Del Chevrolet

Can’t thank my sales person Ruben any more. They had me in and out in 30 mins. I couldn’t believe it. He was so great to work with. Zero pressure. Even the general manager, Jim Lopez and sales They had me in and out in 30 mins. I couldn’t believe it. He was so great to work with. Zero pressure. Even the general manager, Jim Lopez and sales manager Chuck Desantis got involved and helped out. You guys advised me well and I think I made the best decision. Thanks again! More

Use caution when dealing with this dealership… Although we had purchased elsewhere, we brought our 2022 suburban to Del Chevrolet for a simple warranty and a recall repair. It was t dealership… Although we had purchased elsewhere, we brought our 2022 suburban to Del Chevrolet for a simple warranty and a recall repair. It was there for less than 24 hours but when we picked it up the next night it was clear that there had been people other than dealership employees in all 3 rows of our truck. First we noticed that the name "Keira" had been written in finger smears on the driver side and rear passenger side window as well as on the corresponding sail window, and that stars had been drawn around the name, presumably in the condensation on the window from it being cold outside. The rear windows on the sides of the third row seat all the way in the back also had child-size finger smears and markings as a child or children rubbed the window to be able to see out. Our driver’s side seat had also been moved and was set up very high and forward, so much that we couldn't enter, the screen that you access our radio had been changed, the heat had been set to 86 degrees on both sides and was blowing at the highest setting, our middle row seats had been folded down and pushed all the way forward, headrests were collapsed down and to top it off, a DEL CHEVROLET rear license plate placard had been added to the back of our truck. None of these areas of our truck were part of the repairs. When we noticed the issues we informed the service manager, Ryan Waller, and he agreed that people and small children must have been in it, then said that he would ask the service director to contact us the next day to discuss. When we hadn’t been contacted by the next afternoon we reached out to the dealership and spoke to Ivon Brown who indicated that he hadn’t reached out to us because he had been reviewing video footage of the dealership and couldn’t find proof that the changes to our car had taken place while it was at their location. Proof? They needed more than their service manager’s agreement as well as us telling them that our truck was not this way when we left it and that we hadn’t installed the DEL CHEVROLET license place placard on ourselves in order for them to take responsibility for it happening on their watch? We were expecting a simple apology and agreement that this is unacceptable, some assurance that it wouldn’t happen again and an offer to undo the changes and mess that had been made to our truck while they had it. Nope. After almost a week of back and forth and us explaining that our truck wasn’t in this condition when we left it, but it was when we picked it up 24 hours later and that we’ve never had a small child in the car (or even know one named “Keira”) he continued to insist that without video footage providing a definite cause, they couldn’t be sure that they were “guilty” but that they would detail our truck as a goodwill gesture. Based on the general disregard toward us and our concerns, their treatment of our car, and the bizarre liberties that they took with it while it was in their care the first time, we aren’t bringing it back there to give them another chance to do whatever they want to it and then refuse to acknowledge it. They’re super weird, shady and dismissive. Make sure you know that before you choose to give them your business. If you don’t believe my story, look at their reviews on Google—the negative ones all share similar themes: “unprofessional and arrogant” “disgraceful” “Be warned” “I told them this is not right. They said they would call back. Still waiting (for a call back from service)” “No integrity at all” “they don’t care” “received rotten treatment” “I’ve been treated miserably” “Very disappointed” “wish I had went to a dealership where people seem to care” “shady” “intimidation” “worst service I’ve ever received” “Not trustworthy” “backtracked on everything we discussed in person” “really surprised by the lack of professionalism and common decency to resolve an issue” More

I was looking for a new vehicle and get out of a bad lease from Nissan. Shane L was my salesman and he put me in a new truck for over $100 less than Nissan lease. I am from out of state and everything w lease from Nissan. Shane L was my salesman and he put me in a new truck for over $100 less than Nissan lease. I am from out of state and everything went smoothly my paperwork, my registration and out of state plates were done promptly. Great dealership, and great buying experience I will definitely refer my friend More

Called in response to an advertisement on a camaro convertible told me to come and look at vehicle. This was at 10am and we received a text with their address. We traveled 88 miles one way to look at convertible told me to come and look at vehicle. This was at 10am and we received a text with their address. We traveled 88 miles one way to look at and possibly purchase the vehicle. We arrived at the dealership and were escorted to one of the sales personnel. They said they would get the vehicle for us to look at. They left us at the the desk for about 10 minutes. The sales manager had a set of keys which he stated were for the car. When the sales manager and sales person returned we were informed that the vehicle had been sent to auction. 1. Why did still have keys for a vehicle that was sent to auction. 2. He started telling us about other vehicles he had available and that they had an individual they use to purchase cars for the dealership. It completely wasted our time and money, felt like the bait and switch routine and this dealership couldn't be honest with potential customers. No integrity at all. More

I have purchased 4 cars from Dell Chevrolet. Great experience each time. I continue to get my cars serviced at Dell Chevrolet. Service department is great. They repair cars right the firs Great experience each time. I continue to get my cars serviced at Dell Chevrolet. Service department is great. They repair cars right the first time. Unfortunately, I have also had body work done there as well. The car was done when they said it would be. The car was like brand new when I received it back. It's been a few years and no problem with the body work. I have no hesitation in going to Dell for any repair or to purchase a new car. More

Purchased new car, trade in, and and bank wired balance in full. 2 weeks later he (owner) wants to reverse deal . being very arogant said he will never release the title. and is holding sales tax back fr in full. 2 weeks later he (owner) wants to reverse deal . being very arogant said he will never release the title. and is holding sales tax back from state. Now i have a 2024 and can NOT registar or tag car. More

Thank you Curtis Hines! From start to finish you were great. We are very pleased with our purchase. Thanks, William & Christine From start to finish you were great. We are very pleased with our purchase. Thanks, William & Christine More

Live and Learn. How many stars would you give if this was a posting? I’m a 61 IT Professional that meets and has to service Enterprise customers myself. In sear How many stars would you give if this was a posting? I’m a 61 IT Professional that meets and has to service Enterprise customers myself. In search of a 4Runner that was within budgetary needs I went out using the normal website automotive sites. My search stumbles into a 1 owner 2018 SR5 Premium Edition with 54,000 miles for a very fair price of just 34k. Low price for this model so I was hesitant. They do hold their value and are dependable as a Toyota should. The pictures along with the description looked very nice, showing a 1 owner, 1 minor accident Car-Fax, minor front showing the car was at the dealership for some time last reported at 50,414 miles. The price was reduced a few times as the truck sat at the dealership. 50,414 miles 179 days ago. 54,422 at delivery. Rotors shaved twice in 179 days – Truck shakes terribly at 60+ Transparency and I would have paid to replace. (The website advertisement showed 4k miles more in writing. Sometimes Employees use traded cars for their personal transportation to and from work. ok. I know that all well. I worked at two different Dealerships in NJ) Red Flag folks, but I pressed on. 1 owner that seem to follow Toyota’s 10k miles free it’s for me program just trapped at a GM dealership. No maintenance documented on the Carfax after 37k to write home about. No Dealership initial safety check, normal dealer log of safety checking or what they normally do showing on the Carfax so they can charge the Sales department. Sometimes the service department charges the Sales Department internally crazy high items that for the most part, should be performed anyway by law to place a car on the road safely. Just me. The Dealership's GM makes money on all aspects of the Dealership. Sales/Service and Parts… All goes upstairs…. My 2021 Camry TRD with 10,343 miles was appraised and that number was fair. Fair 4Runner and Fair-trade number. I didn’t want to be a creep even though some of the retail prices for a 21 Camry TRD are crazy right now. I give people the opportunity to be down-right. No different color or race. The Sales professional that assisted me follow the marching orders of the tower but was a wonderful person to deal with. Not an issue with that aspect of the DEAL… O''' “We are looking for the other key…” Hm…. Yellow Flag… ( $100.00 because who lives really with one key, and you have a sister Toyota dealership. Why would you offer a customer a new key and burry it in the deal?) Work order shows months back front pads / rotor shaving because of wobble. (Yes, at above 55+ on the expressway home … Holy @#%^… - the wobble begins and forget about emergency braking. Please don’t drive in front of me for a while.) When I asked about the difference in the pictures taken 150+ days ago, why did the speedometer show 50,414 and now 54,444… (It’s a good truck.., , You’ll love it..) Not that the GM didn’t have a brand new TRD Pro 4Runner parked outside and might have used and abused the Truck for a few months on the Schuylkill. ) That Red Flag… Just be transparent and let the consumer know the truth. If I tell one of my customers that their solution that I architect is going to protect them from ransomware, then it should not come with undisclosed nuances. I see them daily, weekly, monthly… I have to build a relationship. Let's face it, dealers are measured by days, weeks, months, quarters. Not really interested in relationships unless there is profit also. Maximize our profits at every turn and transaction. Transparency is not part of the show. Well, I have a decent looking truck with 54,555 miles with a cracked windshield and a total brake job needed. Hopefully here in NJ, it will fail inspection. I can live with the oil wasn’t changed since 50,414 and was delivered to a customer with brown oil. Turnersville Toyota can help me. (Professional and precise.) I was nice for a reason because I give people a chance to be strait. You learn and check that box for the future. 2022 and it’s still 1955. There were two times I wanted to get back in my Camry and just bite the bullet and go to a Toyota place for a Certified pre-owned. The used cars deliver as new… Every time for me. I was shopping on price and not quality and that’s another lesson learned. Thanks for listening here. Medford Lakes. "The knowledge and capability to deliver a specific business outcome when it needs to occur, within the time and cost parameters promised." https://www.linkedin.com/in/thestoragehybrid/ More