Deery Brothers Chrysler Dodge Jeep Ram of Waukee

Great buying experience with Justin and Ben! From the very start Adel Chrysler was fantastic. Eagerly showing me the vehicles I was interested in, explaining features, and answering every questio From the very start Adel Chrysler was fantastic. Eagerly showing me the vehicles I was interested in, explaining features, and answering every question I could think if. Once we decided on the van we wanted the negotiation and purchase process was extremely quick and to the point. We had a couple concerns (used car software updates and missing floor mats) that were flawlessly addressed and quickly remedied to our liking by Ben and Justin. A+++ experience. Zero hesitation in recommending this dealership and sales team to others. Thank you! More

Great experience with purchasing a car It is a good experience with this dealership. Nice talking and quick service. Highly recommended. Also a free full tank of gas before heading back hom It is a good experience with this dealership. Nice talking and quick service. Highly recommended. Also a free full tank of gas before heading back home from the dealership. More

Simple warranty work turned into major annoyance Took 2017 van there for simple warranty work, they said bring car for work first thing in the morning. Called them at noon they hadn't looked at it, t Took 2017 van there for simple warranty work, they said bring car for work first thing in the morning. Called them at noon they hadn't looked at it, they called at the end of day and said they had found the problem but had to order part. No loaner car was available so had to go back and get van. Part came in 3 days later, scheduled appointment for the next week and then got another call the next day asking when I could come in as they must have forgot we already scheduled. Took the van in that next Wednesday for the repair, they had a loaner car this time. Said they would be done that day, didn't get a call or update until Thursday afternoon they had finished the work. In the 3 years I have lived here I had bought 2 vehicles from this dealership and had intended to continue going here, after this experience we will not be going back. This is my first experience owning any other car than GM, overall I like the van but a bit annoyed at the early mile failure than the terrible service experience, have had GM warranty repairs throughout the years all went better than this experience. More

had to wait made an appointment three weeks in advance to get latch on back seat fixed. Appointment was for 830am - I arrived at 825am and was told that they wou made an appointment three weeks in advance to get latch on back seat fixed. Appointment was for 830am - I arrived at 825am and was told that they would be starting on my car in about 5-10 minutes. At 930am - they came out to tell me that they were finally getting my car into a bay to be worked on. At 945am - they came to tell me that the part that they thought they had ordered for my car was not here and they were running to a nearby dealership to pick up another one. Car was finally done at 1145am. Still got charged for 4 hours of labor - that they obviously did not use. Was rather upset because this had been on their books for three weeks - had plenty of time to make sure that the part was there. I bought my car here and for the first few years - service was awesome - since bought out by Deery - the service department has gone downhill. More

Now I’m Ram Guy Ben and Justin were awesome. Straight up and easy to work with. Deal was done in less than 2 hours. I couldn’t be more happy with how it went. Thanks Ben and Justin were awesome. Straight up and easy to work with. Deal was done in less than 2 hours. I couldn’t be more happy with how it went. Thanks again More