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Del Toyota - Service Center

Thorndale, PA

4.4
1,649 Reviews
Call Service Center (610) 383-6200

1,649 Reviews of Del Toyota - Service Center

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August 31, 2025

The servicing staff is rude and lacks basic customer service skills. They don’t know how to talk to customers, being courteous , kind is beyond reach. More

by kalpit.nagrecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Del Toyota responded

Thank you for your feedback. We understand that a positive experience is important, and we appreciate you sharing your concerns about our servicing staff. At Del Toyota, we strive to provide excellent customer service, and your comments will help us improve. If you'd like to discuss this further, please reach out to us directly. We hope to serve you better in the future. Sincerely, Del Toyota Team

August 30, 2025

Made multiple telephone calls to speak with a service adviser week prior to arriving, always ended in a voicemail, no one ever called back, never spoke to anyone in the Service Dept, always got a voicema More

by FCGPCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mgr Sean
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Aug 30, 2025 -

Del Toyota responded

Thank you for sharing your experience with us. We understand the frustration of not being able to connect with someone in the Service Department before your visit, and we appreciate your feedback regarding the phone communication. However, we are pleased to hear that once you arrived, everything went smoothly and efficiently with Sean. If you have any further concerns or need assistance, please feel free to reach out to Del Toyota directly. We value your input and look forward to serving you better in the future. Sincerely, Del Toyota Team

August 29, 2025

My maintenance visit was 30 minutes. ...timely and excellent workmanship. The dealership was very clean and well organized. More

by rkjurgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Norris
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Aug 30, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're delighted to hear that your maintenance visit at Del Toyota was timely and met your expectations for excellent workmanship. We take great pride in maintaining a clean and organized dealership. We look forward to serving you again in the future! Sincerely, Del Toyota Team

August 28, 2025

My vehicle was fixed in a timely manner and no trouble noted since repair.Very pleased with the service. More

by tyrone.gould53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Del Toyota responded

Thank you for your wonderful review, Tyrone! We’re thrilled to hear that your vehicle was repaired in a timely manner and that you’ve had no trouble since. At Del Toyota, we pride ourselves on delivering excellent service, and your satisfaction is our top priority. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

August 28, 2025

Great experience! !! My first new car! I would recommend them to anyone. Very fast and easy process. More

by JWWILKINS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 28, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience buying your first new car at Del Toyota. We appreciate your recommendation and are glad the process was fast and easy for you. We look forward to seeing you again! Sincerely, Del Toyota Team

August 24, 2025

Always good as if is normally. Susan ans all of the service staff are wonderful! More

by Debora1bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Del Toyota responded

Thank you, Deborah! We truly appreciate your kind words about Susan and our service staff at Del Toyota. It’s great to hear that you consistently have a wonderful experience with us. We look forward to welcoming you back soon! Sincerely, Del Toyota Team

August 23, 2025

Buen servicio al cliente y buen trato Recomiendo a mis amigos y familiares y conocidos gracias por el trato More

by FCOLONM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Del Toyota responded

¡Gracias por tu reseña! Apreciamos tus amables palabras sobre el servicio al cliente que recibiste en Del Toyota. Nos alegra saber que has tenido una buena experiencia y que nos recomiendas a tus amigos y familiares. Esperamos verte de nuevo pronto. ¡Gracias por elegirnos! Atentamente, El equipo de Del Toyota

August 23, 2025

As usual, all of your service advisors and technicians are sharp and professional. Can't beat the waiting lounge. More

by BRENT19320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Del Toyota responded

Thank you for your glowing review, Brent! We truly appreciate your kind words about our service advisors and technicians at Del Toyota. We're glad to hear you enjoy our waiting lounge, too. We look forward to providing you with exceptional service again on your next visit! Sincerely, Del Toyota Team

August 21, 2025

The service waiting area was busy but Susan got my car done quickly. I have used Del service for years and they do a great job. I feel that they value my time and they let me know what service I need and More

by Weathertracker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan in service
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Aug 21, 2025 -

Del Toyota responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our service at Del Toyota. It's fantastic to know that Susan was able to assist you efficiently, and we appreciate your loyalty over the years. We’re committed to valuing your time and keeping you informed about your vehicle’s needs. We look forward to seeing you again for your next visit! Sincerely, Del Toyota Team

August 21, 2025

As always Del Toyota is top notch. They are very attentive and efficient. I highly recomnmend. More

by GUTERL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Del Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you find Del Toyota to be top-notch and appreciate our attentiveness and efficiency. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Del Toyota Team

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