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Del Toyota - Service Center

Thorndale, PA

4.4
1,607 Reviews

1,607 Reviews of Del Toyota - Service Center

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December 26, 2019

The Best Service Team Jerry Dyson & Mark Beury at the service counter make it easy & convenient to make an appointment to have my Camry serviced, & they are very thorough i More

by JMARTIN007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson & Mark Beury
Dec 27, 2019 -

Del Toyota responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 23, 2019

Excellent service The service I receive from the folks at Del Toyota is second to none! I always appreciate how thorough and efficiently they work to get you in and out More

by Nanette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Dec 23, 2019 -

Del Toyota responded

At Del Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 23, 2019

Fantastic service Have used DEL Toyota here for nearly 13 years with caring professional advice from the service manager especially Gerry, my usual manager who states w More

by DRWHY_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerry my. excellent Service Manager, Ben Gomez
Dec 23, 2019 -

Del Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 22, 2019

Missed state inspection Had an oil change scheduled with my state inspection due in 6 weeks & there was no notice or check by Del. The receipt has in bold, big red letters, “ More

by ZATHEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
December 22, 2019

rescue the ending of my visit was great as Jack rescued me from a more disorganized man at service who charged me for another person's car.Jack kindly and ef More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jack and jerry
Dec 22, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Jack made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 22, 2019

Great experience! i took my car in for inspection and found out it was on its last legs. Frank in service was super helpful and went over everything with me until I dec More

by DEE.HARDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank (not sure of his last name)
Dec 22, 2019 -

Del Toyota responded

Dee, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 21, 2019

Heather is the best I bought my rav 3 years ago and heather helped me get my gap refund with no push back which I thought might happen. Pat in service is the best. She tr More

by WALLOKAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Soloman
Dec 22, 2019 -

Del Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 19, 2019

I felt very well taken care of Overall great experience. From the personal that meet you when you climb out of your car, to the guys at the service desk, to the nice secretaries, More

by re
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack
Dec 20, 2019 -

Del Toyota responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 18, 2019

Service for Tahoe 2019 I am very disappointed because when I bought the Tahoe they told me I can bring the car to this dealer considering I have bought three more cars in th More

by Familia Henriquez-Midence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember the name
Dec 18, 2019 -

Del Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 17, 2019

Helpful Jerry was very helpful and understood I required the truck be completed timely. Prefer Jerry over other service personnel. Honest and upfront about th More

by tomburgess14
Recommend Dealer
Yes
Employees Worked With
Jerry, Mike Naegele
Dec 18, 2019 -

Del Toyota responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jerry and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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