Deery Brothers Chrysler Dodge Jeep Ram of Waukee

The place was vary clean and it made me confident that my vehicle would be taken care of well. vehicle would be taken care of well. More

Kirk Z did a wonderful job during our look for a Jeep Wrangler. Positive, thorough, gracious and sensitive. No pressure. Best wishes, Kirk. Thank you. Wrangler. Positive, thorough, gracious and sensitive. No pressure. Best wishes, Kirk. Thank you. More

IF I COULD GIVE THIS DEALERSHIP A 0/5 REVIEW I IF I COULD GIVE THIS DEALERSHIP A 0/5 REVIEW I ABSOLUTELY WOULD! First off - I wanted to say that we had an EXCELLENT experience with our sales g IF I COULD GIVE THIS DEALERSHIP A 0/5 REVIEW I ABSOLUTELY WOULD! First off - I wanted to say that we had an EXCELLENT experience with our sales guy Mike! He was an awesome guy and has done literally everything he could to help us out! However, we have had the WORST experience here and I will never go back, especially not to their service department. My fiancé and I both got a used 2015 Jeep Renegade and we both understand the concept of used vehicles. First time that the check engine light came on was a week after we got it and we took it in, and they “took care” of it. A few weeks later, light went off again. This time, we had to pay to have it fixed. Once more, I get used vehicles are used and can have issues. HOWEVER, 2-3 MORE TIMES to the dealership because the engine light turns on and they continuously tell us it’s a whole new issue and they “took care of it”. My fiancé took the vehicle to a different mechanic and they mentioned it was the transmission going out. When we contacted our sales guy, he told us we could trade it in or get it completely checked out to see what the actual issue was. But - this was almost 2 months after we received it and we still haven’t received our registration so we could even do the trade in?! Apparently the dealership didn’t send in the title to our county yet and the registration was still under the ORIGINAL OWNERS NAME!! Knowing this, they offered to do the diagnostic “free of-charge” and found out the issues. The used sales department offered to pay $400 of the $700 bill and we figured everything was good. ONE WEEK LATER - and now the engine light popped back on! I absolutely am frustrated and would not recommend this dealership. I have had zero issues with my Chevy Malibu I bought - however, this Jeep has already caused us to pay $900 in something that should have been fixed the first time around. We are now taking our service elsewhere because this is completely ridiculous. I just want to mention that I appreciate Mike - he has been so tolerant and amazing during this whole process. But unfortunately, his good service isn’t going to fix our vehicle. Not to mention that we have driven back and forth to the service department with a vehicle that could potential break down just for them to turn us away after they say we can come in “first thing” but then tell us we need to make an appointment. Absolute garbage. More

We bought a used car from here for 5100. Within two weeks it has needed 3500 in repairs. Told the salesperson about it and he has never replied back. The day we bought it was not even busy and we still did n it has needed 3500 in repairs. Told the salesperson about it and he has never replied back. The day we bought it was not even busy and we still did not have a manager come and thank us for our purchase. DONT BUY A USED CAR FROM HERE. They do not go over them before selling them. Customer service is very poor also More

I can’t express how much buyers remorse I have- especially disappointing with this being the first time I’ve ever bought a car from a dealership. Do not trust their “certified” pre-owned vehicles. especially disappointing with this being the first time I’ve ever bought a car from a dealership. Do not trust their “certified” pre-owned vehicles. They state they “check everything so you don’t have any issues,” and that couldn’t be further from the truth. I drove 2 1/2 hours to purchase my car, only to have my evap control valve need to be replaced. Obviously this isn’t something you can test at the dealership unless you want to take it to the gas station and put fuel in. Surprise! Even better, 2 weeks after purchasing the check engine light came on. This would have been a KNOWN issue as they fuel the car before you drive it off the lot. And it’s not hard to clear a check engine light so the buyer has no idea there’s issues with the car before purchasing. When I called to let the dealership know, they stated they would get back to me after speaking with a tech. I had to be the one to call back the next week to get an update instead of them reaching back out to me. There are several Deery Bros in my area, but I was told my only other option to have it looked at is to go to Iowa City, an hour and a half away to “see what they can do, and we’ll go from there” instead of “we’ll get this taken care of.” No reassurance from the seller this is going to get taken care of, if they can even do anything about it. The service person hasn’t even reached back out to see what my issue possibly could be, I had to do my own research to find out what my issue could be. Very disappointed in my purchase, especially since I have 2 young children, a 3 year old and 1 month old, and I have to take time out of my schedule to make it down there. I thought I was buying a reliable car for my family, but I guess I was wrong. More

I bought my daughters 2010 HS 250 Lexus for her 16th birthday. Nic and the management team were outstanding! They made it such a wonderful experience that when they brought it out all washed up and deta birthday. Nic and the management team were outstanding! They made it such a wonderful experience that when they brought it out all washed up and detailed she cried she was so happy. Being an older car, over the last few months there were some little details that needed attention and the service team went above and beyond to make it perfect. Aaron, Cyle and Anthony were outstanding I can’t say enough about how pleased we are with the Deery team! More

It was a pleasure to do business with this dealership. Nerman was great dale sid a great job to i even sent my daughter to nerman to buy her first car Nerman was great dale sid a great job to i even sent my daughter to nerman to buy her first car More

Wow I had amazing time , the sale guy was so patience and honest with me . I ended up getting a car. Thank you Mark Parker your customers service is amazing, the world need more people like you .💯💯💯💯💯� honest with me . I ended up getting a car. Thank you Mark Parker your customers service is amazing, the world need more people like you .💯💯💯💯💯🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽 Tracey v kesselly More

Purchased a 2019 Ram 2500 beginning of December 2020 Got it home and realized the front bumper had a large dent in it that we DID NOT SEE THERE when we looked it over before buying. After reaching out to Ch it home and realized the front bumper had a large dent in it that we DID NOT SEE THERE when we looked it over before buying. After reaching out to Chris (salesman) he worked with me to ultimately take care of the dent. The process did take awhile which I believe may have been slowed down by multiple departments needing to coordinate, etc. The end result was a bumper that no longer has a dent and I greatly appreciate the time and effort put in by Chris and all involved to satisfying their customers. More

language barrier-- ask him to slow down to understand typical dealership, all words no action. Dale has no customer relations skills..comes off pompous with attitude.. Wouldn't recommend this place when s typical dealership, all words no action. Dale has no customer relations skills..comes off pompous with attitude.. Wouldn't recommend this place when shopping for a new car More