped set up phone etc. We have had VW's in our family as long as I remember, and this is my 3rd VW. I have NEVER had this type of awesome treatment!! I am a Dean Team lifer!! More

Best car buying experience I've ever had! Painless! Thanks Dave, Joe & Elma. I will definately be back in the future & will recommend your dealership to anyone who's interested. You took the hassle out Thanks Dave, Joe & Elma. I will definately be back in the future & will recommend your dealership to anyone who's interested. You took the hassle out of buying a car. Eric. More

Great experience! Thanks Jamie, Elma and Kyle! I had a great experience and everyone was very respectful of my time and they were all very easy to work with. We got the whole deal taken care of wi I had a great experience and everyone was very respectful of my time and they were all very easy to work with. We got the whole deal taken care of with relatively minimal time and I was happy at the end of the day. I would recommend these folks to my friends. More

Purchased used Audi R8 sight unseen The car arrived better than expected. My sales agent Chuck Firestein was very honest and meticulous on disclosing any minor rock chip or flaw. We ne The car arrived better than expected. My sales agent Chuck Firestein was very honest and meticulous on disclosing any minor rock chip or flaw. We negotiated a fair price very quickly (no haggling). Finance department was very quick and offered extended warranty at a fair price. All in a pleasant experience. More

Dave Shultz is awesome I've been jumping around dealership to dealership trying to get some straight forward answers and numbers. Dave is not like them. Once you talk to him I've been jumping around dealership to dealership trying to get some straight forward answers and numbers. Dave is not like them. Once you talk to him, you want him to be your friend. Dave is down to Earth, answers all your questions and is most of all a good person. More

Simply the best! Thank you Dave, Kyle and Elma It has been the smoothest car lease I have ever done, and I truly believe that Dean Team of Kirkwood is the best VW dealer in St. Louis Metro. Profess It has been the smoothest car lease I have ever done, and I truly believe that Dean Team of Kirkwood is the best VW dealer in St. Louis Metro. Professionals like Dave Shultz, Kyle Steinberg and Elma Hasecic distinguish this dealership from the rest. If you like VW cars, trust my experience and go to Dean Team Kirkwood, you will be pampered with friendliness and customer service. Dave is an excellent sales person, specifically because he is not at all a conventional car salesman. He was very patient working with me on identifying the right car model and the best deal. He listened, found solutions and alternatives and created pleasant experience for his customer. I am very impressed with Dave’s professionalism, courtesy and customer service. Kyle has been instrumental in finalizing the deal. He was very friendly, helpful, cognizant of my time, and very knowledgeable and professional. He was a pleasure to work with and he took care of my lease in a blink of an eye. Elma was super friendly, knowledgeable about my new vehicle and patiently helped me to get to know gadgets in my new car. Superior interpersonal skills, professionalism and excellent customer service is definitely among Elma’s top skills. Because of its incredible employees Dean Team Kirkwood is the best in St. Louis. More

Outstanding experience. Thanks Dave! At first, Dean Team Volkswagen in Kirkwood got me in the door simply by being the first in town with a new GTI. Thank god. I was impressed as soon as At first, Dean Team Volkswagen in Kirkwood got me in the door simply by being the first in town with a new GTI. Thank god. I was impressed as soon as I walked in. Dave Schultz was friendly and relaxed, prompt and extremely dedicated. Not only was he able to provide a great trade-in offer and a crazy good price for a hard to find car, he worked overtime to find a car that matched my needs and hired a truck to move it over 600 miles to St. Louis in less than a week... at no extra cost to me. I was very impressed with this dealership all the way around. Great car, amazing deal, impeccable customer service. They have a new customer for life as long as I am in the area and I would recommend this dealership (and especially Dave and Kyle) to ANYONE. More

Dave Shultz and Kyle Steinberg - highly recommended I've been doing business with Dave Schultz for many years and will continue to do so. This time Kyle Steinberg teamed up with Dave and I was very ple I've been doing business with Dave Schultz for many years and will continue to do so. This time Kyle Steinberg teamed up with Dave and I was very pleased with the help he provided. Dave and Kyle bent over backwards for us. Colin Berndt also helped us by letting Dave and Kyle get creative to make everything work from a price standpoint. My wife and I are very happy with our new VW and with the deal we made. More

Jamie Novara in sales and Jim Reed in the Service Dept. Both sales and service in my purchase of a used car were excellent. Whatever problem came up I was assured of a solution. Jamie Novara was the sales p Both sales and service in my purchase of a used car were excellent. Whatever problem came up I was assured of a solution. Jamie Novara was the sales person. Jim Reed in the Service Dept. was extremely helpful in making sure that my car met all expectations. Instead of waiting for service the loaner car saved my time. I highly recommend this dealership and its wonderful personnel. More