Deery Brothers Chrysler Dodge Jeep Ram of Waukee

My experience at this dealership was disappointing. While Miles and Joelle were excellent, the service and finance departments were inadequate. I traveled over 200 miles from Illinois to buy a 2017 While Miles and Joelle were excellent, the service and finance departments were inadequate. I traveled over 200 miles from Illinois to buy a 2017 Cadillac Escalade and requested a video walkaround, which was satisfactory. After the deal and financing, I spent $800 on flights for myself and my son. Upon arrival, Miles showed me the clean vehicle, but the power liftgate wouldn’t fully open. Despite this, we proceeded with the purchase. On the road, a mile in, we experienced a severe vibration from the front suspension. Miles reassured me and informed me about their 3,000-mile, 3-month powertrain warranty. Without the warranty, I wouldn’t have bought the vehicle. The experience was disappointing, and I wouldn’t recommend this dealership. I was committed to buying the car over $1000, and the non-refundable deposit, plane tickets, and hotel room made it difficult to back out. When I got home, I took the car to my local Chevy dealership the following Wednesday. They inspected it and found heavy metal contamination, requiring a transfer case and torque converter. The warranty company informed them that a car with only 500 miles needed $6000 in repairs, likely due to negligence. They spent half a day trying to ship my car back to Iowa to save money and fix it themselves, which was unnecessary. They should’ve inspected the car properly when they picked it up from auction and decided whether to fix it or return it. Fortunately, the dealership and the warranty company agreed to authorize repairs and the breakdown of damaged parts. The work is underway, and we can now address two more major issues. The brake pads need to be replaced urgently, and they installed two mismatched tires that could damage the new transfer case. These issues should’ve been identified and resolved. They’re straightforward to identify. However, I’m giving them a negative rating because of my experience with upper management. I repeatedly tried to reach out to upper management after purchasing the car. Damian, who was involved in my purchase, referred me to their sales manager, Greg. Greg initially tried to convince me that the warranty could only be used at their dealership, but I informed him that it only needs to be brought to them if I’m within 50 miles of one of their dealerships, which I am not. I hung up the phone and warned him to expect a negative review. He admitted his mistake and let me take the car anywhere, but he was still unhelpful and downplayed my issues. Damian escalated the matter to their general manager. He was the first helpful person I’ve spoken to at Deery Brothers. He listened to my concerns, informed me they’d discuss it at a meeting, and initiated communication. Despite contacting the general manager since Friday afternoon, I haven’t received any communication. He seems to be ignoring my attempts. This was a terrible experience. I strongly advise anyone considering buying a used vehicle from Deery to be cautious. More

All in all a very good shopping experience. I would highly recommend this dealership and salesperson as they were very knowledgeable and up to date on the technology on the vehicle I purchased. I would highly recommend this dealership and salesperson as they were very knowledgeable and up to date on the technology on the vehicle I purchased. More

Iman was top notch. Always responsive to any questions and incredibly helpful throughout the entire car-buying process. She was professional, went above and beyond, and Always responsive to any questions and incredibly helpful throughout the entire car-buying process. She was professional, went above and beyond, and got the whole team involved when needed. Quick and efficient, yet detail-oriented. I’d recommend her to anyone and will be sending all my referrals her way. It was a pleasure working with Iman and her entire team. No pressure and laid back attitude in the dealership. More

Iman made purchasing our new Jeep as simple as it could be. She was very knowledgeable and quick to answer any and all questions. She even followed up with us on Mother’s Day, the day after we picked it u be. She was very knowledgeable and quick to answer any and all questions. She even followed up with us on Mother’s Day, the day after we picked it up, to make sure we were happy with it. Her customer service is over the top. Thank you Iman! More

We had a great experience and did not feel any pressure! We will enjoy our new Camaro! We will enjoy our new Camaro! More

Iman was the absolute best to work with! !! She answered our calls and texts immediately and made the whole process so smooth when we came to test and buy our vehicle! We will reccomend her o !! She answered our calls and texts immediately and made the whole process so smooth when we came to test and buy our vehicle! We will reccomend her over and over again. I’m not usually loyal to just one car salesman or dealership but I would come back to her whenever I’m needing another vehicle. More

Terrible communication and they DO NOT value their price after negotiation. I found their listing on Cargurus.com of a black 2024 grand wagoneer series 2, VIN# 1C4SJVFP9RS100980, priced at $77,581. Contacte after negotiation. I found their listing on Cargurus.com of a black 2024 grand wagoneer series 2, VIN# 1C4SJVFP9RS100980, priced at $77,581. Contacted them Saturday, 05/03, and they told me how I was getting a great deal and all. Had my credit checked, loan application approved, setup for 11:00 on Monday, 05/05, to close the deal. Then come Sunday (dealership closed on Sunday) got a text from Greg, the sales manager (whom I spoke to, and congratulated by with the new car) saying the car was priced error. New price was $85,656 instead. They had the car listed on Cargurus for 12 DAYS, with couple price reductions to $77,581 before I contacted them. The manager said he will double check and will call me first thing Monday morning, which he NEVER CALLED. I text him at 4:11pm Monday. He replied at 8:11pm (they’re closed at 8) that he will (AGAIN) call me first thing in the morning. Tuesday went through and I never was contacted. I had great impression when I first contacted them, the deal went smooth and quick since I did not ask for any additional discount. Thought I was getting the car so I cancel the one deal I negotiated in Kansas. I was completely ignored by Mike Kendall (sales rep) and Greg (sales manager.) BE AWARE people!!! They play games just to jack the price up I feel like More

Iman is as good as they come. She made the entire transaction a breeze. Her communication was essential in securing the deal. I could not be happier. She made the entire transaction a breeze. Her communication was essential in securing the deal. I could not be happier. More

Iman was great. She went above and beyond helping me get my new Jeep, including personally picking me up. I love Deery Brothers. She went above and beyond helping me get my new Jeep, including personally picking me up. I love Deery Brothers. More