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Del Rio Ford Lincoln

1.0

5 Lifetime Reviews

2700 U.S. 90, Del Rio, Texas 78840 Directions
Sales: (830) 775-7481

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5 Reviews of Del Rio Ford Lincoln

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July 30, 2017

"Sleazy sales tactics -- Smart consumers not welcome"

- Sm4r7Consumer

Under no circumstances should this dealer be trusted. Saw a great price for a used vehicle, called to verify it was at the dealer and already over the phone in my first interaction with the sales person wanting to find out if it was a "done deal" even though I hadn't physically seen the car or driven it. Appointment time was set and when I arrive, the sales person is nowhere to be seen and other sales people tell me he is "at lunch" despite knowing they had an appointment. We wait 20 minutes and when I inform him he was late for his appointment, he laughs as if its a joke. Fast forward past the vehicle inspection (the car was incredibly dirty despite being at the dealer for over 2 months now), I am informed that they can't honor the price that was advertised on their website because that is no longer what was being listed. Classic bait and switch. Expecting this, since I had informed the sales person of the discrepancies on various websites, the website ads disappeared but not before screen shots and links were saved. I produced printouts of everything I saw, gave them direct links (that no longer worked) and best of all, Google had cached the websites with the low price clearly displayed on the vehicle in question, complete with the exact description and VIN number. The sales person also handed me a newspaper and said that that was the ad they ran just before the car went to another dealer (before returning when I requested it). He said it was from a week prior. When I flipped the paper over, the very top of the newspaper clearly displayed the date from the day before my visit, not the week before. The manager showed a clear lack of understanding on how the internet works and tried to blame google for changing the price. At one point, he even tries to say that this price never appeared on their website and that it has to be faked by google. Seriously. I wish I could've made that up. Eventually, they caved and were willing to sell the car at the price advertised but immediately balked when I said I would pay in cash and not finance. It didn't matter anyway because I did not plan to do business with them. It was very obvious from the start when the sales person was "at lunch" that this dealer is sleazy. They could not deal with the fact that I was so prepared for their obvious tricks. If you are an informed buyer, go somewhere else. These people are not honest at all. As soon as they realized their lies and deceptions weren't going to work, the sales person's smug attitude quickly disappeared.

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Recommend Dealer
No
Employees Worked With
Victor (Suspects conspiracy by Google to undermine their prices)
October 11, 2016

"Service or lack of service"

- Unhappy

What good is an appointment if you still wait and wait. No parts in stock for normal replacement part. "Life time warranty" that is not honored. And maybe worst of all, nobody will answer the main phone line! In addition, had to pry lug nuts off to fix a flat because they were so over torqued to the point that even with an air driver wrench, they could not be removed! Had to buy new lug nuts. Did they take any responsibility? Repeated messages to Service Manager have yet to be returned

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Recommend Dealer
No
Employees Worked With
Service writer
October 01, 2015

"horrible! dishonest dealer"

- hexagonal5

I purchased a used vehicle at this dealership and the extended warranty. The dealer sold me the warranty with the notion that I could refund it at anytime. I returned to the dealership months later to fill out paperwork to get a refund on the extended warranty. I was told it would take 6-8 weeks to receive the refund. 9 weeks go by and no refund yet. I go back in to the dealership and they say they didn't file anything. Then I file more paperwork and I keep calling and just more excuses. Apparently dealerships like this one just like to eat your money instead of being fair.

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Recommend Dealer
No
Employees Worked With
Trini, Rafael, Dianna
May 15, 2013

"Horrible. New to town took truck into have a/c serviced...."

- Draken

Horrible. New to town took truck into have a/c serviced. Mario says "no problem it has vacuum leak and will be done in couple hours". Two days later and a thousand dollars I go get my truck to find they didn't use fender guards and rubbed there belt on it down to metal and also drove truck into something putting scratches down the side. When brought the problem up to Mario he says "oh that was already like that". Horrible dealership.

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Recommend Dealer
No
Employees Worked With
Mario
October 29, 2012

"Had to take to another dealer because they messed the..."

- Lee4163

Had to take to another dealer because they messed the truck up then said it was covered 100 percent and I've got that on record then it's not

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Recommend Dealer
No
Employees Worked With
Gilbert service mngr
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