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Del Toyota

Thorndale, PA

4.7
7,211 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 7,211 reviews

August 03, 2018

Review No high pressure sales from the service dept. Understands needs to keep customers coming back for service. Work completed in a timely manner. Pat very More

by JIMPALMIERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat
Aug 05, 2018 -

Del Toyota responded

Hello Jim and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Pat was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 03, 2018

Great Service Support Mike my service advisor was great! He handled everything with my vehicle and demonstrated care for the customer. Great service experience, Love my T More

by DTHOMPSON12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Mike Naegele
Aug 05, 2018 -

Del Toyota responded

Thank you for your great review! We're glad to have Mike on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 03, 2018

Second Great Experience at Del This is our second purchase at Del and both have been outstanding experiences. We worked with Josh to purchase a Tacoma three years ago and returned t More

by maggieann019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis, Ed Pollock
Aug 05, 2018 -

Del Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 03, 2018

Professional, courteous and conscientious. The service was prompt and very professional and the staff truly cares about customer satisfaction. I would definitely recommend Del Toyota service c More

by Tibor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 05, 2018 -

Del Toyota responded

Thank you for this amazing review, Tibor! I'm glad your service went well. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 03, 2018

Quick efficient professional in 8am out 9am..from minute you From the minute you arrive till the minute you leave it is a soothing experience..effecient..professional . Domenici Saia and Mike Naegle reviewed the More

by GREEKIS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenici Saia, Mike Naegele
Aug 05, 2018 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 02, 2018

Horrible The service was horrible & outright unprofessional. The service man gave me attitude when I called to check for status after waiting for 4 hours & hea More

by JKENN9521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 05, 2018 -

Del Toyota responded

JKENN9521, I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for this and would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 02, 2018

Best experience I've had This was by far the best experience I've had at a dealer, when it's time to trade I'll be back for sure! More

by SNARPLES4498
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Connor Beal, Brittany Mcdaniel
Aug 05, 2018 -

Del Toyota responded

SNARPLES4498, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 02, 2018

Awesome I continue to come back for my oil changes and all my services. Every staff member is polite and always willing to accommodate me and my kids!!! More

by CONNER_ERIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyree "Majik" Allison
Aug 05, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 02, 2018

Our Purchase of Used Landcruiser We had our first experience with Del Toyota several days ago, when we traveled there to look at and consider purchasing a used vehicle. The first t More

by MARK.CHEHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Beal
Aug 05, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Enjoy your Landcruiser! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 01, 2018

Terrible service. Taped engine wires with electrical tape. Went in for service because ABS and VSC lights were on. Charged an arm and leg to electrical tape the wires back together. Didn't fix the problem, the More

by mddvila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Fitzpatrick Service Advisor
Aug 05, 2018 -

Del Toyota responded

Mddvila, I'm sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience. I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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